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The UK’s longest established organic wine specialist – supplying to independent shops, restaurants and by Mail Order nationwide
Royal House, 28 Sovereign Street, Leeds, LS1 4BJ, Leeds, Zjednoczone Królestwo
4,4
13 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
If you want to sample the best organic wines in the world, you should go to Vinceremos. They are the experts. They were finding and selling organic wines long before it was fashionable. Because they are a small company, you can be sure of individual attention and speedy delivery exactly as you need it.
A terrific company. Lovely products and staff members. Thanks.
Vinceremos have a great range at good prices and any time I have needed to contact them there has been a real person on the end of the phone - not something you often find. I can’t recommend them enough!
What make a company great? Cheap prices? No! Fast Delivery? No! The answer is the Customer Service you receive when things go wrong. The team at VinceRemos are a great example of how CustomerService should be run. I've had 2-3 problems with order, but it's never been a problem to them. That's why I continue to shop here every month.
Keep up the good work!!
Vinceremos stock some lovely wines, we have been getting wine from them for over 20 years. They have always been helpful and friendly. Delivery of their orders is always quick and to place instructed , a rarity these days.
Great wine, great selection and super responsive delivery...oh, yes, and it's organic. Their Albarino is refreshingly delightful.
Very easy to find and order biodynamic wines
Delivery went smoothly
I have been a regular customer and purchased wine that I cannot purchase to the same standard anywhere else. The service I receive on every occasion is second to none including a recent purchase over the festive period where everyone went out of their way to fulfil my request. Wonderful company with wonderful people.
I first bought organic wine and beer, and the occasional spirits, from Vinceremos in the mid-nineties.
This is an excellent company, with which I have never had any trouble at all. From the pen-and-paper days of the sales brochure to more recent on-line orders, the correct bottles have always turned up promptly.
Communication with the firm is easy via e-mail and the staff have proved to be consistently helpful.
There is no question that I would recommend Vinceremos.
I've bought my wine and cider (and some beer) from Vinceremos for around 20 years at least, and probably longer. Organic and vegetarian. As I've got older my consumption has dropped, but their range has held up, and their prices are still the lowest I know. I've not had any problems with delivery - I ask when, and they inform me of the expected day, and send corrections, if it changes.
Update: I got an email telling me to expect a delivery from APC. (my heart sank!) APC sent an email confirming delivery would be sent out today. It did not arrive and when I went onto tracking it told me it did not recognise the consignment number which their email had given me! APC have 31 one-star reviews on Yell.com. Why would they use them of all people?
I placed a first order but I am really worried about this company. I registered with them because I was unable to get the wines I wanted elsewhere and because they are organic.
However, I am in a limbo. I registered, ordered and paid and I really don't know if I will get the wine or what. The website is terrible. I got no confirmation when I registered. I emailed them with various problems on the website and I got two auto-delivery responses - one saying they only accept emails from recognised addresses and mine was not recognised and a second one saying my email had been received! One of the wines on the website, was showing as available, but when I clicked on the page a message came up saying the page could not be found and did I want to use a website I had never heard of! The wines were not being added to my basket. I went onto a different browser and tried again and the order finally went through. However, my heart is in my mouth! Are they authentic? Have they been hacked? I don't know what on earth I have let myself in for!
Odpowiedź od Vinceremos Wines
Firstly, sorry for the long delay in replying to your review.
We were not previously registered with TrustPilot.
We are sorry to hear you did not have a good experience with our website. We continue to receive orders via our website and are not aware of any general issues with the automated email confirmations, but we’re sorry this was not your experience. I see that you ordered on a Sunday and our office doesn’t open on weekends, but we are always available by telephone Monday – Friday if there are any queries with website/email orders.
Furthermore, we’re sorry to hear that your experience with our courier was disappointing. From our records I can see that your wine was delivered 16th May, a day later than expected - apologies for this. Despite our and APC’s best efforts, delays do occur occasionally. We continue to work with APC as they offer a reasonably-priced service which allows us to charge a relatively low delivery fee to our customers. Also as many of our products are packed in glass, this limits our choice of delivery partners.
Thank you for ordering from us and apologies again that you didn’t have a smooth ordering/delivery experience. The majority of our customers receive their wine without any problems and we will always resolve any issues with ordering or delivery as quickly as possible when they do arise.
Kind regards
Isabel
Vinceremos Wines
Nice company to deal with - the only ones I could find which stock Pinkus Hefeweizen.
I received good communication including delivery schedule.
Delivery was in substantial boxes and on the day they specified.
Many thanks.
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