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Glass Edinburgh, glazing and windows specialists Based in Edinburgh, Lothian offering sash windows, doors, blinds, stained glass, glass repair, UPVC, double glazing, Barron Glass, mirrors, draught proofing, coloured glass splash backs, secondary glazing, composite doors, draught proofing sash and case windows, glass shelves, glass table tops, etched glass, glass cutting service, greenhouse glass, window ironmongery, window parts, laminated safety glass, toughened glass, sandblasted glass, shower doors, shower enclosures, glass sliding doors, glazing repairs, window repair service in Edinburgh and Lothians.
Gilmore Place 133-139, EH3 9PP, Edinburgh, Zjednoczone Królestwo
4,1
15 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Excellent service. Stevie and his colleague fixed my kitchen window recently and did a brilliant job. They came right in time, worked solidly and fixed the problem. Highly recommended and thank you very much.
Odpowiedź od Glass Scotland Limited
Thank you from at Viewforth Glazing for your kind review.
I phoned in on behalf of my elderly Mum to arrange a small repair on a draughty double glazed window. From start to finish, I was treated with the utmost care and politeness and the guys turned up at exactly the time they said. They were so kind to my Mum and, yes, it was a small job but on the back of they way they handled everything I would have no hesitation in contacting Viewforth again should we need any bigger jobs. Definitely recommend, this is what good customer service looks like!
Odpowiedź od Glass Scotland Limited
Thank you for your very lovely review and also for using your time to write one. So nice.
I needed window hardware replaced and minor adjustments to windows. I accepted their quote as I assumed this would take some time. In fact their 2 guys were here for less than 90 minutes. 10 handles which you can buy for under £20 each and 2 trickle vents which are probably less than £10 each. I was charged over £1000 ie 90 minutes labour was almost £800. No problem with the fitters- pleasant and did a good job. But insist on a detailed itemised quote before giving this company your business.
Odpowiedź od Glass Scotland Limited
A written quote was issued and accepted for these repairs ahead of work commencing. A deposit was paid, the parts were ordered, and the work was completed on time. Our customers are delighted to have work carried out by our company quickly and efficiently at completely fixed and agreed costs. We would not expect customers to pay more if the work time extended or on the other hand ask for a discount after being efficiently completed on time. The bulk of this quote was for the complete servicing of 10 windows, not what is now being called “minor adjustments” and for the quality goods installed. We are delighted to hear you are completely satisfied with our staff and their work and we will pass your compliment on to them.
I was pleased to find that Viewforth sell doors as well as windows. We were very well advised on choosing a new door for our flat. And it was fitted brilliantly The team did a great job and it looks great. They were really tidy and didn’t leave a bit of dust!
Odpowiedź od Glass Scotland Limited
Thank you and your nice appreciation will be passed on to our staff who helped you.
Responded promptly when needed them in a hurry. Came and did the job efficiently with no mess and really polite both on phone and in person
Odpowiedź od Glass Scotland Limited
Thank you for your appreciation, I will pass this on to the team.
Absolutely delighted with the service and response from start to finish helped me out with an accidental broken loft window I would definitely recommend this company to anyone .
Many Thanks Filip and viewforth
Odpowiedź od Glass Scotland Limited
Thank you for reviewing our company, I will pass on your appreciation of our service to our teams.
good communication, prompt replies, price seemed reasonable, fitted well. Overall, good professional company.
Odpowiedź od Glass Scotland Limited
Thank you for taking the time to review our company and sharing your experience on Trustpilot.
I was very impressed with the service provided by this company and their operative named Robert was exceptional. I found them to be very professional and they came when they were supposed to attend with Robert carrying out the work to a high standard.
Odpowiedź od Glass Scotland Limited
Thank you very much for your kind words of appreciation toward our service.
Watch out!
They charge a call out fee of £87 for 6 minutes onsite but couldn’t fix my basic window mechanism as they couldn’t get the part although it was a generic mecanism made by a lot of different company’s (mine was a Yale version installed by Cruden and window was only 2 years old)
I phoned CRSMITH and they fixed it quickly and only charged me £120 including the part.
Remember even if it’s their fault and they can fix it they will still charge you the call out.
I hate paying money for nothing.
Odpowiedź od Glass Scotland Limited
It is a shame CR Smiths high prices were not beaten. Our customers are always informed when making an appointment for a visit from our mechanism engineers that there will be a call out charge. When customers know they have an item installed by another company like your example of CR Smith, would it not be an advantage to call them in the first place as they keep their own parts and do not sell them to us.
Avoid!
They have limited stock, don’t take emergencies seriously and charge a very high call out fee even if they don’t have the parts to repair.
Go with A bigger company who will be more flexible and fix the issue during the first visit.
Avoid
Odpowiedź od Glass Scotland Limited
Our customers are always informed when making an appointment for a visit from our mechanism engineers that there will be a call out charge. When customers know they have an item installed by another company like your example of CR Smith, would it not be an advantage to call them in the first place.
The owner of this company, and his wife are abusive and have attacked people walking past their home. Please be wary!!
Odpowiedź od Glass Scotland Limited
Fake review. Not a customer of this company.
We have requested this fake reviewer to identify themselves, unfortunately they have not done so.
VG were very easy to deal with, gave a fair estimate & carried out the work in a professional manner.
The job was to replace sills & generally tidy up sash and case windows.
J (& apprentice) cleaned up after themselves & were polite & helpful.
Thanks!
Odpowiedź od Glass Scotland Limited
Thank you for the very appreciative review. It was a pleasure for us as well.
MD
Shocked by cost of what I thought was a preliminary investigation. I have happily used Viewforth for several big jobs, which was clearly not appreciated. I called them out to take a look at my Bifolds which had a gap at the door. The very pleasant man, took a brief look and adjusted a tiny screw (I have photos) which seemed to fix the problem. While I did not expect this to be free I did not expect to be charged 86.00 for a 5 minute, no tools required visit. This has put me off using again or indeed recommending.
Odpowiedź od Glass Scotland Limited
Delighted to hear our very capable team fixed and adjusted your Bi-Folding doors problem. We are sorry to hear you do not appreciate our standard call out charge for an engineering team of £72 plus vat. Rest assured though we are less expensive than most other companies charge for only one engineer.
I have used Viewforth Glazing a number of times, but I would not recommend them for sash and case window refurbishment.
Would only use them for simple jobs.
Last time I used them, when I moved to a new house, they were hired to resolve issues with rot that the Home Report identified.
After completing the refurb of the windows, our window painter kept finding rot still present. The glazers were called out twice again, and did such a poor job, we hired another glazing firm 2 months later to do the work all over again, who found tons of rot and did a great job in replacing and repairing them. At no point did a senior member of the team come out to inspect the work. Spoke to the managing director, who was very satisfied with the work done, and didn't feel I had a case to answer.
The job happened a couple of years ago, but still the same management - I would recommend asking if the firm quality checks the work with a foreman afterwards, especially if there are issues ongoing.
Odpowiedź od Glass Scotland Limited
Five years ago, before this pandemic lockdown, our company gave this customer two estimates, one for draught-proofing and one for new windows. He accepted the one for draught-proofing and just replacing some window sills rather than having new windows installed. I note the customer has now fitted new windows.
Having dealt with Viewforth Glazing for several years, I’m never disappointed by their great customer service, attention to detail and first class workmanship. I’d highly recommend them! No job too small and all jobs dealt with and completed efficiently and with a smile. First class service, keep up the good work Team Viewforth Glazing
Odpowiedź od Glass Scotland Limited
How great it is to receive compliments from appreciative customers, it makes it all worth while.
Thank you.
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