Veritas Care Recenzje 

76
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Veritas was recommended to me when I was in need of a full time live-in carer for my husband. I found the company easy and communication very professional. The quality of the care provided was su... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Veritas has worked well for live in care for my mum over the last few years. The majority of carers have been wonderful. We had regular changeovers and new carers were sought efficiently whenever need... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My dad has dementia, and has received live-in care via Veritas for many years. There is always someone helpful to reach out to on the other end of the phone at Veritas, and dad has had many different... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I feel very fortunate to have found Veritas and been able to keep mum (who is Polish and has advancing Alzheimer’s dementia) at home with a live-in carer. The system is easy and well organised, carers... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Domowa opieka medyczna

Napisane przez firmę

Veritas Care is an introductory agency connecting families in the UK and Ireland with experienced live-in carers who provide personalised elderly care at home. Our service helps older people remain safe, comfortable, and independent in their own homes. We carefully match families with vetted carers who can provide 24-hour live-in care, companionship, and support with daily routines. As an alternative to care homes, our model introduces self-employed carers who work directly with families, creating flexible and more affordable care arrangements. With over 10 years of experience, Veritas Care is trusted by thousands of families seeking compassionate, reliable home care.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

76 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(76)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Veritas and in particular Jonathan and…

Veritas and in particular Jonathan and Kacper have been brilliant at providing what we have needed. They are always on hand should I have any queries or issues that need addressing. The care received by my father has been of a good standard and we would recommend others to use the service.

2 lutego 2021
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Good afternoon Mrs. Parker,

Thank you for such an excellent review! We are always happy to help and answer any questions you might have from the first day of being a Veritas's client. We will maintain a good relationship with our clients in order to provide the best Customer Service experience!

Thank you for choosing us!

Kacper - Customer Service Specialist

Oceniono na 5 z 5

Really good experience with Veritas who…

Really good experience with Veritas who found an excellent live-in carer for my mother. The carer has now been with my mother for over 2 months. After I completed an on line form detailing my mothers needs I had a phone conversation with Jonathan at Veritas after which I was forwarded details of some available Carers. I contacted them by video call and decided who I thought would be the best person for my mother. We arranged a further chat between the carer and my mum after which we confirmed start dates etc. All of the paper work was completed efficiently by Veritas. We only had 2 weeks from contacting them to needing someone to start, and this was achieved. Our carer is a delightful intelligent Polish women who speaks excellent English.

28 grudnia 2020
Opinia niezależna
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Odpowiedź od Veritas Care

Good morning Dr. Shulman,

Thank you for taking your time to provide us with this excellent review! We are pleased to hear that your experience with Veritas has been good so far. We will continue improving our customer service experience.

Thank you for choosing us!

Kacper - Customer Service Specialist

Oceniono na 5 z 5

Carer for our mother

The female carer for our mother, who has mixed dementia, has been excellent. The carer took up the post 8 weeks ago. She is very thoughtful, caring and shows great initiative. We are very happy.

15 października 2020
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Good afternoon Mr. Campbell,

We would like to use this opportunity to say thank you for this excellent review. We do choose the carers very carefully to make sure they meet our clients' needs and we will continue doing this.

We hope your experience with Veritas will remain positive!

Kacper - Customer Service Specialist

Oceniono na 5 z 5

Veritas homecare excellent

Really appreciated assistance from Kacper and Jonathan in setting up the care for my mother. No question was too much trouble to answer.
The potential candidates offered were all interviewed with WhatsApp video which worked very well.
Our chosen carer Konstancja has been fantastic, and really has demonstrated her passion for the work she is doing.

12 października 2020
Opinia niezależna
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Odpowiedź od Veritas Care

Good morning Mr. Campbell

Thank you for providing such a great review on our Trustpilot page. We do our best to ensure the best customer service experience. We are glad to hear that Konstancja has shown her knowledge and experience working as a live-in carer.

Thank you for choosing us!

Kacper - Customer Service Specialist

Oceniono na 3 z 5

My first contact was with Johnathon who…

My first contact was with Johnathon who is an exceptional individual who demonstrates excellent communication skills, compassionate and awareness of clients needs. Ensuring that their care needs are being meet. Any issues that arose concerning my mum's care were dealt with swiftly and professionally.

20 sierpnia 2020
Opinia niezależna
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Odpowiedź od Veritas Care

Good afternoon Ms. Patel,

I would like to use this opportunity to say thank you for spending your time and giving us a review. It is really imortant for us to get these reviews from our previous and existing clients. This will allow us to see what else can be improved with services we provide.

Thank you for choosing Veritas!

Kacper - Customer Service Specialist


Oceniono na 5 z 5

Top Class Service - Thank You Veritas & Barbara!

Veritas were recommended to me via a friend who currently uses their services and they have been first class!

My mother had a fall last month and following hip replacement surgery required 24 hour care. In this worrying time of Covid-19 I was very reluctant for her to be discharged to a Care Home (out of area and no reviews or chance to view it).

I contacted Veritas and they were so helpful and reassuring. Particular thanks to Kasper who talked me through the whole process.

I completed the online form and within hours Veritas starting the process of matching. By the following day we had a suggested match to a competent and experienced carer. We had a video call with her and were very happy with what we heard and within a few days she arrived.

Barbara has been amazing with Mum. She is kind, patient, compassionate and reassuring. Mum has advanced mid stage Alzheimer's too, so it has been a challenge managing a physical recovery with Mum, who forgets she has had an operation. Mum has really taken to her and it has been such a relief!

The price of the live in care is so affordable too. We had explored other options beforehand which were at least double.

With Barbara living in Mum has the continuity of care she needs. There is also flexibility in the 2 hours off each day, i.e. this can be rolled over and taken another day.

I am so grateful to Veritas as Mum has been able to recover in the comfort of her own home with a happy, smiling, competent, calm Barbara - who has taken care of all the medical needs, housework, meals and Mum's mental as well as physical state.

25 czerwca 2020
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Good morning Ms. Travis,

Thank you for such an excellent review. We are glad to hear that Barbara is a great carer and she was a good match. We do choose the carers very carefully to make sure they meet our clients' needs and we will continue doing this. Our aim is to make a live-in care affordable to everyone. We hope to continue our services to ensure the good relationship between clients and our agency.

Thank you for choosing us!

Kacper - Client Relationship Specialist

Oceniono na 4 z 5

I can’t really fault Veritas Care

I can’t really fault Veritas Care , efficient and totally open about costs and levels of care they provide . They kept me informed every step of the way ....being upfront about everything. The carer was caring but was also assertive when she needed to be . She communicated any problems she encountered or advise with regards to my mum’s needs . My only criticism was the housekeeping, but once I addressed it ... it was resolved😊!

12 maja 2020
Opinia niezależna
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Odpowiedź od Veritas Care

Good afternoon Ms. Grant,

Thank you for taking your time to give us a review. It is really important for us to know your opinion. This will help us understand our clients' needs even more. We are pleased to hear this and we are happy that we could be involved to help your mother enjoying her life in her own home environemnt.

Thank you for choosing Veritas Care!

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

Highly recommend

The experience working Veritas has been great, straightforward and pain free. We are very happy with appointed carer. We had two to choose from initially which was great both were suitable, we opted for the more experienced to our circumstance. Jonathon has been fantastic through the process. Would highly recommend.

15 kwietnia 2020
Opinia niezależna
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Odpowiedź od Veritas Care

Good afternoon Ms Sutton,

Thank you very much for your comments.
we are very happy we have met your requirements both in the carer we have introduced to you for your mother and also in customer relations.

Jonathan - Client Relationship Manager

Oceniono na 5 z 5

Stephen Eastaugh

Very thankful to Veritas Care who provided a excellent carer for
my mother with advanced dementia.
My mothers carer was Beata who provided first class care and also
very skilled with cooking. Thank you for your excellent service.

15 kwietnia 2020
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Stephen

We would like to use this opportunity to say thank you for this excellent review. We do choose the carers very carefully to make sure they meet our clients' needs and we will continue doing this.

Thank you for choosing us!

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

Can’t recommend them Highly enough

Can’t recommend them Highly enough, very helpful and informative, easy to contact. Carer is lovely and looking after my parents really well.
Very professional organisation.
Thank you Veritas care!

14 kwietnia 2020
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Anne

We are pleased to hear this from yourself and thank you for such a good review. We will do our best to keep and maintain the good level of customer service in our company. It's great to hear that your carer is looking after your parents really well. Matching process allows us to find the suitable carer suited to our clients' needs.

Thank you for choosing us!

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

Very happy with Veritas!

Our 96 -year-old Mum/Mother-in-law was a spirited and feisty lady who had enjoyed independence right up until her final nine months, during which she had a number of health episodes, resulting in multiple visits to hospital, interspersed with spells in a number of care homes, none of which proved capable of handling her demanding behaviour and requirements. Finally, we recognised the need to have her back in her own home, but it quickly became apparent that the Family, although theoretically willing and able to provide the care help required, was really not up to the job. It was all just too intense for us to be able to maintain effectively.

This is when we called in Veritas. Right from the outset, our requirement was handled professionally, sensitively and efficiently by Jonathan Garrrett, who rapidly identified Beata, a Polish U.K.-based carer, as a suitable person to help with Betty's last weeks. She was superb! No words of praise are too strong to describe her effectiveness and professionalism, not to mention her sensitivity and gentleness in her handing of Betty.

All in all, we can warmly recommend Veritas, both as a Company, and as a provider of suitably qualified people to do the job. First class!

13 grudnia 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Chris

Thank you for expressing your opinion with us. Our aim is to keep customer service level at high standards at all times. We always listen to our clients very carefully and we understand all requirements they might have. We are happy to hear that Beata was the right carer who performed all duties really well.

Thank you for choosing Veritas Care

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

Veritas found us an excellent carer for…

Veritas found us an excellent carer for my mother, who was highly skilled and very caring.

11 grudnia 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Cheryl

Thank you for your review here on Trustpilot. We are glad to hear this from you. We do treat each client individually. Our recruitment department selects carers who can offer relevant experience suited to our clients' needs.

If there is anything else we could help you with in the future, we will be happy to do so.

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

Care of my mother

I would just like to say that i am extremely very happy in the way Veritas care help me ,they were always there at the end of the phone if I had any questions.The career that they sent me to look after my mother in the last few months of her life was outstanding she was considerate discrete caring and honest I could not have wished for anyone else she was an angel it made my life with my mother in the last few months very special because I could spend quality time with her without worrying about all the care that she needed thank you Veritas Care

28 listopada 2019
Opinia niezależna
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Odpowiedź od Veritas Care

Dear Susan

We would like to thank you for taking the time to provide this excellent review. We are so happy to hear that carer has helped your mother to enjoy and make her last few months of her life better. It's been a pleasure to have you as our client.

Thank you for choosing us!

Kacper - Client Relationship Specialist

Oceniono na 4 z 5

Veritas was very professional and quick…

Veritas was very professional and quick to respond to any queries I had. Our carer was very good although terribly messy in the kitchen! the main thing though she was extremely good with mum and that is all that matters.

26 listopada 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Beryl

It's great to see this review from you. Your opinion means a lot. Thank you for sharing your thoughts with us. We are glad to hear that carer looked after your mother really well.

Thank you for choosing Veritas Care

Kacper - Client Relationship Specialist

Oceniono na 4 z 5

Affordable care in your own home

In today's care environment cost is a key factor,
Veritas provides good quality care at an affordable cost to you with out compromising care quality., it enables you or your loved ones to remain in the comfort of their own home at a more than reasonable cost

23 listopada 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Baz

Thank you for getting back to us with a review. We wanted to make our prices to be affordable for everyone keeping agency fees to minimum. Live-in care allows elderly people to enjoy their home environment and stay comfortable at all times.

Thank you for choosing Veritas!

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

Excellent

Excellent support from Veritas in the recruitment process and we are delighted with the carer we have looking after my father. She is excellent in every way. Veritas have exceeded our expectations and I recommend them without reservation.

23 listopada 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Frances

Thank you for expressing your views. We are happy to hear that carer is looking after your father to a high standard and meeting your expectations. We hope to continue our services to ensure the good relationship between clients and our agency.

Thank you for choosing us!

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

I found the Carers to be truely caring…

I found the Carers to be truely caring, going above and beyond what one would expect - even after I had to end the care (as my Father was simply too much for Live in Care any more) they continue ask after his welfare.

I was impressed also by the help given by the Vertias admin team, with special kudos going to Jonathan.

It is worth noting the this company is one of the few that does NOT require two carers to operate a Hoist or a Rotunda.

12 września 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Simon

We are happy to hear from you. Your opinion is valuable to us. It's great to hear that carer provided the high level of care when looking after your father. We hope to continue working hard to ensure the good customer service experience.

Thank you for choosing Veritas Care

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

We have been using their services for…

We have been using their services for over two months now and so far we are happy with their carer and the overall support. Very professional customer support team and quiet reliable carer.

19 sierpnia 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Melissa

We couldn't have asked for a better review - thank you so much. We are always supporting our carers and clients in the best possible way. It's been an absolute pleasure to help you and we will be happy to do the same in the future if you decide to choose our company again.

Thank you for your cooperation

Kacper - Client Relationship Specialist

Oceniono na 4 z 5

The Veritas Experience

We have used Veritas almost 1 year to provide full time live in care for my father who is 101 years old. He is mentally capable but has little to no mobility. Veritas provided a constant supply and provided rapid solutions for unexpected events. They are a caring and thoughtful operation. They want to make the caring experience work for you. They respond very quickly to any issues and questions. They can offer a very quick lead time for a carer

Generally the carers stayed for 6 weeks and then replaced by another carer. It is important for us to have a carer who speaks and understands English as my father is a talker and on this point i think there could be some improvements. You as the customer are resposible for accepting the carer based on a telephone call and CV - there was from time to time a difference between what they said they could do and what they could actually do. This i think requires some improvement - Veritas or their agent could do more vetting of the carer.

Overall I rate them very highly and would not hesitate to recommend them.

26 czerwca 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Paul

Thank you very much for your review - this is really important to us . Clients' reviews help us to understand what we should be focusing on and what needs to be improved. We are so happy we could provide a live-in carer for your father. Your opinion matters and that's why we will keep continue improving our services.

Thank you for choosing us!

Kacper - Client Relationship Specialist

Oceniono na 5 z 5

Happy with the carer

At first, I was not quite sure if leaving my mum with a stranger is a good idea. But when Ania arrived, I knew she’s the one to care for mum. Very professional, warm and friendly! We were delighted, both me and my mum.

22 czerwca 2019
Opinia niezależna
Logo Veritas Care

Odpowiedź od Veritas Care

Dear Kate,

Thank you very much for reviewing us! It has been an absolute pleasure supporting your mum, yourself and your family.

Very best wishes,

Jonathan - Customer Relations Manager

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