Canon Recenzje 

Worst customer service ever. You have to wait on the phone 1.5 - 2 hours after it your call is dropped, 2 more hours and your call is dropped again. Spent a week trying to reach Cannon printers customer support. Unable to. In addition to shitty product customer support doesn't exist at all. Bye bye Canon. Newer again in my life. It's to short to waist on waiting on nonexciting customer support.

If I could give a lower rating, I absolutely would. I subscribed to Canon’s ink program, thinking it would be a convenient way to get ink when I needed it, but the entire system is a disaster.

First, their website and app are extremely user-unfriendly—it’s impossible to navigate, and crucial options are either missing or buried under layers of confusion. I registered my printer (PIXMA TS3522), and while it shows up in my account, I can't enroll it in the auto-replenishment service. The closest model available is the TS3520, which isn’t what I have, and there’s no way to proceed.

Now, I’m low on ink, and despite my printer clearly showing this in my account, Canon’s system won’t order the ink automatically like it’s supposed to. I’ve spent over two hours trying to figure out a way to trigger a shipment, but the only option is to order it manually—which Canon then tries to charge me full price for, despite my active subscription. What’s the point of a subscription if I have to buy ink separately?!

To make things worse, customer service is non-existent outside of business hours. There’s no live chat, no way to contact support, and no help whatsoever when you actually need it. I’ve done extensive research, scoured their website, and tried every possible method to resolve this, but I’m left with zero solutions and a useless subscription.

This is hands down the worst subscription experience I’ve ever had, and Canon’s complete lack of functionality, customer service, and proper website setup is beyond frustrating. If you’re considering their ink program, do yourself a favor and look elsewhere—this is a waste of time, money, and patience.

I purchased a printer from Canon and used it very limitedly over the year that I have it. I experience a problem with the printer and attempted to contact their customer service line. I called the 800 line and waited on hold for over 1 hour with no contact with a person. I then tried the chat feature to resolve my problem and I am finally told this printer that has barely been used has to go in for repair and due to the fact that the warranty has expired I will have to have it repaired. I then call the phone number given to me by the chat representative and I speak with a person on the phone who tells me that I have to be put through to the support line that I hung up on earlier because no one answered the phone.
Terrible customer service and a piece of garbage printer. At this point I will be throwing the printer in the garbage and purchasing a new printer from another company.

I purchased a Canon EOSR7. I have been working with it for over a month now.
This is a grossly overrated and overpriced piece of junk.
Not user-friendly.
Terrible customer service. I called three times and was not able to get any help.
There is no easy way to get your photos from the camera to your computer, where you normally want your pictures to go.
They have an okay app for your cellphone, but it is not necessary.
The owner’s manual is garbage, poorly written and frustrating.
I thought I would buy a new camera; my old canon was 15 years old, that it would be better. I’m back to using my old camera.
This is the last canon product I will buy.
I have the same issues with my canon printer.
It is a shame; they used to make good products.

Buyer Beware!

We purchased a Canon Colorado M3W in June 2023, and it has been a nightmare from day one. Despite doing extensive research to ensure compatibility with our materials, this printer has caused countless issues, especially with white ink, which is critical for our business.

Issues Encountered:

Material Scratching: The printer scratched materials during operation, rendering them unusable for our design customers. Our complaints were ignored by Canon’s rep, Edward Andrew Towey Jr. (Ted).
White Gradients: The printer couldn’t handle white gradients, a key part of our work. Again, Canon's response was dismissive.

Installation Disaster: The tipping point came during the installation of 3,000 sq. ft. of film for a major client. The white ink literally ran down the film during installation, ruining the project and tarnishing our reputation. We had to reprint everything using our older, reliable printer, incurring significant losses.
Canon’s "Solutions":

Suggested using the film liner for application—completely unrealistic.
Recommended purchasing additional equipment for laminating—absurd given the printer's advertised capabilities.

Advised slowing down the machine, which contradicts its performance claims.
Stated they would no longer communicate directly and referred all future correspondence to their legal counsel, as indicated by Matthew Matejko (Area Sales Manager).
In August 2024, we were contacted by a Canon material representative who informed us that the material we use was having issues holding ink on any areas with less than 25% white coverage. They suggested we switch to Canon's material. We ordered, tried it, and experienced the same issues. No official notice about this problem was ever provided by Canon. When we contacted other material manufacturers and distributors, they acknowledged being aware of the issue but also confirmed they had received no official communication from Canon. This lack of transparency makes it seem like Canon is hiding critical information.
Customer Support Failures:
Canon’s response has been dismissive, unprofessional, and outright arrogant. After involving our attorney, communication ceased except for a bizarre and condescending rant from Martin I. Quintana, Director of Sales.

Outcome:
We’ve lost confidence in this printer and Canon’s support team. Despite our request to return the printer, it still sits useless in our shop, and we’ve been left with significant financial and reputational damage.

Advice:
Avoid this printer and Canon if you value reliability and customer support. We’ll be releasing a video outlining all these issues to warn other businesses.

I did not order ink but ink is on the way
Ok so my teenage son thought he was buying a normal printer for the house. This ts3522 is not that. It is a prepaid printer (I didn't even know this kind of printer existed for home use). I been having the printer for several months trying to find a free day that I could slow down and figure out how it works. The Canon site prompt me to subscribe to ink refill. Once I came to the end of prepaying twenty cents to get the printer to print a page out for me. I never agreed or selected that option (my page never printed). I was asked for my CC because to printer from your printer you must pay. I only paid to get a full visual of how the printer really actually work. Plus, the option I choose was only twenty cents. So, I then tried to print a sheet. The printer would not pull the paper through. For some reason this printer is not working. This TS3522 is a piece of crap. Last thing that happened. I was charged and currently being shipped ink for a machine that I what to throw out the window. Not to mention, I never ordered it or subscribed to get more ink. I don't even understand the device. I don't want to discredit Canon put this product is a joke. I just want customers to be careful when using the site because I cannot even find how or where to unsubscribe from this subscription ink order.

Order of refurbished product [RF 100-400mm lens] automatically cancelled (not due to insufficient balance, automatic systems in place did not function correctly), and product sold out. No compensation, no alternative product order, just a good bye and “thanks for shopping with canon.” They suggested I purchase a lens 4 times the price with no offered discount instead—this was clearly not a reasonable alternative, I’m not buying refurbished because I have lots of money to throw around and I prefer a worn product. Unacceptable.

I will never purchase another Cannon product. All Cannon cares about is the sale. I GOOGLED the repeatedly out of how to fix "MYSELF" the P10 code, all I needed to do was unplug the darn power cord attached to the thing actual TS3522. Your disrespectful customer support individual could have just told me that vice I had to buy a new printer. I am a United States Veteran, I post reviews on Trust Pilot and Google Reviews, you can be assured I will let everyone know not to buy a Cannon product, your cheapest "All-in' One" printer, the one I have has the actual highest rating for consumer choice. None of this information is available on any Cannon Product website, nor can the actual "Error Codes" for any of your products without extensive research. Thanks for nothing Cannon!