Less than one star. This company never delivered my 6 year old’s birthday present, the main present he wanted was a skateboard. It’s still not here now… No tracking information, no updates, lack o... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AVOID LIKE THE PLAGUE!!! SCAM WEBSITE!!! Ordered 2 items on the 30th August, its now the 13th September and still no sign of my order. The ETA was yesterday which is utterly stupid considering the... Zobacz więcej
Awful experience, makes me wonder if this is just a scam business? Order placed and delivery expectation set as 5th August. By 10th nothing has turned up and no notification of dispatch. Custome... Zobacz więcej
Reakcja na opinię
I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, se... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z deskorolkami
- Sklep odzieżowy
- Sklep z odzieżą sportową
- Sklep z okularami przeciwsłonecznymi
- Sklep z deskami surfingowymi
- Sklep z bielizną
Napisane przez firmę
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Dane kontaktowe
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,6
Bardzo słaba
607 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 52% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service
Great product as described. Speedy delivery and great communication, will use again :-)
11 lutego 2015
Opinia niezależna
Odpowiedź od Urban Surfer
Hello,
Thank you so much for your amazing review! We are glad you are happy with our service :D! We hope you shop with us again.
Kindest Regards
Danielle Foster
Odpowiedź od Urban Surfer
Hello,
Thank you so much for your lovely review! we are delighted to hear you are happy with our service and we are glad you will shop with us again! You are a very valued customer and hope you enjoy your item! :)
Kindest Regards
Danielle Foster
Impeccable service
Great value for money and incredibly quick delivery. Would recommend and will certainly buy again.
29 stycznia 2015
Opinia niezależna
Odpowiedź od Urban Surfer
Hello, Thank you so much for your kind review. We are so happy to hear that you received the item promptly! We are so happy to hear that you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Great company
I have ordered Globe trainers from Urban Surfer a number of times now. They have always been very competitive in terms of price and delivery has been free. The items have always arrived quickly, and there have been no issues. Would thoroughly recommend using them.
26 stycznia 2015
Opinia niezależna
Odpowiedź od Urban Surfer
Hello, Thank you so much for your kind review. We are so happy to hear that you have shopped with us a number of times. We hope you will continue to shop with us and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Odpowiedź od Urban Surfer
Hello, Thank you so much for your kind review. We are so happy to hear that you received the item promptly! We hope you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Great website, range of items and excellent customer service!
Loved the layout of the website and the description of the items were very accurate! Such a good range and stock of items, looked everywhere for a certain pair of shoes and couldn't find them but this website had them!!
20 stycznia 2015
Opinia niezależna
Odpowiedź od Urban Surfer
Hello, Thank you so much for your lovely review. We are so happy to hear that you found the shoes that you have been looking for! We hope you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Great store
Order was quick and painless, item arrived as per website.
10 stycznia 2015
Opinia niezależna
Odpowiedź od Urban Surfer
Hello, Thank you so much for you kind review we appreciate all our feedback. We are delighted that you are happy with us and hope your item lived up to expectations. We hope you will shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
little problem with the transport information
great shopping however a little problem with the transport information
8 stycznia 2015
Opinia niezależna
Odpowiedź od Urban Surfer
Hello, Thank you so much for you kind review we really appreciate it. We are delighted that you are happy with us and hope your item lived up to expectations, We hope you will not hesitate to shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
Odpowiedź od Urban Surfer
Hello, Thank you so much for you kind review we really appreciate it. We are delighted that you are happy with us and hope your item lived up to expectations, We are so happy to hear you will shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
converse trainers
Fantastic quick hassle free service, items received in record time thank you very much 😊
16 grudnia 2014
Opinia niezależna
Odpowiedź od Urban Surfer
Hello,
Thank you so much for you kind review it is much appreciated! :)
We are delighted that you are happy with us and your item, We hope you shop with us again and it has been a pleasure to have a customer like you! :)
Have a wonderful Christmas and a happy New Year.
Kindest Regards
Danielle Foster
wow experience
Current feedback: Parcel has been delivered today. Thank you. The comunication with custumer recomended to improve.
Previous feedback: Order placed 10 days ago (paid right away) and have not received neither any parcel or information about status of my order. sent two emails ,no answer. never had such a bad experience with online shopping!!!
9 grudnia 2014
Opinia niezależna
Odpowiedź od Urban Surfer
Hello,
I am really sorry to hear your experience with us wasn't good. I have looked into this matter for you and can see we had corresponded with your emails, I do acknowledge that our systems had gone down for a short period which was why we hadn't corresponded initially, I can assure you this does not occur often and was due to an improvement we made and had not expected this to happen.
We did arrange for another item to be sent out to you as your first item had not arrived, which unfortunately can happen from time to time, items go missing in transit.
We sent over a tracking number for the second delivery and from checking on royal mail this was delivered.
If this is not the case please get in touch and we will sort this out for you
Kindest Regards
Emma Roberts
Odpowiedź od Urban Surfer
Hello,
Thank you so much for your kind review! We are delighted you are happy with our service and hope you shop with us again! :) Have a wonderful Christmas and a happy New Year! :)
Kindest Regards
Danielle Foster
Odpowiedź od Urban Surfer
Hello,
Thank you so much for your kind review! We are delighted you are happy with our service and hope you shop with us again! :)
Have a wonderful Christmas and a happy New Year! :)
Kindest Regards
Danielle Foster
GREAT COSY HAT!
Item was accurately described good quality fitted perfectly. Customer service where helpful when I contacted them in relation to an enquiry.The only downside was I paid for next day delivery but it was posted as second class.Would use Urban Surfer again.
4 grudnia 2014
Opinia niezależna
Odpowiedź od Urban Surfer
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a nice day.
Kind Regards
Danielle Foster
very well priced
I found it difficult to get exactly what I wanted due to limited stock in the required size but what I did get was well priced I was very happy. Delivery good too no problems there
4 grudnia 2014
Opinia niezależna
Odpowiedź od Urban Surfer
Hello David,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Hope you enjoy your item :)
Kind Regards
Danielle Foster
Quiz delivery
Good quick delivery. Box slightly damaged but that doesn't bother me. Love the vans that I bought ?
1 grudnia 2014
Opinia niezależna
Odpowiedź od Urban Surfer
Hello Rebecca,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a lovely day.
Kind Regards
Danielle Foster
tax and shipping fee.
Dear sirs,
although many time kindly ask you, why i am supposed to pay TAX as i Turkish citizen and live Turkey , moreover you send it as export to foreing country, still continue to debit me with your domestic tax, as well as get me paid very high shipping cost for a few 100 gr. package to Turkey.
thanks
regards
1 grudnia 2014
Opinia niezależna
Odpowiedź od Urban Surfer
Hello Louise,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Kindest Regards
Danielle Foster
Fantastic Prices and Very Efficient Company
Ordered an Animal wheeled holdall and the price was easily the best on the internet with free postage and packing too! I wanted the holdall delivered with a delay of a couple of weeks and the bag arrived exactly the day I requested. An email came in good time to state the hour of delivery and everything was as it should be.
I would have no reservations recommending this company - easily a five star service.
11 listopada 2014
Opinia niezależna
Odpowiedź od Urban Surfer
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
We hope you enjoy the Animal Wheeled Holdall and we really appreciate the lovely phone call from you. It has been a pleasure to have such a kind and polite customer as yourself. :-)
With the Kindest Regards,
Danielle Foster
Brilliant Site
Saw a promotion code via Facebook which encouraged me to place my first order. Loved the site. Great prices, fantastic service and fast delivery. I will definitely use again.
13 października 2014
Opinia niezależna
Odpowiedź od Urban Surfer
Hi Martin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you loved our service Martin we hope you shop with us again :)
Kindest Regards
Danielle Foster
Doświadczenie Trustpilot
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