Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Informacje dotyczące firmy

  1. Kredytodawca hipoteczny
  2. Bank

Napisane przez firmę

We’re Unloan, an Australian digital home loan provider built and owned by the Commonwealth Bank of Australia. We’re multi award-winning and recognised for delivering outstanding value to customers. Our home loan is designed to help you save more - with a low interest rate, no ongoing fees and an automatic loyalty discount that reduces your rate every year. Add to that a fast, simple online application you can complete anytime, anywhere, meaning managing your home loan becomes easier from the start. Join thousands of Australians choosing Unloan to keep more of their money in their pocket.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

16 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Unloan is modern and personable - Highly recommend!

Unloan is an absolute breath of fresh air! When my previous lender would not match lower rates or assist me, I decided loyalty does not pay.
I was really pleased to see the CBA link with Unloan and this gave me confidence in the product. The application was smooth, easy and efficient. The completely online interface is clean, clear and really 'cuts' to the important aspects of financing. Customer service was incredibly responsive - Unloan has really mastered the online customer service experience. Through my refinancing, all my questions were attentively replied to and I had a direct line to who was looking after my refinancing. I really felt looked after by the Unloan team. The usability of their online portal is super easy and I feel confident with the functionality. Unloan, thank you - I will be telling everyone how great you made this process of refinancing for me and my banking needs.

8 kwietnia 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Okay, we’re smiling ear to ear reading this 😄

We’re especially glad our customer service stood out real humans, quick replies, and actually following through is what we pride ourselves on. Knowing you felt looked after (and had a direct line to someone who knew your refinance inside out) is exactly the experience we aim to deliver.

Thanks for trusting us, for the glowing recommendation

Oceniono na 1 z 5

Ashishkumar Pravinbhai Patel

Ashishkumar Pravinbhai Patel

4 marca 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Thanks for reaching out Ashishkumar. I’d be happy to take a closer look at your specific situation if you could please contact us at hello@unloan.com.au, I can assist further.
At this stage, I’m sorry, but I’m not quite able to determine what you need help with based on your review. Reaching out directly will allow us to better understand your concerns and provide the right support.

Oceniono na 5 z 5

Unloan is simple and easy.

I found Unloan incredibly simple to set up and use. The website is clean, intuitive, and makes the whole process straightforward from start to finish. One of the things I really appreciate is that you don’t have to speak to anyone — everything is handled online, which makes it quick and hassle-free. Unloan just gets the job done without any unnecessary complications. Highly recommend for anyone looking for a smooth, no-fuss experience.

1 maja 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Thanks so much for the kind words! We’re really glad you enjoyed the easy, no‑fuss experience that’s exactly what we aim for.

Get in, get it done, and get on with your life (no small talk required… unless you feel like a chat).
We really appreciate the recommendation!

Oceniono na 5 z 5

Super easy to refinance. Totally worth it for the savings

I decided to switch to unloan as my previous rate was much higher and my bank wouldn't come close, despite me having a much better LVR than when I bought my first house in 2024.

The process was super easy. A few emails to clarify things after applying that I missed in my application and I got approval the same day. My loan balance was transfered a few days after that, with settlement a few weeks after later.

With the monthly savings I'm already ahead of my bank's discharge fee.

Now I know how easy the process is, I regret not doing it sooner.

It was convenient having everything in the one app previously with an offset account, but transferring funds in and out of unloan is instant, so I can just pay more than the minimum and know that I can redraw if I have to.

10 marca 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Thanks for the detailed review! It’s great to hear the refinance process was straightforward.
Same‑day approval, smooth settlement, and already saving money despite your old bank’s discharge fee is a solid outcome! (and for what it’s worth, Unloan doesn’t charge a discharge fee.)

Oceniono na 1 z 5

Mr Patel Ashishkumar Pravinbhai

UNLOAN UNITED NATIONA LOAN MADE IN INDIA FOR WHOLE WORLD
SECOND WORLD
THIRD WORLD COUNTRIES ARE WELCOME WITH NO ONE NEED IS HABVE TO BE +18
Ashishkumar Pravinbhai Patel.
Melbourne vic Australia
Thx Charlie

6 kwietnia 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Thanks for your review! We’re having a little trouble understanding the feedback here, but if you’d like to share more about your experience with Unloan, we’re all ears hello@unloan.com.au👂

Oceniono na 5 z 5

I switched to Unloan for their rate

I switched to Unloan after my existing lender refused to match Unloan's interest rate. The online process scared me a bit (I'm over 60) but I got through it, with my Unloan reps guidance. The communication was really good and quick. I'm very happy so far.

24 marca 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Thanks so much for sharing your experience!
We love that you took the leap online, proof that being over 60 just means having better stories and good judgement 😉 We’re especially glad our team could guide you through the process and make it feel comfortable along the way.

Oceniono na 5 z 5

Great experience.

Quick response, great rates and good communication. The application process was easy and smooth. Their platform is easy to navigate. I find them better than the big banks.

27 marca 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Thanks for the great feedback! We’re glad the quick responses, clear communication, and great rates stood out. The team is really happy to hear our service is creating such positive experiences for our customers.

Oceniono na 5 z 5

Super quick - great customer service!

I was super impressed with the speed of the process (approved in 1 day!) and the excellent customer service that I have received. I have had direct contact with customer service via text, which has been amazing - I receive responses to my queries in less than 30 mins - very impressive!

9 marca 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Love to hear that! The team are always doing their best to give you the right support at the right time through the right channel for you.
Thanks for taking some time to leave that feedback!

Oceniono na 5 z 5

Home loan fast and furious

Easy application, fast response and responsive service… along with the best rates - what’s not to love?

9 grudnia 2025
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Our people take pride in providing the help you need, and fast. Thanks for the kind words, Bruce!

Oceniono na 5 z 5

Very happy with services

I've been very happy from the start of the loan right through to repayments. It's simple and convenient. I will go to Unloan again if I need another home loan.

4 listopada 2025
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

That's great feedback to receive, thanks! We're stoked to be able to assist you on your home loan journey.

Oceniono na 5 z 5

How refinancing should be!

Straightforward application process and fast turnaround with great communication all the way through. Competitive rates. Simple and friendly interface.

16 marca 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Thanks Joel, we appreciate the feedback. 'Simple and friendly' is a fantastic compliment, I reckon the team will get a kick out of that.

Oceniono na 5 z 5

So easy

The staff were super helpful I had my loan approved in less than one business day. Simple to apply and reward customers for loyalty unlike most other banks

20 lutego 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

Stop it. You're making us blush! But I agree, the team here are awesome!

Oceniono na 5 z 5

Fantastic service

Fantastic service. Easy. Better in all aspects than most major banks. Highly recommended

13 marca 2026
Opinia niezależna
Logo unloan.com.au

Odpowiedź od unloan.com.au

We're stoked to hear that! We're striving to be easier and easier.

Oceniono na 1 z 5

This has been the poorest customer…

This has been the poorest customer experience we have encountered from any organisation to date. Throughout the process, we were repeatedly asked the same questions multiple times, transferred between different home loan specialists, and subjected to a risk assessment that appears illogical.

24 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

ABSOLUTELY AWFUL

ABSOLUTELY AWFUL - AVOID IF YOU ARE SELF EMPLOYEDThis was the worst experience of my life. Cookie cutter on-line business with absolutely no understanding or reason.
I am a middle aged guy with 80% equity in my home and 50% equity in my investment property.
$50,000- in a term deposit
$350,000 + in super
High income with tax returns.
APPLICATION DENIED OVER A SMALL CLERICAL ISSUE! ABSOLUTELY PATHETIC.
DO NOT DEAL WITH THIS ON-LINE DISASTER - NO CUSTOMER SERVICE.
Refused to escalate to Senior staff.
DO NOT RECOMMEND

11 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

How to waste money with Unloan

Advised at time of borrowing that I would require access to more of my equity in future, advised it wasn't an issue. Went to increase loan very a month after refinancing with them and they don't do it. After many communications was advised only way to get access to any of my $800k in equity was to refinance elsewhere. Firstly that's going to cost me a lot in fees and secondly virtually no lenders will refinance if within first three months with current provider even though I've had a mortgage for 17 years. So they are happy to refinance other lenders loans but not their own. Brokers have advised me they have seen this a bit and don't advise going with unloan if you want access to your equity in your house.

10 listopada 2023
Opinia niezależna

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