Universal Orlando Resort Recenzje 

Epic Universe is a beautiful park with good attractions, surprisingly good food, and some excellent employees, but our experience wasn’t remotely worth the price of admission.

We spent roughly $1,000 for four people and managed just five rides and one show. We started strong in Dark Universe, with Monsters Unchained basically a walk-on and Curse of the Werewolf taking only 15–20 minutes. After that, waits quickly climbed toward 1–2 hours. Battle at the Ministry also went down twice while we were in line, causing us to miss the one-hour windows for Express passes we’d purchased for another attraction.

There were definite highlights. Atlantic was surprisingly good and reasonably priced—the salmon and blackened grouper were excellent. We also had a genuinely great interaction with a Team Member in Super Nintendo World. Once we got my dad a wheelchair, navigating the park became much easier for our group.

Then lightning shut down all but three rides in the entire park for roughly two hours. Universal obviously can’t control Florida thunderstorms, but designing a brand-new Florida theme park where lightning can effectively shut down nearly the entire attraction lineup is absolutely a park problem. Most guests eventually gave up and left. The rides finally reopened with only about 35 minutes remaining before closing.

The storm wasn’t the only problem—the long waits and attraction downtime had already severely limited what we could accomplish.

That’s my biggest issue with Epic Universe: it’s a very good park with a terrible value proposition. The rides are good, but none we experienced were worth waiting two hours for.

Great theming, good rides and food, wonderful employees—but for roughly $1,000 for four people and what we actually got to experience, I left thoroughly unimpressed.

I have visited this since 1996, many times. In recent years stayed at the newer hotels like Cabana Bay Dockside Endless Summer and spend time enjoying facilities of Hard Rock Hotel, Portofini,pricey but magnetic Sapphire Falls. Then I have an experience spoilt by the anti customer totally repulsive people running Aventura Hotel. My wife and I have sticks, mobile enough to hit the there parks in chairs but not it seems a welcome sight in the rooftop Aventura Bar. The woman , after upsdetting my nephew big time across the bar (she could not have known we were together as we sat other end of roof watching the view, she shuffled three metal tables on the concrete floor and 12 chairs, grating the teeth, in a veyr bd way, did notifier to serve us 9it was nto closing time), but continued until we left. along the bar my daughter and her son 9aged 21 with all ID) who had enjoyed bar sin Saphire falls and the them parks etc, were totally dissed by the bar woman, who seems very nahppy they wanted sit at the bar service (no `8.8% tip you understand!) and water ot serve t tables to get the tip then refused service. We tried to complain to management. the night management was girl of about 12 year sold I think thick as a brick, and we got nowhere, she lectured and hectored, waste of time. So iffy wan a hotel that hates cripples and wants to manipulate you to pay max tips, and is offensive to customers, try the Aventura. I wont be back again.It is an exception in the Universal/Loews hotel choices. Something of the night about the place.also all of the other hotels were heaving wiht folks enjoying life, this was empty and souls, hardly an inmate in sight. Avoid this hotel. I speak with 30 years experience of visiting Universal.

Military Freedom Pass is a rip-off. Universal is taking advantage of Military families by overcharging for tickets and then they call it a freedom pass. If I would have bought tickets online and not thru Military, I would have gotten a better deal. My husband fought for this country's freedom and Universal has the guts to call it a freedom pass. In addition, most employees are so unfriendly and absolutely not accommodating. We bought a 2 park pass only to find out, in the fine print, that it was not a 2 day park. Disney is charging half of ticket value for Military. They know how to honor the sacrifice of our Military

The rides are great… my grandkids loved it. However, the prices have gotten out of control. First off, if you don’t get a fast pass… you wait in line all day.. we waited 3 HOURS for the Harry Potter ride.. That just doesn’t seem fair. My husband kept getting out of line to get our grandkids snacks to keep them entertained. Over $100 per day for the fast pass plus $140 per person per day just to get in.

We have been going to Universal Studios Orlando for 20 years, last year was the first time we used the IAC Disability card. The process was extremely straightforward, and the Universal Team Members were absolutely fantastic and extremely accommodating. We really could not have asked for more from Unversal, they made our trip even more special than it normally is. Disney could learn so much from how Universal do things! It is a shame there are so many negative reviews, many from people who don’t understand or visit the Orlando area theme parks frequently! Universal have gone from strength to strength with their theming, service and overall offering, including the hotels. I look forward to coming back real soon!

Orlando epic, the props and sets are amazing good detail ,Harry potter, Mario world all amazing props the bad is you spend anywhere from one and a half hour to two hours or more on line for a ride that ends in 40 seconds. You spend all day literally in line two much time waisting on lines that you can't really enjoy the park. Then take Mario world for instance you have to buy this watch to interact with the world of Mario outside of the rides, like to hit a block and make coin noise it's ridiculous always a gimmick to get you to spend more so the kids can enjoy it. Speed pass is another gimmick and ridiculous expensive $170 to $320 per person. You have to rush all day if you want to get in the rides due to long lines thus you cannot enjoy the day. Every thing is so expensive.

El Parque Epic tiene mal funcionamiento Las colas son muy largas debido a quw los juegos se detienen por fallas y no por exceso de público Hoy en el juego de Harry Potter la fila estuvo detenida sin ningún avance más de 40 minutos Y el personal del juego argumentaba exceso de gente, lo que no era la razón Pues el no moverse la fila ningún
A persona significa que el juego está detenido PERO LO MALO no es que el juego se detenga por un desperfecto LO REALMENTE MALO ES QUE LA COMPAÑIA NO TRANSPARENTE ESE ERROD A LOS CLIENTES Y OCULTE LO QUE REALMENTE OCURRE Si la empresa informa que el juego estará habilitado en más de 40 minutos, el cliente en la fila puede tomar una decisión, PERO si ocultan la información se le dará al cliente y no se le respeta ESTO ES LP GRAVE

We paid nearly $800 for four 1-Day, 2-Park Park-to-Park tickets to Universal Orlando, plus $32 for standard parking. Additional costs included $3 for a large locker per 30 mins while queuing/riding. We also paid $28 for two chocolate frogs and over $10 for one butterbeer. One of our family members cannot tolerate long queues or being separated from us for extended periods. In the UK we hold the official Access Card and, at all of the major UK parks we’ve visited, we’re issued a virtual return-time card: you go to an attraction, a Team Member notes a comeback time equal to the posted wait, and you return at that time to ride together. It’s simple and it works. For this trip we did our homework and obtained the U.S. equivalent—the IBCCES Individual Accessibility Card (IAC)—which was approved.

Before our visit, Universal attempted to call to discuss “accommodations.” Because we were travelling and dealing with phone issues, we asked to handle it by email, but were told that wasn’t possible and that it could be dealt with on the day. We arrived early and went straight to Guest Services outside Islands of Adventure with the IAC, expecting to receive the same basic tool we’re used to—the orange return-time card (AAP)—or some clear app-based equivalent.

Instead, the advisor said that, based on our needs, he would provide a “queue re-entry accommodation.” He did not explain what that meant in practice. We asked if we needed a card to record return times and were told no. From that exchange, it was reasonable to assume things would be handled seamlessly, perhaps via the app, since no physical card was issued and no clear process was explained.

We headed straight to Hagrid’s. The Team Member there told us we did, in fact, need the orange return-time card from Guest Services so they could note a comeback time based on the current wait. This directly contradicted what we had just been told. We went back to Guest Services to sort it out. The same advisor now elaborated that his accommodation meant we should stay in the physical queue and, if necessary, two of us could step out with our family member and later re-join with help from staff. Again, this had not been explained earlier, and no card had been issued. When we asked again for the orange return-time card—the simple, proven tool we expected—we were told, very matter-of-factly, that based on the earlier discussion this was the only accommodation they would provide. We shared more detail about our family member’s needs, but the advisor refused to change the accommodation. The manner felt obstructive and not at all customer-focused.

We asked to speak with a manager. After roughly ten minutes, a supervisor arrived. Although more courteous, the supervisor also refused to issue the return-time card. We explained that, had we known this would be the approach, we would not have spent over $800 for a single day. The supervisor offered to discuss “options if we wanted to leave,” which wasn’t helpful after a three-hour drive with two excited children. As a make-good, the supervisor said they would call Hagrid’s to authorise one-time immediate access. We walked back to Hagrid’s, gave our name, and were told no call had been received. A manager at the attraction confirmed there was no record of any call and sent us back to Guest Services. By this point we had lost about 1.5 hours at the start of a 10-hour operating day—roughly $140 of our time—while queues were building and our children were understandably upset.

We then tried to use the queue re-entry model we’d been left with. In practice, it was unworkable. We were told to locate a Team Member inside the queue if our family member needed to step out and then re-enter later, staying in touch by phone. In reality, there were no staff visible inside the queue until the very end near boarding, and only at the entrance at the start. “Chill-out rooms” were mentioned, but these were few and far between and not conveniently located. The result was constant phone coordination, uncertainty, and stress—the exact opposite of what accessible accommodations are supposed to relieve. By contrast, the return-time card we have used at every park we have visited is clear, predictable, and allows a family to plan their day without escalating anxiety.

Very busy as you may expect. However, unless you have fast passes avoid.

I needed to re add all my tickets to the app because it was playing up. I emailed them and it was all sorted within 24 hours! I was very pleased with the quick turn around and the response to the emails.

Accidentally bought tickets to Universal Hollywood instead of Universal Orlando. Didn't realize it until we were at the gate. Waited a hour in a line for customer service to tell me there was nothing they could do. When we asked again for any help at all,they offered a 10 percent "discount" for us to buy the tickets again. This "discounted" rate turned out to be not significantly discounted at all. We called the third party we bought the tickets from and they fixed it in 5 minutes. Go through a 3rd party if you're going to go to this park, at least they might help you if something goes wrong.

We visited Universal with our 4-year-old who has life-threatening dairy and peanut allergies. We followed every step—submitted a doctor’s note, did the pre-trip call, and packed our own safe food just in case. We were assured the restaurants could accommodate us.

But when we arrived, not a single dining location had an allergy menu or even an ingredient list. Seven different chefs told us they couldn’t guarantee a safe meal. One couldn’t even boil plain pasta in a clean pot.

We felt misled and helpless. Our child was excluded, and we were left to fend for ourselves.

As a nursing mom, I also couldn’t find a single clean or private spot to breastfeed. Nothing listed in the app, and no support from staff.

This was more than just a letdown—it felt discriminatory. Until Universal takes real steps to support food allergy families and nursing moms, we won’t be back.

Overcrowded. Disinterested customer service. Poorly maintained. Generally not enjoyable. Visited for two days after a week in Disney. Both parks were unbelievably overcrowded to the point it was nearly impossible to actually move around yet alone do anything. Forget trying to do any activities in the Harry Potter lands completely. Had express passes, but still waited at least 30 mins each time we used them. Not enough places to sit. Over reliance on mobile ordering made getting food complicated. Queues even for food were massive. Quality of food poor. Rides got repetitive - ‘here’s another simulator where a ride vehicle jumps from screen to screen with exactly the same story arc as the last one, just with different characters this time’. Dire, left before the end of the two days as was so unenjoyable. Disney was crazy busy also but wish we’d skipped universal and had more days there. Nowhere near as good as it was 12 years ago+ ago that I last visited.

how can i sue them? we were stuck in a ride and because of that i became unwell and was taken to hospital. i am looking for a lawyer, which lawyer can help me with that?

Overly expansive, not well run and rides keep breaking down. Wish I'd not wasted my money and stayed with just Disney parks.

We stayed for 3 nights at the universal ADVENTURA Resort Hotel And it was the worst experience ever.If you are going to the theme parks, save your money and stay at ANY other hotel so that even if you get a bad experience then it was expected to begin with.The staff is so rude. Yes the customers are going to have issues of all kinds but if you are not equipped to handle it then you should not be in business as a universal resort hotel.Universal resort Hotel means a brand name and you should live up to the expectations that come with this name.First night we had a issue with so much noise disturbance caused by their elevators thoughout the night. We requested change of rooms and the lady at the front desk was the rusdest to us. She said without a pause, well you will have to bring all your stuff down in the lobby by 11 am and then we will check you in at 4 pm? What? Do they mean we leave our stuff unattended for that period of time or miss out on a whole day of the park worth a $1000 bucks for the family? Then one of the three nights, we come back at midnight after a whole day at the park and see that the house cleaning team had missed our room? I would give them a zero star. I will ask the manager for a partial refund for this stress caused by their rude team.

Poor show all the way from UK 1 attraction after another experiencing delays technical problems this is now the 3rd....no updates not worth the money day light robbery...ended up leaving absolutely poor show never come back ..dont waste your money folks not unless you happy to hang about with no updates provided....poor poor poor

It’s a shame that Universal charges $12+ dollars (each additional day you visit) to reactivate the drink bottle they happily sell you for $18+ dollars when you first purchase it. I mean you visit Universal for Memorial Day & weather is high 90s with “NO ICE” to be found at the “REFILL” stations. Come on Universal you can do better than that for the price of the “DRINK BOTTLE!” My family visited with annual pass from 5/25/2024-5/29/2024. No ice experience at Universal, Island of Adventure & Volcano Bay👎🏻 happened at all three parks!

Spent a fortune today spending over $300 on the entry fee then were charged another $32 on parking when we arrived. Further ripped off inside Universal where I was charged $33 for 3 x bottles of Smartwater and 3 x Snickers share bars (the water was around $5.97 each - the most expensive I have seen.

When we arrived I asked for a paper map at the concierge desk, but told the only way to access a map is by downloading the Universal Resorts Orlando app. I downloaded the app, but the map does not show most of the rides, stores or restaurants, so looked online for a copy of a digital map of the park. Still impossible to follow where any of the attractions were and something that Universal did not think about is that not only is it difficult to navigate a map on a phone, you cannot see the screen in the sunlight as the screen is too dull with such bright sunshine, so we gave up and just walked around hoping to stumble across the things we may want to visit.

There was very little to see or rides of interest with many of the faster rides or rollercoasters not of interest to us, but had expected to see some characters based on a previous visit 12 years ago. There were no Sesame Street characters (apparently this is in Seaworld for some bizarre reason - what has had that to do with the sea), no Transformers characters who we had seen walking around in the past and other than Spongebob did not seen any other characters.

Took the opportunity to have a family photo by the Universal globe on the bridge by an official photographer. I asked him whether this would be free and how we could access our photos. Told to visit the photo shop and they would explain and told photos would be $23.99 for VIP package + $10 per photo. This is a further complete ripoff considering how much we had already spent on visiting this attraction.

Managed to go on the ET ride which we liked and the minions blaster ride which was pointless, although the Animal Actors show was quite entertaining with a vast array of trained animals.

This visit was a complete waste of time and money, so please if you are reading this don't visit and stick with Disney who actually genuinely care about their visitors and are so friendly and polite or go elsewhere whereas Universal are not that bothered about their visitors and seems it is just a job for them.

Also we noticed that there were some newly born duckings and the mother duck in the water, but next to them there were quite a few pieces of plastic including a bottle lid near them and could easily be eaten by them. I cannot understand why staff have not removed this as it looked like it had been there for a while and could easily have been removed and it was on a flat concrete ledge which shows Universal's lack of care for wildlife and the natural environment - please clean your lakes.

Best part of our visit today was leaving at the end of the day. Did not look like anyone else was enjoying their visit.

There are not a lot of rides, the workers are rude, and it’s tiny. Not worth the money!