The carrier DPD refused to deliver the Umbra package to my address, even though it was correct. They claimed there was a problem with it. When I reported the issue to Umbra, they (i.e., an AI) told... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... Zobacz więcej
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... Zobacz więcej
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... Zobacz więcej
Informacje dotyczące firmy
- Dekoracje i architektura wnętrz
- Sklep z zasłonami
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z lustrami
- Sklep z ramami do obrazów
Napisane przez firmę
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Dane kontaktowe
40 Emblem Court, M1S 1B1, Scarborough, Kanada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Umbria shelves
The Umbria shelves are beautiful and of a really good quality. They will make a great addition to my mid century modern look.
Very, very good
Being of the older generation and…
Being of the older generation and trying to learn the hi tech world, it was a little bit confusing being from USA to enter my cellphone number with the country Code I finally figured it out and all went smooth. I am so looking forward to my toothbrush holder that I found on line
I love the 3 dimensional picture frames…
I love the 3 dimensional picture frames are. I bought 2 for me 2 as gifts. I first saw this on my friend's wedding registry. And also bought it for her.
Nonexistent customer support
Can’t get an answer from customer support for an item they sent that arrived completely shattered.
Good price
Good price. Good payment choices. Only problem is repetitive questions on checkout
Nice and clean process
Easy ordering
Easy ordering, easy checkout. Very satisfied with this portion of my purchase.
Great design and high quality products!!
Easy to get back to the shopping cart…
Easy to get back to the shopping cart if I wanted to add an item
Quick and easy to do!
I can't wait
Looking forward to receiving my item ! I have loved all my items that I have received in the past.
The Finishing Touch
I was unable to complete the purchase of products that I needed for the window treatment in my new home. I went to Umbra directly and 1-2-3, the missing drapery rods are now on their way to me! Simple, quick, and a perfect match-that's the way to get and keep new customers. Thank you, Umbra. I am one happy homeowner!
Love the products
Love the products, was hoping for some more wall decor selections I had seen on a flyer I just got in the mail - butterflies.
was not ready to prosses my order…
was not ready to prosses my order wanted to put it on a different card.
Item is great quality and great idea
Item is great quality and great idea. Most item is excellent. I like so much! Great job Umbra!!
Terrible
Terrible! Terrible attitude towards customers. I tried to return the product back to the store. They tell me that tge package is broken and there, re missing a blue little bag with a screw in it, so the product cannot be returned. The Clainton manager doesn't make any concessions. Although I explained that the cost of any product includes a certain % of the cost of defects, theft and loss of parts, and there must be a way to return the product, despite the lack of a screw. I had to call the customer services, where they put me in touch with a supervisor. Despite the fact that I was allowed to return the goods. She decided to tell me that on the next time I should know the rules of the store. If she has rights to tell me what I should ... I have rights also say how the company should do their business with the customers. I gave an example... I am an interior designer, if I will spec their goods for my project and if the client doesn’t like something after installation... The client return a certain amount of goods, without packaging, with missing screws. And after that my clients will have to go through this nonsense? This service will be putting me in a bad position, because I was spec Umbra to a client. What the supervisor says to me is a matter of another case. So I'm a client of different case? This is how you devide who is important, and with whom you can do bad business? This is very unprofessional. Your business exist because of us - customers. Even one time purchasing. Even with tight pockets. All clients has to go with easy process. I won't recommend you to anyone. I hope that after this comment, the company will think and be able to provide a decent service. You don't even deserve a star from me.
By the way... The paper holder is designed not correct. It's not hold the standard size of the paper towel. I even tried to add a metal stick. But its stupid. That's why you will see how many returns will happend
Beautiful and smart designs
Their products are beautifully and smartly designed, plus good quality!
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