Hi there,
We understand your continued interest in Concord, and we want to further clarify the reasons why we are unable to fulfil your request to retain or purchase the game.
Under consumer protection laws, businesses must ensure that the products they sell are functional and as described. Since Concord will become completely unplayable once the servers are shut down—and it has no offline mode—the game will no longer function in any capacity. Selling a product that is known to be unusable would violate these laws, as it would mislead you as the customer, offering something that no longer has its intended use or value.
These laws exist to protect you, the consumer, from purchasing defective or non-functional items. Continuing to sell Concord post-recall would not only expose our business to legal consequences but also leave you without any recourse once the game becomes worthless.
This decision is not one we wish to make. We prefer to complete the sale, but unfortunately, we are bound by the legal obligations set forth by Sony and must follow their recall instructions. If we fail to comply, it could jeopardize our distribution agreement with Sony, potentially affecting our ability to provide future products.
Your refund will be processed shortly, as per our original email. We appreciate your understanding and patience as we work through this situation.
Kind regards,
