Enquiries through their Customer Service desk are painful, they seem to read the first line and then make their own mind up as to what you are asking. This results in having to send multiple emails to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Website not easy to use - info on account not clear enough Via secure messages - said they had sent e-mails that I didn’t receive about ISA maturing (not in junk folder) - they then signed me up f... Zobacz więcej
Opening an ISA account was easy and straightforward and offered a good rate of interest. However from there on the online ISA account is a little cumbersome and doesn’t have much useful information ot... Zobacz więcej
Reakcja na opinię
UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old f... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
UBL UK are a retail Bank operating in the UK with a Head office and Branch in London Mayfair. We are members of the Financial Services Compensation Scheme and provide a range of conventional products and services. UBL UK and United Bank UK are the trading names of United National Bank Limited. United National Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England & Wales and its Registered Office is at 2 Brook Street, London, W1S 1BQ. The company registration number is 4146820.
Dane kontaktowe
2 Brook Street, W1S 1BQ, London, Zjednoczone Królestwo
- 0121 753 6000
- enquiries@ubluk.com
- www.ubluk.com
3,4
Średnia
918 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Seem to be Top rates offered fixed ISA's
Was easy to open the account on-line and transfers done within days user friendly and straight forward , I have a slight issue using the app to now access my account , but will ring there helpful customer line to find out what I need to do, but all in all easy to recommend.
11 listopada 2024
Odpowiedź od UBL UK
Dear Customer,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
With regards to the issues you are facing accessing your online account, please contact Complaints@ubluk.com and we can arrange for one of our customer service agents to give you a call at a time that is convenient for you.
Regards,
Customer Engagement Team
UBLUK
Kind regards,
Customer Engagement Team
UBL UK
Odpowiedź od UBL UK
Dear Denise,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Easy!
Easy to open the account through the UBL app. Good communication re transfer of existing ISA. Couldn’t have been easier.
25 października 2024
Odpowiedź od UBL UK
Dear Niel,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Easy to open account but not so easy to manage account.
Opening an ISA account was easy and straightforward and offered a good rate of interest. However from there on the online ISA account is a little cumbersome and doesn’t have much useful information other than enabling confirmation that your funds are still there. Not wholly put at ease that money is safe.
17 października 2024
Odpowiedź od UBL UK
Dear Annette,
Thank you for taking the time to review us on Trustpilot. We would like to assure you that we have taken your feedback on board.
You can view your confirmation statement online through our digital banking platform. Simply log into your account, select the account you would like to view, select the ellipsis (...) , and then select documents.
If you require any further assistance, please do not hesitate to contact Complaints@ubluk.com.
Kind Regards,
Customer Engagement Team
UBL UK
Odpowiedź od UBL UK
Dear Trevor,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Had to chase
After submitting my application, I had to contact them as the account wasn't opened. It transpired they had lost/misplaced my application and therefore nothing would have happened if I'd not chased them. Apart from that the opening was fine.
24 października 2024
Odpowiedź od UBL UK
Dear T N Holmes,
Thank you for taking the time to provide us with feedback on Trustpilot.
We are sorry to hear that you were experiencing difficulty applying for an account. We would like to assure you that we have forwarded your feedback to the relevant department.
Kind regards,
Customer Engagement Team
UBL UK
A little problem entering DOB but…
A little problem entering DOB but seeing past reviews it did not take me by surprise and I was able to work around it
1 listopada 2024
Odpowiedź od UBL UK
Dear Robert,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
I’m very pleased with my UBL ISA
I’m very pleased with my UBL ISA. Opening it was 90% straightforward but (of course) I had a few questions about process. While these were answered promptly I had a sense the responses were somewhat perfunctory (as in “close it quick and move on”). I don’t mind this but it tends to form a transactional relationship rather than the “valued customer” feeling.
22 września 2024
Odpowiedź od UBL UK
Dear Lulu,
Thank you for leaving us a 4 star review! We would like to assure you that we have taken your feedback on board regarding our customer service as we are always looking for ways to improve.
Kind regards,
Customer Engagement Team
UBL UK
I found the website Neolithic
I found the website Neolithic! I note there are 2 apps that can be downloaded so maybe I chose the wrong one!
30 listopada 2024
Odpowiedź od UBL UK
Dear Alibongo,
Thank you for taking the time to review us on Trustpilot. We would like to assure you that we have taken your feedback on board to help us improve our digital banking services.
Kind regards,
Customer Engagement Team
UBL UK
Easy and no hassle
Easy and no hassle.
Used customer service once and found them very helpful and knowledgeable.
App could do with more refinement
6 listopada 2024
Odpowiedź od UBL UK
Dear Anthony,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
UBL Account Opening Experience
Opening a UBL cash isa was more difficult than it should be after several attempts & discussions with UBL I decided to try my laptop rather than my iPad and this worked!
So on balance had I used my laptop from the off, it would have been simple enough, however, at no point did UBl state that there were issues using an iPad!
30 października 2024
Odpowiedź od UBL UK
Dear Stuart,
We are sorry to hear that you were experiencing issues when applying for an account through our Digital Banking Platform. We would like to assure you that your feedback is important to us and we have raised your feedback to the relevant department as UBL UK are continuously looking for ways to develop.
Regards,
Customer Engagement Team
UBL UK
Very patient and understanding staff…
Very patient and understanding staff when we were all dealing with another bank.
11 listopada 2024
Odpowiedź od UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
A good,easy to use website
A good,easy to use website,and a very competitive interest rate on they're products.
29 listopada 2024
Odpowiedź od UBL UK
Dear Mason,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Happy Customer
UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old fool like me and any difficulties I encountered were if no own making. I am still in my early days with UBL but am pleased to call myself a happy customer.
6 listopada 2024
Odpowiedź od UBL UK
Dear Andrew,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
I highly recommend UBL Bank.
Very smooth and effective from account opening,transfer to completion.
14 października 2024
Odpowiedź od UBL UK
Dear Kiyarash,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Relatively easy to transfer in money…
Relatively easy to transfer in money from other ISA’s.
The app makes it easy to keep track of your money
25 listopada 2024
Odpowiedź od UBL UK
Dear Derek,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Easy to open
I felt opening my 1 year Fixed Rate Cash ISA was very straightforward and the interest rate being offered was extremely competitive competitive
26 września 2024
Odpowiedź od UBL UK
Dear Martin,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Very straightforward
Very straightforward, good communication as / when needed. Only invested as yet not transferred out of the account
15 listopada 2024
Odpowiedź od UBL UK
Dear Alison,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Very easy from start to finish
Very easy from start to finish .
Also , i had to contact UBL using a phone and i
did get through to a representative without much
of a wait time - VERY IMPORTANT INDEED !
21 października 2024
Odpowiedź od UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
The transfer of ISA
The transfer of my ISA went very smooth and all by the date given when opening account, monthly interest payments chosen which start in December, looking forward to that
5 listopada 2024
Odpowiedź od UBL UK
Dear Clinton,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.