I cannot recommend UFL
I ordered and paid for a bouquet of white peonies on the UFL website at 10:32 AM with express delivery scheduled before 12:00 PM.
Around 11:00 AM, I received a message asking whether I was going to pay for the bouquet. This was surprising, as the payment had already been completed. Since they apparently could not see the payment in their system, I had to send a screenshot as proof.
Only after they confirmed the payment did they inform me that the white peonies I had ordered were actually unavailable. Instead, they started offering pink peonies as a substitute.
This is not the 2010s anymore. Synchronizing product availability between a website and a CRM system is a basic requirement, especially for a large company like UFL. As an SEO specialist working in e-commerce, I know that some companies deliberately keep out-of-stock products listed on their websites to attract customers and then try to sell them something else.
What made the situation even worse was that while I was communicating with their support team, the same white peony bouquet was still available for purchase on the website. I was even able to place the order again. Only after about 30 minutes of conversation did the manager remove that specific bouquet from the site, while other white peony products remained listed, continuing to mislead potential customers.
As a result, I never received the flowers I needed for an important congratulatory occasion. I still have not figured out how to handle the situation.
Based on my experience, I cannot recommend UFL. If you are looking for a reliable flower delivery service, I suggest choosing a different company.