The only way to get a refund for the completely wrong order sent to me was to raise a dispute with my bank, after nearly three months I've finally got my money back. I'd avoid this company, I don't be... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Loved the trousers so much I've ordered a second pair :-) the material quality is great and I especially love the waistband, it's extremely flattering and sets the product apart from cheaper versions.... Zobacz więcej
My first purchase, the red and black striped trousers, needed slight alteration to fit my ample bottom. The quality was excellent. My second purchase, reversible trousers, were absolutely wonde... Zobacz więcej
I love all the cotton clothing I've purchased from this company. Great quality and genourous with sizing so my body doesn't feel restricted. I took a dress back packing and it looked good throughout a... Zobacz więcej
Informacje dotyczące firmy
- Sklep odzieżowy
- Sklep z odzieżą dla niemowląt
- Sklep z odzieżą dziecięcą
- Producent odzieży
- Sklep z artykułami ekologicznymi
- Sklep z odzieżą damską
Napisane przez firmę
Turtle Dove London is a multi award-winning clothing brand creating timeless, versatile pieces designed for women, children and babies. Our collection includes organic cotton dungarees, jumpsuits, dresses, trousers, sweatshirts, joggers and rompers – all thoughtfully designed for comfort, simplicity and ease. Every style is made to move with you and fit naturally into everyday life. We create contemporary classics made to last beyond one season, designed to mix, match and be loved for years to come. Each piece is crafted from 100% GOTS Certified Organic Cotton and carefully chosen fabrics that feel good to wear and stand the test of time. Our focus is on quality, softness and effortless wearability – clothes that look as good as they feel. All our garments are made in ethically approved factories that share our values of fairness, respect and care. We work closely with trusted partners to ensure each piece is made responsibly from start to finish. Discover our complete collection of women’s and children’s organic clothing, from everyday essentials to versatile wardrobe staples. Whether it’s a pair of relaxed organic dungarees, a go-anywhere jumpsuit, or easy pieces for kids to play and explore in, Turtle Dove London designs with real life in mind – timeless style, everyday comfort, and effortless wear. Enjoy worldwide delivery, UK next day delivery, and hassle-free returns – plus 15% off your first order when you join our community.
Dane kontaktowe
Zjednoczone Królestwo
- customerservice@turtledovelondon.com
- www.turtledovelondon.com
3,7
Średnia
204 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Inni użytkownicy przeglądali również
I really wanted to live the dungarees
I really wanted to live the dungarees. I got a great price in the sale and order 4 pairs. A number of seams split on the first wear but I patched them, they lost their shape very easily and looked shabby. Over time the holes the straps go through have split and now I only happily wear 2 pairs. Sorry, could be so much better x
5 lutego 2026
Opinia niezależna
Great quality clothes
Great quality clothes - the fabric feels nice and it's well made. I'd already bouggt ine in black and then the blue one went in sale and its so useful and comfortable so I bought it too.
4 grudnia 2025
Odpowiedź od Turtledove London
So glad you're happy with your purchase and thankyou for taking the time to leave us a review. We hope to see you shopping with us again soon! Please reach out if there's anything we can help you with.
Disappointing – inconsistent products and awful customer service
Extremely disappointed with Turtle Dove London. The quality varies dramatically even when ordering what appears to be the same product. I ordered two sweatshirts from the same product link, with the same product name, just in different colours. One was acceptable (mainly because it was in the sale - these are expensive items) while the other was poorly made, in a completely different fabric, with an awful finish.
The sizing is also unreliable — one sweatshirt was around 8cm smaller, so you cannot trust the sizing. Despite the item being a different fabric, different size, different finish, I was still expected to pay to return the shoddily finished sweatshirt.
Customer service was dreadful. The customer service manager was unprofessional, she didn’t even use a greeting, no “dear” or even a simple “hello” - just my first name with abrupt, dismissive responses and no basic courtesy and no attempt to meet in the middle or resolve. I was made to feel as though I was at fault for expecting two identically named, identically listed products to be the same.
Inconsistent quality, misleading listings, and unhelpful customer service. I wouldn’t recommend this company.
UPDATE: As requested, I have tried to reach out to resolve but this was unsuccessful. I truly hope the company rethink how they list products moving forward to ensure this doesn’t happen to someone else.
23 grudnia 2025
Odpowiedź od Turtledove London
Hi Cheryl,
We’re really sorry to read this and to hear how disappointed you feel.
You’re right to expect consistency when ordering the same product in different colours, and we’re genuinely sorry that wasn’t your experience. Differences in fabric, finish and sizing shouldn’t have happened in the way you describe, and we understand why that felt misleading and frustrating.
We’re also sorry for how our communication came across. That’s particularly upsetting to read, as courtesy and care are really important to us, and we apologise if our tone felt abrupt or dismissive — that’s not how we want anyone to feel when getting in touch.
We appreciate you raising these points and will be feeding them back to our production and customer care teams and looking at the products specifically in your order.
If you’re open to it, please email us at customerservice@turtledovelondon.com as I personally would like to see if we can help rectify this for you,
Thank you for taking the time to leave such detailed feedback — we’re sorry we fell short on this occasion.
Great customer service and great…
Great customer service and great clothing. I ordered two Alice jumpsuits on Black Friday but when I got the dispatch email I realised I’d ordered the wrong size in one colour!!! Luckily, they do exchanges so my correct size is currently winging its way to me in time for Christmas. I only returned the incorrect size last Friday so I’m pleased they’ve turned it around so quickly before Xmas.
4 grudnia 2025
Odpowiedź od Turtledove London
Hi Emma, Thanks for sharing this — we’re really glad we could get the exchange sorted quickly and in time for Christmas. Hope you love the Alice jumpsuit when it arrives!
Turtledove clothes
Fantastic quality clothes, great service and reasonable prices. I would recommend to family and friends.
4 grudnia 2025
Odpowiedź od Turtledove London
Hi Petra, What a lovely review, thankyou! So glad you would recommend us aswell that means so much. Hope to see you shopping with us again soon!
Odpowiedź od Turtledove London
Thanks Kayleigh for taking the time to leave us a review. So happy you loved your order, hope you will shop with us again soon
Odpowiedź od Turtledove London
Thanks for taking the time to leave us a review. We're so glad you love your trousers!
Matching sweatshirt & sweatpants
I own several TDL pieces. But recently my purchases had to be returned. Sizing is off, always bought a 3 & they were a generous fit. But now labelled a L, trousers are too tight & tops are short & wide! Quality of material isn’t as good, also finish is poor on hems. Then there’s the return postage!
Please return to how you where TDL
2 grudnia 2025
THIEVES
I returned the maternity jumpsuit due to it being absolutely huge, as many others have said the sizing is completely ridiculous. I got a small and the straps would fall down and the front would hang down below my bust. BUT they are denying ever receiving my return even with proof of purchase and the date and time and amount of money taken by the local post office for the return. The person I have spoken to over email has been cold, rude and unhelpful. Quite possibly the WORST customer service I’ve ever received. As far as I’m concerned they are thieves as I’ve been told I won’t be getting the jumpsuit refunded as they can’t locate it. So they are keeping the jumpsuit and my money. Disgusting all round
15 grudnia 2025
Opinia niezależna
Odpowiedź od Turtledove London
Hi Sam,
We’re really sorry to read this and can understand how upsetting and frustrating this situation must feel — especially when you’ve taken the time to return an item and have proof that it was sent back.
We want to be very clear that we would never intentionally keep both an item and a customer’s money. When returns can’t be immediately located, it’s genuinely distressing for both sides, and we’re sorry this hasn’t been handled in a way that felt supportive or reassuring.
We’re also sorry if our communication came across as cold or unhelpful — that’s not acceptable, and it’s not how we want anyone to feel when getting in touch with us.
If you’re willing, please email us again at customerservice@turtledovelondon.com. I personally would like the opportunity to resolve this properly for you.
Thank you for raising this — we’re sorry for the upset caused.
I’ve made a couple of purchases from…
I’ve made a couple of purchases from here the latest being a lovely plaid dress. It’s comfy and well made. Love it
24 listopada 2025
Odpowiedź od Turtledove London
Thanks Sarah, we love seeing customers returning and still loving our brand! Thanks for taking the time to leave us a review
Quality looks good
I bought these barrel legged trousers for my daughter-in-law so cannot comment on the fit as they are for Christmas but can say they appear to be very good quality. Packaging could have been a little better though.
27 listopada 2025
Odpowiedź od Turtledove London
Thank you for your feedback — Hope your daughter in law loved the trousers!
We also appreciate the note about the packaging. We keep this minimal and plastic-free as part of our planet-friendly approach, but it’s always helpful to hear how it’s received and we’ll take this on board.
Thanks again for taking the time to share.
Good quality clothes with a lovely feel…
Good quality clothes with a lovely feel not packaged in plastic. Brilliant
4 grudnia 2025
Odpowiedź od Turtledove London
Thank you so much for taking the time to leave this — we’re really glad you’re happy with your pieces and noticed the plastic-free packaging too. It means a lot to us.
Odpowiedź od Turtledove London
Thanks for taking the time to leave us a review and so glad you had a great experience
Ordered size 2 trousers
Ordered size 2 trousers , was sent size 1 with a "2" label.. sent back and told they would send the right size out. only to be told over a week later the "2" was now sold out. Very disappointed, first time ordering and won't be ordering again.
25 listopada 2025
Odpowiedź od Turtledove London
Hi Dexter, We’re really sorry about this — we completely understand why you’d feel disappointed, especially with it being your first order.
Being sent the wrong size and then finding the correct one had sold out isn’t right, and we’re sorry for the frustration it caused. If you’re happy to, please message us at customerservice@turtledovelondon.com as we'd hate to loose you and hope there's something we might be able to offer to apologise, Thanks
Don't shop here
Such a muddle, don't shop with them. Quality of products is not that great, sizing is all over the place, they denied receiving an item I returned and stopped replying to my emails when I asked for my refund.
10 października 2025
Opinia niezależna
Odpowiedź od Turtledove London
We’re really sorry to hear this and understand how frustrating that must have been — especially when you’re waiting on a refund. That’s not the experience we want anyone to have, and we’re genuinely sorry it felt like things were left unresolved.
We take concerns around quality, sizing and returns seriously, so it’s upsetting to read that we missed the mark here. We also apologise if communication dropped off — that’s something we want to put right.
If you’re happy to, please email us at customerservice@turtledovelondon.com with your order number and return details. We’ll look into this personally and do our best to resolve it as quickly as possible.
Thank you for sharing your experience, i hope we can put this right
Good customer service
25 listopada 2025
Odpowiedź od Turtledove London
Thanks for taking the time to leave us a review Gwyneth, we really appreciate it!
Every item of clothing I have ordered…
Every item of clothing I have ordered has been not only unique but excellent quality .
24 listopada 2025
Odpowiedź od Turtledove London
Thanks so much for leaving us a lovely review, we're so happy you love our products and quality as much as we do! Please come back and shop with us again soon!
Matilda dress no longer for larger sizes
Oh Ive had a negative experience and only posting to warn other people who may order the larger size expecting it to be the same as the matilda dress size 3. I ordered a L in the black dress and was v disappointed that it was no where near as roomy as my previous 3 matilda dresses. I contacted customer services who then wanted photos of the measurements and was then advised that it had been mis labelled and should have been a M. This process took them nearly 2 weeks to confirm they were sending me out a M when I was asking for a L. Another round of emails and then finally received replacement dress. Unfortunately it is exactly the same as the original dress so would appear that they no longer cater for 18+ size even tho it states its for 20-22. The dress is more like a 16. You would have thought they could use their own stock to see the drastic reduction in sizing and checked to see measurements of the replacement dress they sent me. Sorry for waffle but get v disappointed in fashion brands fat shaming in this day and age.
27 października 2025
Odpowiedź od Turtledove London
Hi Sarah, Thank you for taking the time to share your experience. We completely understand how disappointing it must have been to receive a dress that didn’t match the fit you expected — especially after loving your previous Matilda dresses!
We want to reassure you that we are reviewing our sizing across the collection, and your feedback has been really valuable in that process. Following comments from customers who felt certain styles were coming up too big, we did make adjustments and removed some fabric from newer runs. We recognise that this change hasn’t been communicated clearly enough, and we’re working on improving how we share fit updates so customers can choose the right size with confidence.
We also apologise for the confusion during your conversations with our team.
We appreciate you raising this — we’re listening, and we’re committed to offering inclusive sizing and designs that feel comfortable for everyone! If there’s anything further we can do to put this right, please do reach out to us directly so we can help.
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