Prompt delivery but the Lachesis, a Helios product, was not in the box as shown, it was loose, the top had come off and some pillules were loose, so tainted/spoilt, makes me suspect it is not new, so... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
I was happy to find the products from my Australian naturopath here and have been eagerly awaiting receipt of the goods ever since. Stay away from this supplier. He doesn't reply to emails or social m... Zobacz więcej
Reakcja na opinię
So glad I found this company, have now ordered several times and never had a problem. They have products that can be difficult to source and at a good price compared to elsewhere. Staff are alway... Zobacz więcej
Received my second order- no idea what any of the previous negative reviews are about...? Very strange. Don't be put off by them. Much better customer service here than any other health-related webs... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The team at Turmeric and Honey are your local, national and international health experts offering a comprehensive range of natural, complementary and homeopathic products. We’re committed to providing first class service and friendly knowledgeable advice in order to bring you natural health and happiness. We offer phone and email consultations for our customers to and we’re always happy to answer any questions they may have. We pride ourselves on stocking only the very best quality and hard to find products. We hope you enjoy shopping with us!
Dane kontaktowe
Doughty Street 1, WC1N 2PH, London, Zjednoczone Królestwo
- 08009506002
- shop@turmericandhoney.com
- www.turmericandhoney.co.uk
3,2
Średnia
259 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 14% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolute shambles!
You charge my credit card on 15 Nov 2024 as website stated items in stock. Then you message to say items are in fact out of stock. I replied asking to cancel the order and refund, as I had sourced elsewhere.
Numerous emails and phone messages later and I am STILL waiting for my refund. This is appalling! Zero customer service. What on earth is going on?
15 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this for you. We’ve sent a request for more information regarding your order so we can investigate and resolve this as quickly as possible.
We look forward to your response.
Ghosted by Customer services.
Ghosted by Customer services.
I ordered some Optimal Prenatal MF supplements, but managed to order the wrong kind, so emailed Turmeric and Honey to request a refund 3 days after ordering. I got absolutely no reply from them 2 weeks on.
I have since sent several emails, and tried calling multiple times, leaving a voicemail, and have got no reply whatsoever. I don't understand what is going on, but I suspect I will receive a reply to this review with the empty promise of being contacted, but will hear nothing from them.
If you are reading this Honey and Turmeric, please contact me so that I can return the supplements and get my refund for over £100.
10 grudnia 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this for you. We’ve sent a request for more information regarding your order so we can investigate and resolve this as quickly as possible.
We look forward to your response.
Terrible
Terrible. Placed an order, waited nearly 3 weeks, emailed to check when the order would be arriving and had no response. Received an email from the post office saying they had an outstanding fee to be paid of £7, on delivery I found out it was the order from Turmeric & Honey that should have had free delivery as the order was over £50. Awful service and absolutely zero customer service.
10 grudnia 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this for you. We’ve sent a request for more information regarding your order so we can investigate and resolve this as quickly as possible.
We look forward to your response.
ordered some supplements and they never came
ordered some supplements and they charged me for it, only for nothing to arrive. I checked my emails and they said they are out of stock but i still havent received a refund weeks later and the item still says in stock on their website. They have also not replied to my email asking for updates on the refund. Time wasters and feel like I have been scammed
Order Ref: TH18475
21 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Dear Salah,
We hope this message finds you well.
We would like to inform you that the refund for your order (Ref: TH18475) was processed on December 8, 2024. Please check your payment method or bank statement for confirmation of the refund.
If you have any questions or require further assistance, feel free to reach out to us. We’re here to support you and ensure a smooth resolution.
Thank you for your patience and understanding.
Item was stolen and no response
Edit: I have realised what this company does now after discussing the issue with them. They stall and stall and then say its been too long so its too late, even though I have been waiting on a reply for a month. So thats £55 down the drain. Whoever is reading this I would not take the risk with ordering from this company. They have shown extremely poor communication, item missing due to being sent late (in three parts) and then stolen. Its just not worth it....
...........................................
My one order came in three parts which in itself is inconvenient. The last part was delivered a long time after I ordered it - it was left in a recycling box outside my property by Royal Mail and appears to have been stolen. No response or assistance from this company about this. So £50 down the drain.. I would not be happy to use this company again at this time.
18 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Dear Jenny,
I'm truly sorry to hear about the issues you've experienced with your recent order and the subsequent lack of response from our team. We understand how frustrating this situation must be for you, and we sincerely apologize for the inconvenience and disappointment it has caused.
To investigate this matter thoroughly and assist you further, we kindly ask that you provide us with your order number or the email address associated with your purchase. This will help us locate your order details and work towards a suitable solution promptly.
Please reach out to our customer support team directly at shop@turmericandhoney.com or 0800 002 9506 and we’ll do everything we can to resolve this for you.
Thank you for bringing this to our attention. We value your business and hope to have the opportunity to make things right.
Kind regards,
The Turmeric and Honey Support Team
Terrible customer service
Terrible customer service. I was told that the order I placed was permanently out of stock and would not be stocked long term. I was told two weeks ago that I would get a refund. I have emailed twice now asking when my refund will be completed and have still not received a reply or my money back .
14 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Thank you for bringing this to our attention. We deeply apologize for the inconvenience and frustration this has caused you. This is not the experience we aim to provide, and we’re committed to resolving this issue for you as quickly as possible.
We have escalated your refund request to ensure it is processed as a priority. You should receive a confirmation shortly. If you don’t hear from us within 24 hours, please don’t hesitate to contact us directly at shop@turmericandhoney.com so we can ensure this is resolved without further delay.
Your feedback is valuable, and we’ll be reviewing our processes to ensure such delays are avoided in the future. Thank you for your patience and understanding.
Sincerely, T&H
ONLY PART OF THE ORDER IS RECEIVED. COMPANY CANNOT BE CONTACTED.
I ordered more than 2 weeks ago, only a very small part of the order came. No tracking code received for the rest of the order and the company cannot be reached (no answer to email, chat, or contact form, and cannot be called). Edited: Another part of the order that were not delivered in the first batch has arrived after about 3 weeks. But there are still some products that have not arrived until now (more than 2 months), and the company cannot be reached. AVOID THE COMPANY!
27 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Thank you for sharing your feedback, and we sincerely apologize for the delays and communication challenges you’ve experienced with your order. We understand how frustrating this must be, and we truly regret that your shopping experience did not meet your expectations.
We’re glad to hear that your products have finally arrived at customs, and we will look into the issues with tracking and our customer service responsiveness to ensure this doesn’t happen again.
If there’s anything else we can do to resolve this matter for you or if you have any further concerns, please don’t hesitate to reach out.
We appreciate your patience and understanding.
Kind regards,
The Turmeric and Honey Team
Incredibly bad customer experience with…
Incredibly bad customer experience with this company!
I received an order confirmation and haven't heard anything for about 1 1/2 weeks. Then I receive an email saying that the waiting time is over and I can expect my package anytime soon. There is no tracking number or company name in the email saying who is delivering the package. It's been 5 days now and I still haven't received my package .The company hasn't responded to any of my emails. So lousy!
25 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Thank you for sharing your feedback, and we sincerely apologize for the delays and communication challenges you’ve experienced with your order. We understand how frustrating this must be, and we truly regret that your shopping experience did not meet your expectations.
We’re glad to hear that your products have finally arrived at customs. To assist you further and investigate the issues with tracking and customer service, could you please provide your order number? This will help us resolve the matter as quickly as possible.
If there’s anything else we can do to resolve this matter or if you have any further concerns, please don’t hesitate to reach out.
We appreciate your patience and understanding.
Kind regards,
The Turmeric and Honey Team
I will give them the Benefit of the…
I will give them the Benefit of the doubt as I only ordered of them Wednesday but I haven’t heard anything since I ordered and the price was over 70 Euro so I don’t here anything in the next few days I will be demanding a refund
20 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Thank you for your patience, and we truly appreciate you giving us the benefit of the doubt. We understand your concerns, especially with the value of your order, and we apologize for the lack of communication since your purchase.
Please rest assured, we are looking into your order and will update you on its status as soon as possible. If you do not receive an update in the next few days, we will be happy to assist with a resolution, including processing a refund if necessary.
Thank you again for your understanding.
Kind regards,
The Turmeric and Honey Team
Epic fail
What an absolute shambles of a shopping experience. I was looking for several items which were time sensitive, and Google served up this company. Their website indicated the items were in stock and if I ordered before mid afternoon they would be with me in good time. I made an account, added the items to my basket and then tried to pay. Every time I hit the pay now button it brought me to a ‘404 Page not found.’ I continued to try intermittently over several hours, but no luck. Then I tried calling the helpline number which is on the website, but it is out of service. Finally I used Google to track down the store in West London and called that, but it rang out, with no answer phone. Finally on trying again later on somebody finally answered and when I explained the issue with the website they said it would require a manager and someone would call me back. I asked them to make sure it was today as the items were time sensitive, which they said they would do. Needless to say it’s past 10.30 at night and I haven’t heard a peep from them. A failure on almost every front possible.
21 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent shopping experience. We understand how important it is to receive your time-sensitive items on time, and we deeply regret that we fell short in meeting your expectations.
We are truly sorry for the technical issues you encountered on our website, the lack of communication, and the delays in resolving the situation. This is not the standard of service we aim to provide, and we understand your disappointment.
We will look into the issues you've raised and take immediate steps to prevent such occurrences in the future. Please feel free to reach out to us if you have any further concerns or if there's anything we can do to assist you with your order at this time.
Once again, we apologize for the inconvenience and appreciate your feedback.
Kind regards,
The Turmeric and Honey Team
Took my money but not send any goods
I was happy to find the products from my Australian naturopath here and have been eagerly awaiting receipt of the goods ever since. Stay away from this supplier. He doesn't reply to emails or social media, let alone send you the goods as promised and has already collected a not inconsiderable amount by credit card. I will now take legal action.
14 listopada 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
We are truly sorry to hear about the difficulties you’ve experienced with your order. This is certainly not the level of service we aim to provide, and we fully understand your frustration, especially regarding the delay in receiving your products and the lack of communication.
Please know that we are taking your concerns very seriously, and we want to resolve this issue as quickly as possible. Could you kindly provide your order number so we can look into this matter immediately and ensure that your goods are shipped or a refund is processed without further delay?
We sincerely apologize for the inconvenience and the distress this situation has caused. We are committed to resolving this and will ensure better communication moving forward.
Kind regards,
The Turmeric and Honey Team
I fell for Turmeric & Honey’s delayed refund trap. Here’s how to get your money back!
Like many others, I experienced Turmeric & Honey’s 'delayed refund' tactics—holding onto small amounts of money, hoping customers won’t bother chasing refunds. Well, no amount is too small for me!
After more than a month of emailing back and forth, and believing T&Hs empty promises, I used Chargeback under the Consumer Rights Act 2015 to get my refund. If you’re dealing with the same issue, here’s a quick guide to get your money back fast (only if your claim is legitimate):
Know Your Consumer Rights:
1. Cooling-off period:
You have 14 days to notify the merchant (in writing) if you want to return an item.
After notifying, you have another 14 days to send it back.
The merchant must refund you within 14 days of receiving the goods.
You don’t need to give a reason for the return.
2. Didn’t get the goods or agreed replacement?
You can cancel and ask for your money back if:
The item isn’t delivered within 30 days of purchase.
You didn’t receive it by an agreed date (e.g., for an event).
It wasn’t delivered after a second-chance delivery.
How to get your refund fast:
Don’t keep waiting, hoping they’ll refund you if they’ve gone past the above time limits; they won’t.
Chargeback (Consumer Rights Act 2015):
Chargeback is part of Visa, Mastercard, and Amex’s rules (not a legal right but widely supported). It works for any amount paid by debit, credit, or charge card.
You can usually file a claim through your card issuer’s app or website—just select the transaction and follow the instructions.
Most issuers allow 120 days to file a chargeback.
Important: Keep evidence of your refund request (emails, letters, etc.) and proof of return if applicable.
Section 75 of the Consumer Credit Act:
This applies to purchases over £100 and up to £30,000, but it’s generally for more complex cases.
Don’t let small amounts slip through the cracks—take action!
28 października 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
We are truly sorry to hear about your experience and the frustration you've encountered regarding your refund. We understand how upsetting it can be when there are delays, and we sincerely regret that our communication and handling of your request did not meet your expectations.
Please rest assured, this is not the service we aim to provide, and we are actively reviewing our processes to prevent such issues from occurring in the future. We appreciate your patience in trying to resolve this, and we are committed to improving our refund procedures.
If there is anything further we can do to assist with your refund or if you have any outstanding concerns, please don’t hesitate to reach out. We value your feedback and take it seriously.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Kind regards,
The Turmeric and Honey Team
Placed a high value order
Placed a high value order, didn't receive a shipping confirmation or any replies from customer service when I followed up for a status. Finally the order was delivered via Evri, who left the parcel in the road outside my house in the rain, contents ruined. Wouldn't bother again!
7 października 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
We are truly sorry to hear about the issues you’ve encountered with your order, and we sincerely apologize for the frustration this has caused. We understand how disappointing it is not to receive the level of service you expected, especially with a high-value order.
It’s also concerning to hear about the delivery experience and the condition in which your parcel arrived. This is certainly not the standard we strive to provide, and we will address this matter with both our courier service and customer service team to ensure this doesn’t happen again.
Please could you provide us with your order number and any further details so we can investigate this issue and assist you with a resolution?
We greatly appreciate your feedback, and we’re committed to resolving this as quickly as possible. Thank you for your patience and understanding.
Kind regards,
The Turmeric and Honey Team
Vitamin D3
On 4th of October I ordered two health supplements which arrived very quickly.
On opening Pure Encapsulation’s D3 drops, which would take at least three months to consume, I noticed that the expiry date was November 2024!
I contacted Turmeric & Honey expressing my disappointment but no comment was forthcoming.
However on Saturday 12th October I received a second bottle with a 2026 expiry date.
4 października 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the short expiry date on your initial bottle of Pure Encapsulation’s D3 drops. We understand your disappointment, especially when purchasing a product that should last longer.
We are glad to hear that a replacement bottle was sent to you with the correct expiry date, and we regret any delay in responding to your initial concerns. This is not the level of service we strive for, and we will review our processes to ensure better communication moving forward.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.
Kind regards,
The Turmeric and Honey Team
Perfect customer service
A five star review and I didn't even receive the product that I bought!!
The parcel was delivered to the wrong address, through no fault of Tumeric and Honey (Royal Post.. Are you listening?)
But the manner in which they dealt with the problem, found out what went wrong and then refunded my money, showed to me that this is a company that takes everything they do seriously. I will be ordering from them again in the future.
2 września 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Hello Paul! It's feedback like yours that motivates us to keep improving and providing the best service possible. We're here to help you on your health journey!🙏✨
Happy to find all the best supplements…
Happy to find all the best supplements recommended by overseas doctors on this website. A life saver.
29 sierpnia 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Hello Josephine! Thank you so much for your positive review! We're thrilled to hear that our website has been helpful in connecting you with top-notch supplements recommended by experts. If you have any more questions or need further assistance, feel free to reach out. We're here to help you on your health journey!
Good products that other companies don’t have
I have been ordering histamine supplements from this company for a while and they are very good and always deliver on time. They sell things other companies will take ages to deliver. Plus one day I needed a specific product but didn’t have time to order on line so I drove to their shop in west london. It took me an hour to get there. They didn’t have what I needed in the shop but the owner said he had some in his warehouse and would personally deliver it to me in north London that same evening before my flight the next day, and he did and I was very grateful what a lovely gesture! Thank you very much! I would give them a five star but they didn’t answer the shop phone when I called to check if they had the product in their shop.
31 lipca 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Hello Ana ! Thank you so much for your detailed review and for your continued support! We're thrilled to hear that our products and timely deliveries have been meeting your expectations, and we're glad we could go the extra mile with the warehouse delivery to North London before your flight. It's feedback like yours that motivates us to keep improving. We're sorry you weren't able to reach us by phone at the shop that day—this is definitely something we will work on. We truly appreciate your honesty and the five-star consideration. Thank you again!
Odpowiedź od Turmeric and Honey
Thank you for your feedback.
They cannot deliver what I ordered and…
They cannot deliver what I ordered and keep promising a refund which never arrives. I would recommend people stay away from this vendor. I will now start legal action to recover the payment I made
5 sierpnia 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Hello Salvatore, we can confirm that the refund was processed on 15/08/24. If you haven’t seen it reflected in your account yet, it may be due to your bank's processing time.
Poor communication and packaging
Ordered two items. One came, with no note to say the other was coming separately. I emailed asking about this and received no reply until 6 days later, after receiving the second item, which just said 'it appears to have been delivered now'. No acknowledgement of the confusing way this had been handled, or the long wait for a response.
Also disappointed that one of the items did not have a cool pack with it - the probiotics die in the heat and the item was in transit during a heatwave. Every other supplier I've ordered that product from has packaged it with a cool pack because of this. I mentioned this in my email asking about the missing item. That part of my message was ignored.
A shame as the prices are quite affordable compared with others, but since my probiotics may well be dead from the heat, and since I've received such poor customer service, I won't be using them again.
30 lipca 2024
Opinia niezależna
Odpowiedź od Turmeric and Honey
Hello miss Maia,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with both the communication and the packaging of your order. We understand how frustrating it must have been to receive delayed responses, and we regret that the handling of your delivery was not communicated more clearly. Regarding the packaging of the probiotics, we appreciate your input. Your concerns about the cool pack during the heatwave are valid, and we will certainly review our packaging processes to ensure the quality of temperature-sensitive items moving forward. We truly value your business and regret that this experience did not meet your expectations. Should you give us another opportunity, we are committed to improving and providing the level of service you deserve. Thank you again for bringing this to our attention.
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