tulu.io Recenzje 6

Odpowiedź od tulu.io

19 maj 2026

Hi there,
Thanks for the note — we want to clear something up, because what you've described isn't how TULU works.
We do not charge users for canceling a free trial. The trial converts to a paid subscription automatically only if it isn't canceled in the app before it ends, which is standard for free-trial offers and is disclosed at sign-up. If you cancel inside the app, the trial stops immediately and zero charges are applied to your payment method.
Since you mentioned you didn't add a card, there's also nothing on file we could charge — so we'd love to understand what gave you that impression. If you're open to it, drop us a line at support@tulu.io and we'll happily walk you through the cancellation flow or look into anything specific on your end.
— The TULU Team

Odpowiedź od tulu.io

19 maj 2026

Hi Mariana,
Thanks for taking the time to share this — we want to address it directly because it doesn't reflect how TULU operates.
Our team always knows what a charge is for. Every transaction in TULU is tied to a specific service, item, or subscription, and the price is shown in the app before you confirm the rental or purchase. There's no scenario where a charge appears without a corresponding record on our side.
We also looked into your case, and we don't have an account registered under the name Mariana Matheus. That makes it hard for us to investigate what happened in the chat you mentioned. If you'd like us to take a proper look, please email support@tulu.io with the email address or phone number tied to the account, and we'll pull the full history and walk you through every charge.
We'd genuinely like to resolve this for you.
— The TULU Team

Odpowiedź od tulu.io

19 maj 2026

Hi Paul,
Thanks so much for the kind words — it means a lot to the whole team. We'll pass this along to our support crew, who'll be thrilled to hear it. Enjoy using TULU!
— The TULU Team

Odpowiedź od tulu.io

19 maj 2026

Hi Jeff,
Thanks for the detailed write-up — and we're sorry the experience landed this far from where it should have.
A bit of context that may help: TULU isn't a public vending machine. It's a resident amenity — the machines are placed inside buildings as a service for the people who live there, which is why the model is built around a membership rather than a pay-per-item transaction. For residents, that membership unlocks the full set of TULU services in their building (rentals, household goods, etc.) and the math works out. For a visitor grabbing a single item, it's genuinely the wrong fit, and we understand how that came as a surprise — especially with the annual plan defaulting on you.
We'd also like to close out the remaining balance you're still out of pocket on. Please email support@tulu.io and reference this review — we'll process the rest of the refund, no further proof required.
— The TULU Team

Odpowiedź od tulu.io

19 maj 2026

Hi Saverio,
Thank you for taking the time to lay this out so clearly — we hear you.
You're right on the core point: if the wallet displays credit prominently above the payment method, a user should reasonably expect it to be applied at checkout. Whether the credit was technically expired or not, the experience you described — credit visible right up until the moment of purchase, then quietly zeroing out after the charge — isn't the level of transparency we want, and that's a fair piece of product feedback we'll be taking seriously.
We're also sorry the support response felt dismissive. A specific, well-articulated issue like yours deserved a specific reply, and we'll be reviewing how that conversation was handled.
We'd like a second chance to make this right. If you email support@tulu.io and reference this review, we'll take another look at the charge and the credit personally — with full context this time.
— The TULU Team

Odpowiedź od tulu.io

Zaktualizowano 24 cze 2025

Hi Michele,
Thanks for sharing your experience. We're sorry the printer didn't work when you needed it most - that's really frustrating.
When you reached out, we refunded your printing charges right away and escalated the technical issue. We also added a $10 credit to your TULU wallet as a gesture of goodwill.
Your subscription was purchased just before the issue occurred. As outlined during sign-up, TULU subscriptions are non-refundable once activated - this helps us keep our membership model sustainable for everyone.
We know this doesn't change your experience, but we're constantly working to improve our service reliability. Your feedback helps us do better.
Want to give us another try? We'd love to offer you a 3-month free membership and reinstate your $10 credit. Just reach out at support@tulu.io or through in-app chat.
Thanks for using TULU!

The TULU Team