I’ve got to say how much this knee sleeve (brace) has helped me manage my knee pain. I have been told by the orthopedic surgeon I need to get a knee replacement surgery next. I have bought a number of... Zobacz więcej
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The back supports are fabulous . I feel really supported and it enables me to walk distances I haven’t done for ages. Just took delivery of 4th one. Gone for strapless in summer or straps can run but... Zobacz więcej
They respond immediately, my order was replace asap from large to customized medium size. The fitting is great and help my knee recovery , atleast I believed that but after 1 month the knee sleeve don... Zobacz więcej
Remarkably poor customer experience from beginning to end. Rip-off merchants basically. Company claim on their website to have premises in the UK from which they can guarantee delivery in 4-7 days. Re... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We Relieve is a health and wellness store specializing in knee patches, knee sleeves, ankle braces, and massagers. Our products are designed to provide pain relief, support, and improved mobility for our customers. We prioritize quality and durability, ensuring that our offerings meet high standards for effectiveness and comfort. Customer satisfaction is paramount, and we offer free size replacements to ensure a proper fit. Our team of experts provides personalized advice to help customers make informed decisions about their health and wellness needs.
Dane kontaktowe
565 Sherbourne Street, M4X 1W7, Toronto, Kanada
- 3026653569
- support@trywerelieve.com
- www.trywerelieve.com
3,7
Średnia
428 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
AVOID AT ALL COST!!!
Placed order 2months ago, still not received. Be fobbed off saying a replacement has been sent out,but nothing arrived! Stay away!
25 września 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about the long delay and the repeated frustration this has caused. This is not the experience we want for our customers, and we sincerely apologize. We’ve requested additional information from you so we can investigate your order and resolve this quickly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can prioritize your case.
Poor return policy
Ordered a product which was not as described even after I asked the question before purchase. I’m very disappointed with the returns policy as I have to pay the postage to the USA!! Which makes it non viable to pursue a return, and they stipulate that they may not accept it for refund once it reaches them!! Not the “easy return” policy they put on their website. I had no idea this product was from the USA or I would not have purchased. London office very misleading.
9 września 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re sorry to hear about your disappointment and understand how frustrating this must have been. We aim to provide clear information about our products and returns, and we regret that your experience did not reflect this. We’ve escalated your feedback to our team to review our policies and improve transparency. Please contact us at support@trywerelieve.com
or call +1 302 665 3569 so we can look into your order details and try to make this right
If I could give 0 stars I would
If I could give 0 stars I would. Ordered for my dad and got notification it was delivered however it was NOT and I have been emailing and calling with no response. The phone rings then I get a generic message saying they can’t take my call. I did get a text from the phone # that I have been calling only to still not have them respond. SCAM COMPANY DO NOT ORDER FROM THEM!!!!
8 września 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience. We are available 24/7 by email and phone, but due to a high volume of queries, your call may have been missed — that was our mistake, and we sincerely apologize. Customer satisfaction is our top priority, and we want to make this right for you. We’ve already requested additional information from you so we can look into your order and resolve it as quickly as possible. You can always reach us at support@trywerelieve.com or +1 302 665 3569.
Refund received as size didn’t fit
Ordered a WeRelieve™ Compression Knee Brace for my mother but unfortunately it didn’t fit but after communication with Rohan, the company sent her a refund.
5 września 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry for the inconvenience with the sizing and shipment. We aim to provide accurate sizing and quality products, and we apologize that this didn’t meet your expectations. We’ve requested additional information so we can review your order and find the best solution. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll make sure this is resolved promptly
Poor design and late delivery
Poor design and late delivery. Honestly it's such a poor design and quality. Stay away
30 sierpnia 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience. We strive to provide high-quality products and timely delivery, and we apologize that this did not meet your expectations. We’ve requested additional information so we can review your order and address the issue promptly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can make this right.
Don't deal with this company
Don't deal with this company. False advertising. No customer service.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience. We strive to provide accurate product information and responsive customer service, and we apologize that we fell short. We’ve requested additional information so we can review your order and resolve the issue. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll make sure this is addressed promptly.
Whatever you ordered
Whatever you ordered, it’s coming on a slow boat from China. It Will take a very long time, much longer than they quoted. And if it doesn’t meet your standard, you’ll have to pay more than the cost of it, to send it back on another slow boat to China.
20 sierpnia 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about the delays and frustration with shipping. We strive to provide accurate delivery estimates and a smooth return process, and we apologize for any inconvenience caused. We’ve requested additional information so we can review your order and assist you promptly. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll make sure this is addressed as quickly as possible.
As I ordered the wrong size were leave…
As I ordered the wrong size were leave resolved the issue promptly too which I am absolutely delighted will order items again
20 lipca 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re so glad we could promptly resolve the sizing issue and that you’re happy with our service. It’s wonderful to hear you’ll be ordering from us again. We truly appreciate you sharing your experience!
The we relieve shoes I ordered are the…
The we relieve shoes I ordered are the most uncomfortable shoes I have ever tried on. It felt like I was walking on hard cardboard with no cushion or support.
11 sierpnia 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience with the shoes. We aim to provide comfortable, supportive footwear, and we apologize that this did not meet your expectations. We’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll make sure this is addressed promptly.
Don't buy these knee guards they are…
Don't buy these knee guards they are useless.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear that the knee sleeve did not meet your expectations. We strive to provide effective and supportive products, and we apologize for any inconvenience. We’ve requested additional information so we can review your order and find a solution. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll make sure this is resolved promptly.
I ordered compression gloves to help…
I ordered compression gloves to help with pain I have in my hands. When the order arrived it wasn't the product I had ordered. The compression gloves finally arrived but were huge. Not at all a womans small. I had my son wear one on a hand that needed support and he broke out in hives with extreme swelling. These products don't appear to be safe for consumers. I would shop elsewhere. Also company claims to be Canadian but it appears that the products shipped directly from China.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience and the issues with sizing and reactions. Customer safety and satisfaction are our top priorities, and we sincerely apologize for the inconvenience caused. We’ve requested additional information so we can review your order and address the situation promptly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to make this right.
I received my item
I received my item, which unfortunately didn't fit me very well, but WE RELIEVE, offered to replace free of charge with another one , which fits perfectly ... they were excellent , ! Thank you !
30 czerwca 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re delighted to hear that your replacement item fits perfectly and that our team could assist you promptly. It’s wonderful to know you’re happy with our service. We truly appreciate you sharing your experience!
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience with sizing and the return process. We understand your frustration and sincerely apologize for any inconvenience caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to make this right.
Delaney belt
I ordered a belt for back support
The belt was a copy , the material very poor and very expensive for a copy
When I ordered the belt was referred as Delaney belt , no it was a copy
Very bad to deal with customer service it cost me 50% of the original cost to return the copy belt and I have to wait 20 day to get a refund
What a joke
Do not deal with this organisation
Angie
9 lipca 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience with the back support belt and the difficulties you faced with your return. We sincerely apologize for any inconvenience caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll do our best to resolve this promptly.
I order sandal from this site
I order sandal from this site, and there are not orthopedic at all. Cheap sandal and if you want a refund you have to paid to send your product back Even if they have falls publicity. The adress to send back your product is a private House not a Company.
1 lipca 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience with the sandals and the return process. We sincerely apologize for any inconvenience caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll work to make this right.
Happy with the fit.
9 lipca 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re glad to hear the fit is just right! We truly appreciate you taking the time to share your experience
Sent me defective product twice
Sent me defective product. Twice they said they would send me a new one. That was 6/14. It is now 7/8. Horrendous customer service. "Rohan" doesn't seem to know the first thing about customer service or how to get me a replacement.
*On 7/26 and I recieved a replacement and IT was also DEFECTIVE (sewn incorrectly) and I just threw it away and gave up the $35 because the company is a joke.
10 czerwca 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We sincerely apologize for the delay and inconvenience you experienced with your replacement. We understand how frustrating this must have been and appreciate your patience. Customer satisfaction is our top priority, and we’re glad the replacement has finally reached you. Please contact us at support@trywerelieve.com
or +1 302 665 3569 if there’s anything further we can assist with.
Do not trust these people
Do not trust these people! Received a product called Knee booster, paid $94 for 2 x pieces, such poor, appalling quality, does not do what it is advertised to do, a total scam. Asked for a refund, but they won't provide a return label, and will not refund shipping cost. I had to drop pursuing the matter as didnt want to waste another cent in vain. I should have checked the Trustpilot reviews before buying. So sick of such fraudsters selling shoddy products online!
5 lipca 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience with the Knee Booster and the issues you faced with returns. We sincerely apologize for any frustration caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your order and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll do our best to resolve this promptly.
I ordered a product almost 2 months ago…
I ordered a product almost 2 months ago and never received it (despite the 4-7 day shipping terms). After contacting the seller they told me "it will be there this week" for 3 weeks in a row and wouldn't refund me. Then they told me they would send another, which never happened. I finally had to go through my credit card to reverse the charges because they've been unresponsive and unhelpful.
9 maja 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about the delays and difficulties you experienced with your order. We sincerely apologize for the frustration this caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your case and ensure better service in the future. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can assist further
This company is completely useless.
This company is completely useless.
DO NOT USE THEM
No communication from them.
Shoddy product delivered weeks after many unanswered emails.
We told them to cancel the order which they ignored. We have asked for a refund which they have ignored
Eventually an email from them with the most ridiculous, garbled excuses. Obviously the standard nonsense they send to everyone
I could go on and on.
Please seriously consider whether you want to take the risk with this rubbish company.
2 czerwca 2025
Opinia niezależna
Odpowiedź od trywerelieve.com
We’re very sorry to hear about your experience and the difficulties you faced with your order and communication. We sincerely apologize for any frustration caused. Customer satisfaction is our top priority, and we’ve requested additional information so we can review your case and assist you directly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 so we can work to make this right.
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