True Religion Brand Jeans Recenzje 

I placed an order without logging in. The system automatically picked up my old residence and I didn’t see an address box so I assumed it was my current. The reason I assumed was because I had placed previous orders and they were all updated. However, that’s not what happened. Upon completion, I immediately noticed the old address and contacted them to change it. I was told they would send my request to the warehouse. I went to my email and saw the automated confirmation and the old address and decided to reach out again, this time through text. There was not one number that was working properly, first red flag. The second red flag was when through text someone was rude and unapologetic about changing it. He or she then went on to say it’s only out of curtesy we change it, second red flag. So I asked for a refund, she then tells me we don’t cancel or refund and for me to just dispute it with my bank, third red flag. Yes, and that would mean after it finishes pending. The order would be well on its way. …but I could just let them deal with the loss product. I mean if you have poor customer service why can’t I be a horrible customer at this point?
I have never spoken to a more lazier customer service and company that refuses to be more helpful to customers than what suits their needs. I don’t shop here for myself, only my son, but he’s going to have to find a different brand.

truly horrendous customer service and jean quality. My jeans ripped 3 times within 5 months of casual wear. when i contacted them they offered no help and just ignored what i was saying. I will NEVER buy from them again and will tell everyone I meet to do the same. SHOCKING

This company should be audited on customer service and return method. The company takes two moths plus to return any amount. Mind you one shipping label is provided one time and when they receive items they confirm nothing was yet received. There is no phone communication and the text and email chat is a joke. As long as they reply once your issue resolved or not resolved is still marked as resolved. I would not reccomend family, friends. It's really the worst company I've purchased anything from and had to return. I still don't have a refund since December of 2023.

Very bad service At customer service they are no help at all and they don’t care what you have to say

They sell good clothing don’t get me wrong. but their customer service is horrendously bad… i mean seriously… from a company that is just amazing with their clothing and is popular with the young people like myself and other at my school, y’all really don’t seem to have a liking to help people. I mean seriously there’s even smaller businesses with EVEN LESSER people working together that have better customer service. and 10 dollars shipping..? STANDARD??? insane. doesn’t even get here in a week. most of the time it comes in about 2-3… and yet again, there are other smaller businesses and companies who can ship it and deliver it to you in less than a week or just one week. truly crazy. i expected a lot more from this company to be honest. please work on that. i really don’t want pity or a response. just fix it for the love of everything and everyone.

Same issue as others on here very disappointing,
There was a defect on the product and the jeans ripped, I took picture and sent them to CS with no joy, was no understanding from support at all eventually was offered 15%discount voucher which I rejected as the item I bout was over £250 and lasted just few months with no sympathy from TRUE RELIGION.
I only wore them about 5/6 times. For £250 you can get better clothing and with this CS will never buy from them again.

I have ordered jeans from True Religion UK website. Or at least it appeared to be, though when I received the order confirmation, suddenly prices were in US $, not in UK £. The goods arrived but did not fit, so I have been requesting instructions for a return. In the UK by law the seller is obliged to accept and refund returns. Having emailed customer services, I keep receiving unhelpful responses merely referring me to the website policy and stating that the enquiry is closed, repeatedly. I can only assume that the emails are handled by an algorithm rather than a real person. In the past, I had ordered from True Religion many times and returned some orders, no problem. It seems that their policies have changed, their international deliveries have changed, and their customer service has collapsed. I like their product, but I can now see why some reviews consider the company a scam, because that's how it feels, especially for a high-end product. Really weird and super disappointing about a company that a few years ago seemed to have high reputation. I will now be pursuing this via customer trade protection authorities.

Unable to cancel orders immediately
Unable to talk to an agent over the phone.
Noticed immediately after I submitted the order that the address was incorrect, no option for cancel or request a cancel. Reached out via email and text and agent was unable to assist. Called FedEx and they informed me they can help but needed to hear from the sender, informed the agent and they continued to say no and ended the chat abruptly and rude! Will never purchase from them again and will continue to spread word of this bad experience.

Horrible customer service and company. Don't bother shopping at True Religion some of their clothes don't fit properly and you will not receive any help from customer service.

Don’t bother. Tried to return online order to an outlet (no free returns) per their return policy which states that you can return an online order to an outlet. Sales associate says the system is down lol.

Poor quality T-shirt. Collar ripped/stretched on first wear, despite being cautious when taking off due to concerns over fragility of the item.

Nice design but pointless of it's now unfit to wear

Good selection of clothing, however there is no customer service nor seemless market place for their products.

I would give a 0 if I could. Bad customer service. My order was cancelled and they did not offer another option. They should have a system that takes the item off when sold. Very disappointed and not sure I will order again!!!

I bought a brand new t-shirt from this brand wore it once. Hand washed it in warm water with normal detergent. And all the dye has come out the t-shirt. I read the label and it doe's say 'Machine wash cold' I have never had to do this before and why would anyone want to wash t-shirts in cold water. Any way absolute crap. I will never purchase from them again. Rubbish quality.

Their customer service is the worst I've ever encountered !!!! Very rude only can communicate via text and will disconnect from you with ease leaving your problem unsolved!! My package was delivered to the wrong address and they claimed they would update it days in advance and never did they told me to contact courier but made it where you can't change via courier only true religion had the authority to do that and they didn't. Very nasty company has a private twitter lol that's so strange and seems like a big red flag!!

How can a company who is supposed to be high end not have easily accessible customer service??! This is just ridiculous. You have three options, call a number that leads to nowhere, chat with a bot that understands nothing except simple issues (I guess), or leave an email that is never answered. I’m going to stop dealing with companies who can’t invest in decent customer service. That’s a sign that they have no concern for customer service and are only interested in profits. Ridiculous!

The dye in the jeans will destroy your laundry. If you’re silly you want to buy these. I am so angry they destroyed all my clothes more than once. Look at the dryer sheet after the third wash.

This is the worst customer service I have ever received from any company before, let alone a bit company who should have it sorted by now.
The attitude was appalling. They did not answer any of my questions, they just tried to palm it off every time I replied. Being very rude and condescending. My top started falling apart from the first time I wore it, I have worn it about 4 times now and it is just unusable now as it has holes all over it where the material is too thin. Considering this is a quality issue, they kept replying with the same thing. Never acknowledging their quality issue. Absolutely awful and because I’ve got no guarantee how long any of their products will last, I will never be buying anything again from this disgusting company.

Un tanto decepcionada, creí que la calidad de los boxers iba a ser estupenda pero no fue así. Los jean son excelentes pero ya tengo duda sobre otros productos. Tuve algunos problemas con mi envío y fue muy dificil que me ayudaran.

I liked my True Religion jeans I purchased at a Marshalls discount store, so I thought I'd order more off the True Religion website. Ordering was easy enough, and I always check to see what the return policy is. They had a link to where you could do this from your account once you set on up on a computer etc, and you could access the invoices there to see your purchases too. I decided I wanted to return 2 of the items and when I went online to access my account it says the email (the original one I used to set up my account and order the items) wasn't found! So I thought I'd call customer service. YOU CANT CALL CUSTOMER SERVICE as there is NO PHONE CONTACT for them! I had to TEXT customer service as that was the only option since their online chat wasn't working either. After getting an agent and requesting help, he sent to my phone a return label to print out. I explained I had no way to print it out from my phone, as I had no access to a printer or a computer that had a printer and he explained this was a problem I had to figure out since this is the only way I could do it. I am not that comfortable doing things on my 'smart' phone anyways but I did find help with a friend that had a computer to access y phone via blue tooth to get my label. Once again, another company that makes it easy to order, but leaves you hanging in the customer service department. I have yet to get my refund for my return items so I'll be writing an update soon I hope. I wont be ordering from them again. It took 20 minutes to do this via text BTW and there are no retail stores anywhere near me.