Trinitylane Recenzje 

Seamless, professional, courteous, efficient and helpful and never judgmental. Excellent communications throughout.

Submitted claim for excess protection. Money in bank same day.

So easy to claim. So pleased I took out this excess cover. It saved me money on my premium to increase the excess and the worst happens so the excess repayment was very welcome.

From the first conversation following submission of a claim staff were very helpful and understanding.
The claim was paid within the quoted schedule.
Thank you.

To start with, I was surprised that I had to raise a separate claim to recover my excess and that this wasn't just automatically triggered along with the main claim. Feels like another money grabbing setup from an insurance company to me. Then they wouldn't accept my proof of payment for the excess. Again, why couldn't they see from the main claim that I had paid it?

It's a good job the repairing garage were great and after several attempts got me a proof of payment that the pedantic insurance company would accept.

A frustrating process that should have been automatically triggered without my involvement.

From start to finish they were very helpful and explained everything so it was very easy to understand. Was a very professional service

prompt and efficient - easy to communicate with and settled sum due quickly

Trinity lane was great in process my claim and many thanks to claim department in there communication and help very helpful

Good communication. The real person I spoke to was courteous and efficient. The claim was paid out promptly.

RECOMMENDED

Really helpful

My claim was dealt with very quickly and repairers chosen by this company did an excellent job. The company even reminded me of a major benefit in my policy which I had forgotten about

This insurance feels like a con. I recently had my motorhome stolen and when I looked my watch had been stolen with it. I then find out personal possessions doesn’t actually mean possessions I own it just means sunglasses, phones and hobby/camping equipment. This is not made clear on purchasing which is a real let down when you actually need it the most.

So thank you for making a horrific incident much worse for us.

First class service fast payment good communication

First class service fast polite helpful five star

It was the amount of different companies I had to contact and chase after the accident and the length of time everything took.

Very fast service. So easy. So glad I paid the premium!

Might I suggest you self assess and read the file yourselves. Overall I’m happy as I was paid in full the agreed value policy but it wasn’t really an easy journey. Now maybe some of that was me not fully trusting the process but a simple example is numerous phone calls to TL and NFU to get an email through. It took 2 weeks to resolve etc.

Well i have took an insurance out for my campervan through this underwriter this is on condition I fit a nano tracker which will be supplied free of charge and sent to my address. The problem is you are not insured for theft untill the tracker is fitted, I'm still waiting for the nano tracker to arrive. So basically if my van gets stolen I've lost £45000. I still can't get my head around this lots of sleepless nights a head waiting for the tracker to arrive. As the saying goes your insured till you make a claim.

I don’t wish to go into detail. The company knows what I thought of their service but they told me they had done nothing wrong so I doubt my comments would be acted upon. I will just say I was very disappointed.