Toys R Us UK Recenzje 

You can see why toys r us are in trouble. Compared to their competitors they are so out dated and tired looking. Most things on the website are unavailable. The biggest problem are the staff. I went to toys r us Tamworth yesterday there was a big queue at customer collection with no one serving yet two staff members sitting bored at the tills which are 1 metre away.
No initiative, lack direction, no management and all look very scruffy. This made the experience visiting the store frustrating.

Hasnt delivered all my items and the item that did arrive turned without all the pieces. Paid for special delivery on top of that. Not handled well at all. Will never order from them again.p

WARNING ⚠ So bad, toysrus don't even sell their own exclusives! You have this only available in store rubbish but then they don't have it! Namely power rangers legacy collection items, wave 4 already out in the states btw, we can't buy it if you don't get it in stock. I've emailed toysrus with 2 previous complaints about other stores and lack of stock all the time, and no this was not around Xmas so NO EXCUSE! They don't bother to acknowledge or reply and I had a points card but when I went to redeem them was told there was nothing on the card. Seriously your customers give so you many chances and you can't get it right, it's frustrating how bad toysrus is. I remember one in Swansea being OK when I was 10 but not been in a decent one in the past 23 years. I went into the Exeter store and was told "Sorry we don't have any power rangers legacy items as we are moving all that stock to our new store" I think it was Gloucester they said but tell me this... Why are you removing stock from under the feet of of your loyal existing customers? Monumental mess up and unprofessional approach to a business. Seriously toysrus sort it out or lose all your customers through being absolutely rubbish.

I was shopping at toys r us in festival park on Monday and had very good customer service! The employee called Ryan was especially helpful and managed to get us everything we needed and put it all through the till for us. When it's Christmas time is very helpful to get service like that thank you very much Ryan.

Paid extra for next day delivery, but nothing arrived. Tried to contact toys r us, no phone number, tried to contact courier dpd and get automated answer service
What happened to customer care, as DPD and Toys r us seem to have forgotton.

It's shame on you!!!
We ordered 3 kids presents at the same time and only two arrived at the day, by separate deliveries, which was damaged and seems like you were jumping on them??
Bad experience
Still waiting for the next one to come..
Don't know what to expect...

I ordered three items for Christmas.
The first item arrived yesterday. The second item is due sometime by Tuesday and no information about the third item yet.
Seriously, how hard can it be?! Put it all in one box and send it with the same courier! I'm now having to wait in three times to make sure my kids get their presents... one star for delivery organisation. The second star is because unlike competitors they've actually got some stuff in stock...

I love toys r us, it’s the best toy shop in my opinion & I’m gutted my local branch is closing in the new year. I went into the store last week & the staff were friendly & helpful & I was able to locate the items I required quickly. I can’t comment on their online service as I haven’t used it as yet, but it looks like I’ll have to next Christmas sadly which is a shame as I like to see an item in the flesh sometimes before I purchase it.

Spent ages sorting presents ordered on line because store by me had none,
Did it all come to pay hit the submit and No think happened
So I tried again
No think
So I tried a different card No think
So if given up
Over 100 pounds worth

I ordered few items online. I recieved two items in few days but the rest of the order was delayed which happens so I contacted customer service. They managed to send out one more item in days but still not all what I ordered not other email when I’m gonna receive rest of my order so I had to contact them again. I got treated like I’m stupid in last email because I was training to find out where stuff I paid for is!
Avoid at all cost.

This is a review for toys r us direct, had to call the customer support line as money incorrectly withdrawn from bank account due to their error. Was promised callbacks which never happened, asked to speak to a manager and was never transferred through and was treated like garbage by numerous members of staff. Disgusting behaviour, reported to trading standards and will never use again! Avoid at all costs.

This is a review for the Babies R Us staff. Every time we go in to make a major purchase, the staff have been brilliant. When buying an expensive car seat, they took plenty of time with us and didn't push us to the more expensive item. Great staff at Babies R Us at both Nottingham and Derby.

Useless staff took 30 mins to blow up a balloon. Not worth going back to the new Reading store.

I bought lego assembly on line due to the black Friday promotions it came with. Surprise surprise none of them turned up. i phoned customer services and they said that the Christmas tree and 5 min figures were not in stock and we could not have them. I pointed out I could have gone with John Lewis and others for £30 less but they have refused to compensate me for this.

Terrible customer service. i will never buy from them again.

Bad experience on Reading store.They even did not kept the promise offer :free four pack of mini figurines worth 14.99 when you spend over 55 saying that it was how long stock will afford it.😁

I have a son who is autistic and has very little Interest in things which makes him very gatefull for anything. However he saw the hot wheels ultimate garage and he was so happy and exited by it! of course it's very expensive However with the black Friday deal it was half price. I wasnt aware as we were at a family occasion so I went to my local which unfortunately had none left. A lady called Debbie helped me... I hadn't mentioned anything about my son and yet she still went out of her way! She checked click and collect orders and someone hadn't collected theirs on the time given she was so good and spent a while looking too!this really has made his Christmas there was another blonde lady at the till as well who finishes at 5 today sorry I don't know your name the customer service was absolutely excellent you have made a very happy little boy for Christmas thanks again so much!it was so busy and you went out of your wayand it wasn't an issue for you very rare to find someone who is in that frame of mind these days you deserve an appraisal!

Very poor customer service after sending wrong toy compared to what was ordered and didn't even acknowledge their mistake properly or offer a solution to the question I asked, now I have unwanted toy and nearest store is a long way away. No response from customer service beyond if I have changed my mind I can return it ( at my expense?!) very unreasonable since I chose and paid for a very different toy.

Spent weeks getting my order cancelled, guess I'll do my Christmas shopping elsewhere.

Template replies from apparently robotic customer service. Conflicting replies when they do reply. So far they have kept my money, haven't delivered my order and refuse to cancel it and refund me. Will NEVER buy from them again.

Today I bought from Toys R Us some presents for my son’s birthday, one of which was an office stamp. At the till I noticed that the stamp was faulty. The customer assistant asked me to go into the store and look for a stamp that is working, to replace the faulty one. I did that and found another product, but at the till I checked it and it had the same problem as the first one. The same customer assistant from the till didn’t wait for me to check the product and closed the receipt. After checking the product, at the till, I asked for a refund. The customer assistant directed me to the customer service to receive the refund. At the customer service desk they asked for my personal details (name, address, phone number) in order to give me a refund, which I didn’t agree to give because I paid with a card, so I refused. I asked to speak with a manager to sort out the problem, but the manager was rude and the reply was that “this is our private policy, you’re not allowed to see it and if you don’t give us the details, we will not refund you”. I find it unprofessional and even illegal to be asked for my personal details for a refund, considering that the payment was made 2 minutes before with a card. I am really disappointed of the offered services of Toys R Us Southampton and I will not be shopping there again. I’ll redirect my Christmas shopping for my children somewhere else and I will not be recommending this shop to anyone again. You lost a customer, and even more.