From online order, delivery and self installation, Tough Decking were superb. I had my order in 2025 and I’m just doing a review now. The quality is excellent, we built a covered pergola in the g... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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This is the second time we have used Tough Decking. All of the team in Paignton are superb, always a warm welcome, expert advice and high degree of professionalism, guiding us through an excellent cho... Zobacz więcej
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After receiving order and seeing first hand the great quality of the decking boards we decided to make our deck larger so ordered another pack. It is going to look fab when husband has got it finished... Zobacz więcej
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Thank you so much to Graham and the team at Tough Decking. Couldn’t be more happy with my new Champagne Oak deck area, and these guys were so helpful throughout. Amazing service and would re... Zobacz więcej
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Informacje dotyczące firmy
O Tough Decking Composite Decking
Napisane przez firmę
Tough Decking — Premium Composite Decking That Lasts
Beautiful, Hard-Wearing Decking With Zero Compromise
Tough Decking offers a wide range of composite (WPC) deck boards with options for hidden fixing clips.
We are also home to the unique step nosing board — engineered to look great year after year without the fading, rotting or warping you get from cheap softwood.
Our products are low-maintenance, naturally water-resistant, and designed with an anti-slip finish for safer outdoor living whatever the weather.
Why Homeowners and Installers Choose Tough Decking
- Durability you can rely on: composite boards that resist rot, splitting and fading.
- Safer underfoot: anti-slip surfaces give confidence for families, pets and busy outdoor spaces.
- Stylish, consistent finish: contemporary colour options and a premium look without the upkeep of hardwood.
- Complete system: decking boards plus matching composite accessories for a tidy, professional finish.
- Nationwide delivery: all products held in stock with fast delivery across the UK so your project can start sooner.
Buy Online — Simple, Fast, and Dependable
Skip the headaches of ongoing maintenance and endless refinishing.
Purchase Tough Decking online and enjoy a long-lasting, attractive deck that stays looking like new with minimal effort.
Whether you're a DIYer, landscaper or professional installer, our friendly team at Tough Decking is ready to assist with your decking project.
Nationwide delivery across the UK — fast, tracked shipping available.
Tough Decking — Composite Decking Delivered Fast
In Stock & Delivered Nationwide
All Tough Decking products are held in stock and shipped quickly across the UK — usually delivered within just 3 working days.
Why Choose Tough Decking?
- Fast delivery: get your decking in as little as 3 working days.
- Always in stock: no long waits or back orders — order today, we dispatch right away.
- Premium quality: composite decking that will never fade, rot, or warp.
- Complete system: boards, step nosing, and accessories all ready to ship.
Order online with confidence — Tough Decking has the UK’s fastest turnaround on composite decking, with every product ready to leave our warehouse when you need it.
If you are local, please visit us at Unit 8 Trojan Industrial Estate, Paignton, Devon, TQ4 7EP
Dane kontaktowe
Unit 8 Trojan Industrial Estate,, TQ2 7NY, Paignton, Zjednoczone Królestwo
- 01803 313211
- sales@toughdecking.co.uk
- www.toughdecking.co.uk
4,9
Doskonała
249 recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The Decking products are brilliant no issues with them ! Only thing I wasn’t happy was the time for delivery and should have been because of the cost .
Good product but delivery time not as good .
7 czerwca 2024
Odpowiedź od Tough Decking Composite Decking
Good Morning Ron,
Thank you for your order and for taking the time to write this positive yet constructive review.
We always aim to get products to our customers as quickly as we can.
Looking at tracking i can see it was shipped the day after the order was placed, but then a problem in the network caused a delay. Delivery should have been done on 4/6/24, but was not delivered till the 6/6/24.
I sincerely hope this did not inconvenience you too much and hope the quality of the product, makes us for this delay.
If you need any help or assistance in the future, please feel free to contact myself directly.
Kind Regards
Mike
Tough Decking
amazing service and even better product
ordered a few bits to finish off a large deck and Graham could not have been more helpful. knowledgeable and helpful with advice and assistance on all aspects of the build. best service i have received in a long time and the product is far better quality than anything else i have used.
13 czerwca 2024
Opinia niezależna
Odpowiedź od Tough Decking Composite Decking
Good Morning Simon,
Was my pleasure to help with your decking project and hope the darker edges and nosing helps at home.
Any further help, you know where I am and thank you for taking the time to write this review.
Kind Regards
Graham
Tough Decking
What a fantastic service
What a fantastic service. Two of the items were damaged in transit. Even though it was a very small order the issue was resolved in one day and replacement sent out immediately with an apology. If you need to buy composite decking, this is the only company to use, after sales service is the best I have ever known
29 maja 2024
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Neil,
Thank you for your order and really appreciate you taking the time to review our service.
Due to nature of the product we supply, we know that damages can occur whilst in transit.
We do try our absolute best to protect all the products, whether palletised or sent with a courier, but rely heavily on care being taken.
We appreciate that damages or delays can inconvenience customers greatly, so will always do our best to resolve problems as quickly as we possibly can.
Glad we could rectify this problem quickly for you and sincerely appreciate your understanding and feedback on the service from us.
Thank you from us all at Tough Decking.
Kind Regards
Graham
Tough Decking
Good price
Good price and the quality of the product is decent. HOWEVER the delivery operation that they have in place is absolutely awful. My first order took 3 attempts before i received what i paid for. The first attempt they weren't to blame as the courier truck broke down and they had to reschedule delivery, the second attempt they sent the wrong colour to what i actually ordered. The third attempt they got right. I also ordered some trimmings for the decking on a separate order, which only 1/3 of my order has been delivered. The rest is on some other delivery truck waiting to be dispatched (what's the point in that, why not send everything together). When you call up to find out what's going on, they always say we will call you back to let you know what's happening but that's the last you hear from them. Just from my own personal experience using Tough Decking, i don't think i will be recommending them to anyone else, purely on the basis of their Delivery process. They themselves are very quick with getting the product out and sorting out any issues, but the aftercare and delivery process is terrible.
6 czerwca 2024
Opinia niezależna
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Nick,
Thank you for all your orders and in honesty, i would probably feel the same, given the problems you have had.
Our company and dedicated staff have faith in the products we supply and in the service provided to our customers.
In truth, we have let you down on the service side. One thing i am surprised in your comments is the failure to call you back. Keeping customers in the loop and getting on to couriers when there is a problem, is usually one of our strengths.
With many of our colleagues being from a trade background, we understand the importance of a delivery ETA and letting customers know as soon as possible of any delays or issues.
With so many orders going out at this time, this could have been a cause for the delay in getting back to you and potentially a factor on the picking of your order on the 2nd attempt. As a goodwill i can also see we did send over £100 worth of edgings/trims to make up for this error, but appreciate this may have been overlooked due to your experiences.
I can only sincerely apologise for all the inconvenience. We will endeavor to be better in the future.
Please let me know if i can be of further assistance and thank you for choosing Tough Decking. Hopefully, the quality of the product, eventually will mask the failures with your delivery.
Kind Regards
Graham
Tough Decking
Excellent service
Excellent service, delivers on time and the guys in the office were knowledgeable and helpful
3 czerwca 2024
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Greg,
Thank you for your order and feedback, it is greatly appreciated by us all at Tough Decking.
If you have any questions or queries in the future, please don't hesitate in contacting our team again.
Kind Regards
Mike
Tough Decking
Great price
Great price. Quality seems same to more expensive shops like wickes and b&q. Terrible delivery process. After you pay 145£ for delivery they send a courier that has no means to offload a pallet and no right or will to offload by hand, so my wife had to ask a neighbour to help her, imagine getting a parcel and having to get into the van to get it yourself. For 145£ delivery should be better, but overall good product and quick delivery.
29 maja 2024
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Tudor,
Thank you for your order and for your positive yet constructive feedback.
Due to high volumes being shipped out and because of your location, a 3rd party hauler was used for your delivery.
We do our best to inform customers of the nature of how the decking will be delivered on worst case scenarios, in our delivery terms.
These would need to be marked as read before checking out online. Hope you can appreciate, this is not a small package that is being delivered by a next day courier, this is a sizable, heavy load being delivered.
We also should be explaining this to you, when our team call you to confirm a delivery date. If this what not done, then i am truly sorry for this.
Let me assure you and future customers, not all deliveries are made this way.
Unfortunately, on this occasion, you may have had an unhelpful driver that is not employed by Tough Decking, yet should of still provided a professional service.
Please accept my sincere apologies for any inconvenience and hopefully the quality of the product and speed of receiving the decking makes up for the experience on the delivery.
We will try and be better next time and appreciate you taking the time to write this fair review of your experience.
Kind Regards
Beth
Tough Decking
Odpowiedź od Tough Decking Composite Decking
Good Morning Carole,
Thank you for your orders and glad we could assist you.
Appreciate you taking the time to review our service.
If we can be of further assistance in the future, please don't hesitate in contacting the team.
Kind Regards
Rob
Tough Decking
Great company
Great company - really helpful service when you call with questions- highly recommend
2 maja 2024
Odpowiedź od Tough Decking Composite Decking
Hi Abby,
Thank you for your feedback, it is greatly appreciated and glad i could help you this morning.
If you need any further advice on the clips or joist positioning, we are hear to help you.
Kind Regards
Mike
Tough Decking
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Lee,
Thank you for your order and for taking the time to review our service.
If you have any questions or require assistance in the future, please don't hesitate in contacting the Tough Deck team.
Kind Regards
Rob
Tough Decking
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Henry,
Thank you for your order and great to hear you are getting on well with the decking.
Appreciate you taking the time to write this review.
Any questions or queries, please don't hesitate in contacting us again.
Kind Regards
Graham Milne
Tough Decking
Use these guys!!!
Just have to say massive thanks to Andy & the team at Tough Decking & particularly the legend that is Graham. We have installed several large challenging decked areas & the decking itself looks amazing & is built to last but what sets this company apart is the customer service. Graham goes far beyond what one would expect from any company (& as a surgeon I really do have high expectations of what constitutes top performance & he smashes it!) His personal input, advice & professionalism to make sure it is all going to work is just incredible & reflects the ethos of the company. His commitment to ensuring their excellent product is right for you makes this company stand out a mile. I really cannot recommend them enough. In a competitive market you need a 'Graham' to take you to the top & if thinking of decking these guys really are the best. They don’t really do marketing probably because punters like me are very happy to do it for them! Thank you so much. If I could give 6 stars I really would.
4 maja 2024
Opinia niezależna
Odpowiedź od Tough Decking Composite Decking
Hi James,
It was my pleasure and so happy we could help and your really nice feedback is greatly appreciated.
It was lovely to meet you and your family and really glad we could assist you with your decking.
Spread the word please James around town and look forward to seeing your decking pictures once completed.
Thanks again and take care.
Kind Regards
Graham
Tough Decking
Good quality products and service
Easy process from start to finish. Awesome product, service exceptional and delivery of product prompt, efficient and superb value for money. Would definitely recommend and costing for delivery reasonable.
15 kwietnia 2024
Opinia niezależna
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Joanne,
Thank you for your order and great to read you are happy with the decking and service you have received from Tough Decking.
Your feedback is very important to us and glad we could assist you on this project.
Kind Regards
Mike
Tough Decking
Amazing Product & 1st Class Service
I don’t usually write reviews but feel I have to for this wonderful company.
From the moment I contacted their sales team they were so helpful and knowledgable. They even took the time to speak to my installer regarding joist positioning and best way to lay the decking.
With the help of the Tough Deck team (special mention to Graham) my decking looks amazing and I could not be happier.
Thank you so much. If I could give 10 stars I would.
5 kwietnia 2024
Opinia niezależna
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Tanesha,
Thank you so much for your positive review of our service and on the decking.
It was a pleasure dealing with you and your installer and glad you are happy with the end result.
Your decking truly does look amazing in your photos and glad he took my advice on the staggered joint and picture frame border.
If you need or assistance in the future, please don't hesitate in contacting myself or the team at Tough Deck.
Kind Regards
Graham
Tough Decking
First impressions of composite decking.
Many thanks - I found this composite decking very easy to install and nice to work with. I have had wood decking in the past bit it never lasted so I’m hopefully swapping over to composite decking it will last a lot longer. I’ll let you know in a few years I guess. Anyway great service, great price and would definitely recommend.
10 kwietnia 2024
Opinia niezależna
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Andrew,
Thank you for your order and for taking the time to review our composite decking and the service you have received.
With myself also being a convert from wood to WPC, i can assure you that you won't be disappointed. With our boards uniquely being full body composite and uncapped, your decking will look as good as new with minimal maintenance required, from personal experience i can assure you of that!!
Thank you again.
Kind Regards
Graham
Tough Decking
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Bipin,
Thank you for your order and for taking the time to review our service, which is much appreciated.
Hope you have a great weekend and please don't hesitate in contacting us if you need any further assistance.
Kind Regards
Rob
Tough Decking
Product arrived chipped and damaged
Product arrived chipped and damaged. Refused delivery in this basis.
3 kwietnia 2024
Odpowiedź od Tough Decking Composite Decking
Hi Simon,
Thank you for your recent order and sincere apologies for how the decking was received.
As mentioned to you over the phone and by email this morning, it looks as thou a forklift has drove hard into one side or hit into another object whilst in transit, causing damage on one row of the boards on the pallet.
You have done the right thing by refusing the delivery and is understandable given the damage to the boards.
The courier has really let us down on this occasion and appreciate your disappointment and that this may have compromised your plans for the family party coming up.
The good news is we have re-booked a duplicate order to be delivered this Saturday (13/4/24) as requested on a AM service.
Hopefully we can also help you with the specialist X clips that I have heavily discounted as a goodwill gesture, in attempt to soften the inconvenience already caused to you.
Kind Regards
Graham
Tough Decking
Fabulous customer service and delivery…
Fabulous customer service and delivery was well informed and very quick
2 kwietnia 2024
Odpowiedź od Tough Decking Composite Decking
Good Morning Susan,
Thank you for your order and positive feedback on the service and delivery of the decking.
If you have any questions or queries in the future, please don't hesitate in contacting the team.
Kind Regards
Graham
Tough Decking
Spoke to Mike
Spoke to Mike. Very aimiable and extremely helpful. Will be getting in touch again this week. Thank you Mike. Kind regards, Pamela.
13 marca 2024
Odpowiedź od Tough Decking Composite Decking
Good Morning Pamela,
Thank you for your kind words and was a pleasure assisting you last week.
We will wait to hear from you later and in the week and thank you again for taking time out to review our service so far.
Kind Regards
Graham
Tough Decking
Super fast samples delivered.
18 marca 2024
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Vivek,
Thank you for your order of the sample pack. Please don't hesitate in contacting our team if you have any questions or would like help placing an order.
Kind Regards
Graham
Tough Decking
Composite decking from Tough Decking
Composite decking I purchased from Tough Decking is of very good quality and was delivered on time. Excellent service from Graham.
Has made a significant improvement to my garden. Will be good to sit out on it listening to Test Match commentaries in the summer.
16 marca 2024
Opinia niezależna
Odpowiedź od Tough Decking Composite Decking
Good Afternoon Mick,
Thank you for your order and was a pleasure dealing with you and your installer Dave.
Great to see you are pleased with your decking. Your decking looks fantastic from the pictures I've seen on Dave's phone the other day when he returned some of the unused boards.
Hope your enjoy listening to the cricket on your new decking this summer.
Kind Regards
Graham
Tough Decking
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