ToolChimp Recenzje 1539

I have ordered trowels from the website. After more than a week I checked on the delivery to find out that they can't deliver 3 out of 4 trowels. I asked for full refund as I lost a job that this tolls were for. Now I also haven't been refunded yet.
Company doesn't respond to the emails.
Don't order from this website

What can I say yet again number 1 service from them had fault with padlock new one delivered no fuss always brilliant customer service give them ago

Bought an einhell impact drill with 2 batteries, and price seemed too good to be true. Was also very sceptical after reading some reviews, but thought if I pay by PayPal, then at least I'm reasonably well protected.

Ordered on the Saturday, dispatched on Monday and arrived on Tuesday. Drill and batteries are working great 👍. Super chuffed!

Obviously I haven't had to deal with customer services for anything, but for me personally, this is a win. I hate having to deal with any customer services, because it just takes up time that I could spend using my tools 😁

Keep up the great work, tool chimp!

It was easy from start to finish
And I was well informed as to where the parcel was at any point of the delivery 🙂

Spoke to Brad, really helpful and processed my order of 8 pony Jorgensen clamps on the 28th of January expecting to use them for a project that weekend if the delivery came on time or the next weekend worst case. 30th of January emailed for an update Brad and he told me he'd get back to me but he never did. 2nd February emailed him again, this time no reply. I called for an update on the 3rd and was told they were waiting for stock to arrive and it was expected on Wednesday 7th latest Thursday the 8th and I'd receive an email soon as they'd been dispatched and they should be with me by Wednesday 18th the latest.
By now you can guess what happened.
I called back on Friday the 13th and they explicitly told me they'd received an order from the supplier and the clamps should be in there and I will definitely have them by Monday the 16th.
Today is Monday the 16th of February and I received no updates about my order. Called in and they told me the same thing they did on the 5th "we've got 4 clamps in stock and we're waiting for stock from the supplier which should arrive on the 27th. If you like we can send you the 4 now and the rest when they arrive."

After zero communication? After giving promise after promise? After lying that you'd received stock? No thanks mate, order cancelled. Appalling customer service.

Easy transaction and decent delivery

Best price and prompt delivery

Amazing amazing, amazing customer care will start to finish grey place

Excellent!

EXCELLENT QUICK SERVICE

Still not received item from dx
Was supposed to be delivered Thursday then Friday and now not until Monday

I do not recommend this company based on my experience. I placed an order only to later find out the item was out of stock for at least five weeks. I then requested a refund.

Over three weeks later, the refund has still not been processed, despite multiple follow-ups. I ultimately had to open a PayPal dispute just to get my money back.

This experience has been frustrating and time-consuming. If you order from this company, be aware that refunds may not be handled promptly.

Sent me the wrong item wasn't what was on the website

Brad at Toolchimp provided excellent advice and service. I placed and paid for my order after 5pm and I recieved my new Tacwise air nail gun AND a free box of nails before 12 pm next day....delivered free too.
Excellant service. Thank you Brad. Much appreciated. I will definately use Toolchimp again.

Purchased £160 worth of items in the after Christmas sale. 4-5 days delivery I was advised, 2 weeks zero contact. I emailed them to chase the order, they didn't have stock of things they had put in the sale and were waiting on them and couldn't give me any time frames but would dispatch the rest. No contact, no items. Eventually I asked them for a refund after their 5th lie
They said they would process a refund, another week goes by, no money back. Chased them again, the refund for some mystery reason didn't get processed and it would be resubmitted. Another 5 working days, still no refund. Every time I contact them they can't provide any proof to back up the actions they say they have taken, never provide dates just always a few days as a timescale. Still no refund and it's been almost 6 weeks from when I put the order in. Absolute thieves

The parcel has not arrived, as simple as that. It was due to be delivered between 17. 14 and 18.14, but nothing happened.Fault with DPD THE CARRIER. Phoned them up they say the parcel was incompletely addressed. They asked that I got back to the supplier. All a load of rubbish. There was a photo of the parcel at someone’s back door. So I’m stuck my bag of nails and two small Irvin clamps, having been delivered to the wrong address I know not where.

Delivered next day, spot on

Product was exactly what we wanted - it was approx 3 cm long tiny tool for changing the code on a key safe. However, postage was £5.78 plus VAT and in a box 12 cm x 12 cm x 14 cm. and then wrapped in plastic and tape - come on guys think about the environment and the excessive cost of packing - you could have attached it to a business card, and put it in a padded envelope!