Really helpful customer service from Faith, who went above and beyond to get my item to me. My original order was lost by Evri, and I needed it as part of a special gift that I was giving. I requested... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... Zobacz więcej
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Beautiful boxes, good quality & a huge range of colours & sizes. …..& the prices are very good. My original order didn’t arrive, but after a swift response from Tiny Box, another box was sent in... Zobacz więcej
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Tiny box made the sourcing of a quality product easy. Being a small business it has been a problem up to now in finding a company who can produce us quality branded products in smaller, more affordabl... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.
Dane kontaktowe
Unit 1 & 2 Bluebell Business Estate, Sheffield Park, TN22 3HQ, Uckfield, Zjednoczone Królestwo
- 01825723832
- hello@tinyboxcompany.com
- www.tinyboxcompany.co.uk
4,8
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Tiny Box Company
Thank you for the review!
Always a pleasure to deal with
Always a pleasure to deal with. Prompt efficient delivery. Great pricing.
16 listopada 2025
Odpowiedź od Tiny Box Company
Thank you for the review!
Ordered 6 boxes got 2!
I ordered 6 large boxes and they sent me 2! I don’t understand how someone could possibly send 2 boxes instead of 6. They only have one job to do, pack the order! I am so irritated as I run a business too and these boxes were to be used for one of my new stockist. They delayed the whole process and make me look incompetent with my new stockist. I sent an email on Saturday telling them of the error and got an email from customer service today asking for photos! I’m fuming, I have sent the photos as they want to investigate (wasting my time). I am never buying boxes from them ever again! I hope for their own good they send my boxes or refund me for my remaining 4 boxes! Avoid st all cost. Imagine if I ordered 100 boxes, they would have sent me 6 and ask me for photos as proof! Avoid company at all cost!
1 grudnia 2025
Opinia niezależna
Odpowiedź od Tiny Box Company
Hi Atinuke,
Thank you for taking the time to leave a review.
I’m very sorry to hear that four boxes were missing from your order. As we tried to explain during our phone conversation before the call was cut-off, this was likely a simple case of human error—where the boxes were set aside ready to be packed but were accidentally overlooked. We can only apologise that this occurred.
I can see your email reached us on Saturday. As we’re closed over the weekend, my colleague responded at the first opportunity today. We request images of the outer packaging/how the order was packed so we can investigate the issue with our warehouse team, identify who packed the order, and work to prevent similar situations in the future.
We always try to respond to emails as quickly as possible during our business hours, typically within 24–48 hours. During particularly busy periods, such as Black Friday, Cyber Monday, and the run-up to Christmas, responses may take slightly longer, though we still aim to reply within 72 hours. Your email with the images arrived at 1:28pm, and my colleague replied at 3:57pm—well within our 24-hour response window.
We’ve also upgraded your delivery to a next working day service for the inconvenience caused.
Odpowiedź od Tiny Box Company
Thank you for the review!
Odpowiedź od Tiny Box Company
Thank you for the review!
Ideal gift box
These boxes, although they could have been slightly smaller, were ideal to gift my hand painted Christmas baubles in. I filled them with a little shredded paper to nest them in.
14 listopada 2025
Odpowiedź od Tiny Box Company
Thank you for the review!
Paid for next day delivery and it took…
Paid for next day delivery and it took 4 days to arrive terrible customer service i was told that they would refund my postage cost then they went back on their word and nit send me a refund.
I will not use this company again
13 listopada 2025
Odpowiedź od Tiny Box Company
Hi Sandra,
Thank you for taking the time to leave a review.
I’ve reviewed all correspondence and the tracking information for your order.
Your order was dispatched on 13th November via DPD’s next working day service. DPD collected it the same day, but the parcel was held on 14th November and the tracking was not updated after that point, so it is considered lost.
We raised an investigation with DPD, and our customer service team offered either a refund or a replacement. I can see that you chose the replacement, which was shipped on 17th November and delivered on 18th November.
As my colleague explained, our policy is to refund the difference between the next working day service and the tracked courier service if there is a delay, or to offer a replacement or full refund if the parcel is lost. Since you chose the replacement, a refund would not usually also be issued.
However, on this occasion, I have also issued a refund for the difference between the next working day service and the tracked courier service. This will come back to the original payment method used, within 2-5 working days. I’m unsure who advised you that this would be done as well as a replacement, and I can only apologise for any confusion that was caused.
Fast delivery although my packages did…
Fast delivery although my packages did come on 3 separate deliveries so had to wait a few days for all to arrive. Good quality boxes
13 listopada 2025
Odpowiedź od Tiny Box Company
Hi Michelle,
Thanks for taking the time to leave a review.
I apologise that your order arrived in multiple deliveries. We send everything out under one consignment number, even if it's in various boxes; however, this may be assigned to different drivers once it reaches the delivery depot due to space restraints.
I am glad that you were happy with the boxes (:
well made boxes at a reasonable price
13 listopada 2025
Odpowiedź od Tiny Box Company
Thank you for the review!
Good quality goods and fast delivery
12 listopada 2025
Odpowiedź od Tiny Box Company
Thank you for the review!
Extremely disappointing and misleading…
Extremely disappointing and misleading experience
I ordered sample boxes with logo branding, but they arrived without any logo and damaged. I contacted the company and was told I could receive replacements or a refund. Later, they said they would remake the branded boxes — but suddenly asked me to pay £200 for just 4 boxes, which is unacceptable.
They also claimed there's a minimum order of 100 boxes for printing, yet on their website you can easily select custom branding for sample boxes, with no warning about minimum quantities. The communication was inconsistent, misleading, and extremely frustrating.
Overall, a very disappointing experience. I cannot recommend this company and will not be ordering from them again.
12 listopada 2025
Odpowiedź od Tiny Box Company
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and that you feel let down by the company. I completely understand how frustrating this situation must have been.
I’ve personally reviewed all of the email correspondence, and I can see that our team has been in regular contact with you throughout this process, doing their best to explain the options available and find a solution that works for both parties. I’m pleased to see that a resolution has now been agreed upon.
That said, I will ask our eCommerce team to look into why your order was not processed as a print order if that was the option you selected. We want to make sure this doesn’t happen again.
Since the issue began when your items arrived damaged, our team has been working hard to put things right and offer the best possible outcome for you. I’m genuinely sorry for the misunderstandings along the way and any inconvenience caused.
Please don’t hesitate to reach out if there’s anything further we can do to help — we truly value your feedback and the opportunity to improve.
Many Thanks
Vicki
Deputy CEO
Delighted!Delighted with the quality of this box
Delighted with the quality of this box, exactly as described. Sturdy and a great colour. Magnetic fastening a great touch. Packaging and delivery spot-on. Thank you, will definitely purchase from. this company again!
12 listopada 2025
Odpowiedź od Tiny Box Company
Thank you for the lovely review! We're so pleased that you were happy with the order - the magnetic boxes are gorgeous, aren't they! (:
Odpowiedź od Tiny Box Company
Thank you for the review!
The box has no option to buy bigger
17 listopada 2025
Odpowiedź od Tiny Box Company
Hi Jorge,
Thanks for taking the time to leave a review.
I cannot see that you contacted us regarding this before leaving a review.
Unfortunately, we only offer one size of this box off the shelf; however, please always contact us if you are looking for a different size or colour, as we do have a bespoke option and can look at getting something custom-made for you.
Odpowiedź od Tiny Box Company
Thank you for the review!
Perfect
An easy to use website. I found exactly what I was looking for and I could choose a variety of colours. I needed small card boxes for a specific duty and was beginning to despair that I would ever find what I would need, never mind at an affordable price that would be despatched in a timely manner, when up popped the Tiny Box on my search. They saved the day and are now my go to for boxes. The boxes were perfect, arrived well packaged, flat packed and well protected. I would most definitely recommend if looking for boxes. 5 ⭐️⭐️⭐️⭐️⭐️
9 listopada 2025
Odpowiedź od Tiny Box Company
Thank you so much for the lovely review! We're so glad that you were pleased with your order and we look forward to your next one! (:
The item came exactly as described a…
The item came exactly as described a perfect easy to make box at a very reasonable price
9 listopada 2025
Odpowiedź od Tiny Box Company
Thank you for the review!
Good quality at reasonable prices and…
Good quality at reasonable prices and available in small quantities, plus good service. Only criticism is choice of delivery company. Otherwise very happy.
12 listopada 2025
Odpowiedź od Tiny Box Company
Thank you for leaving a review. We're sorry that you were not happy with the courier you chose. We offer multiple different options so that you can choose the one that suits you best.
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