Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great job DIY Tiles. Swift delivery of samples, good availability of tiles, great quality product, and the kind of customer service you expect from a family business. Went to lengths to resolve an iss... Zobacz więcej

Oceniono na 5 z 5

I had a fantastic experience at Tiles DIY. The customer service was top-notch, specifically thanks to Uthman. He was knowledgeable, professional, and helped me with everything I needed across all area... Zobacz więcej

Oceniono na 1 z 5

Placed order online and paid via BACS as requested and sent email to confirm payment and delivery. Followed up just before delivery to be advised that order had not been processed and wouldn't be arri... Zobacz więcej

Oceniono na 5 z 5

Son had an urgent request to complete his set up for a photo shoot in a studio. The Bounds Green store were very helpful and tracked down the tile stock he needed in their Colchester warehouse/showroo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

145 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 33% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

All staff are very helpful. Variety of tiles are amazing. Colin from Colchester branch was very helpful and patient with me while I was choosing my tiles. Finally when I choose what I needed warehouse provided it asap and loaded into my vehicle. Excellent service

18 listopada 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hi Craig,

Thank you for your kind words, we really appreciate you taking the time to leave this feedback. We will forward this to our area manager and ensure the team is made aware of your comments

Tiles DIY Team

Oceniono na 1 z 5

DO NOT USE TILE DIY - Awful product and useless customer service.

DO NOT USE TILE DIY - Awful product and useless customer service.

1st sample arrived broken due to poor packaging

2nd Full size sample had deflection of 2mm across a 30 cm tile

Requested a new sample as the 2nd one was banana shaped. A ticket was raised, I heard nothing for two weeks and now I've had an email that says they delivered something, with nothing here.

If you want cheap tiles for top prices use DIY Tiles.

17 listopada 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hello,

We appreciate your feedback and sincerely apologize for any inconvenience you may have encountered with our services. As previously discussed in our email correspondence, we regret that your initial inquiry ended up in our junk mail, leading to a delay in our response. Please understand that this oversight was unintended and not reflective of our usual commitment to providing excellent service at Tiles DIY.

At Tiles DIY, we prioritize addressing customer concerns promptly and efficiently. In light of your negative experience, we thoroughly investigated the situation upon receiving your review. In an effort to rectify the issue, we offered a refund for the samples and sought an opportunity to personally apologize for any inconvenience caused. Unfortunately, our attempts to reach out were met with no response.

We understand and regret that your experience with Tiles DIY fell short of expectations. While we strive to maintain a high standard of service, we acknowledge that this incident was beyond our control. We genuinely tried to resolve the matter and are disappointed that we could not fully address your concerns.

We value your feedback and the opportunity to improve our services. Please feel free to reach out if there's anything more we can do to assist you or address any outstanding issues.

Kind regards,

Tiles DIY Team

Oceniono na 5 z 5

Perfect customer service

Visited the Croydon store and was served by Lewis. He truly knows how to deal with customers and provided great advice regarding the products needed to go with my tiles. Lewis was extremely patient with me, allowing me to take my time choosing and applied no pressure at all. I purchased tiles for both bathrooms and once they were ready for collection Lewis loaded them all into my car. Simply fantastic customer service and always with a smile.

11 listopada 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hi Mario,

We want to express our gratitude for your thoughtful review. Your feedback and positive remarks mean a lot to us. Our team is dedicated to delivering top-notch customer service, and it's truly rewarding to see their efforts acknowledged. :)

Tiles DIY Team

Oceniono na 5 z 5

I visited the Queensbury branch.

I visited the Queensbury branch.
The showroom layout was very nice.Most importantly the guy that welcomed me and my son into the store Neal.He was very knowledgeable and his customer service skills were fantastic.His manner and approach was great and he went above and beyond to help me get the desired products I needed at the best price.Purely because of the service of Neal I have been back again and bought more products for my house.Just wanted to say a massive thankyou to Neal and all the staff there.Keep up the great work guys and much appreciated.10/10.

9 listopada 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hello Moez,

We appreciate your positive review and your kind words. :) I will pass on your feedback to our area manager to ensure that Neil is informed about the impact of his excellent customer service on our customers.

Tiles DIY Team

Oceniono na 5 z 5

Best ever

Best ever! I found I needed marble tiles in two days. This was the only company I could find in the country that could deliver them to me in the time frame. Even those that said they could online, phoned to say they couldn't after all. My local Tunbridge Wells store also had some beautiful marble tiles on display to choose from, while many other stores have stopped stocking real stone. The lady in Tunbridge Wells store was really helpful and gave good advice. The tracking was excellent. I could see all the stages of their journey. The delivery was excellent with all tiles in perfect condition and absolutely stunning.

9 listopada 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hello Rebecca,

Many thanks for dedicating time to share your positive feedback. :) We're delighted to learn that our team is consistently going the extra mile to ensure our customers receive the best service possible.

Tiles DIY Team

Oceniono na 5 z 5

Good customer care

The staff at the Bounds Green store were friendly and knowledgeable. There was a good atmosphere in the store and John was attentive and gave me practical solutions to a problem I had with my current project. I will definitely use and recommend this branch. the complimentary coffee was much appreciated too.

24 października 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hi Amy,

Thank you for taking the time out to leave us a positive review. :) your comments will be passed to our area manager to ensure john is made aware of his great work.

Tiles DIY Team

Oceniono na 5 z 5

We visited the Colchester store a few…

We visited the Colchester store a few times during the process of choosing our bathroom tiles. The team there were extremely welcoming and super helpful, they spent time assisting us and made great suggestions. The customer service was brilliant and they provided samples. Would highly recommend Barry and his team.

1 listopada 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hi Taylor,

Thank you for taking the time to leave a review expressing your thoughts and experience whilst at our store. :) It gives us a great insight on what we are doing right, and ensuring the best service is always provided to our customers.

Tiles DIY Team

Oceniono na 5 z 5

We had a great experience at colchester store colchester…

We had a great experience at colchester store very professional and great ideas to help us with out new bathrooms being fitted,
Found the staff very friendly, we even had the children with us which would normally be difficult, but because they have an area for children with colouring books etc kept them busy, thank you to all the team

26 października 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hi,
Thank you for taking the time to leave us a review on your experience here at TILES DIY. We appreciate your comments and will feed this back to our store in Colchester.

Tiles DIY Team

Oceniono na 5 z 5

Helpful staff at Bounds Green

We found the staff at Bounds Green to be very helpful, particularly John. We could not fault the service and parking was not a problem. We went to other providers for bathroom tiles and finally purchased them from Tiles DIY.

8 października 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hi Chris,

Thank you for your kind words. :) We will pass this information on to our area manager to ensure John has been informed of his hard work. Thanks again!

Tiles DIY Team

Oceniono na 5 z 5

Amazing service from the guys at the…

Amazing service from the guys at the Colchester store. Helped us at every step of the way. Bathroom has just been finished and we love it. Make this your first choice for tiles and bathrooms, you won’t be disappointed!

27 października 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hi Samuel,

Really appreciate your positive review. We are delighted to hear you had a great experience with us and happy to know that your bathroom turned out great. :)

Thank you for shopping with us!

Tiles DIY Team

Oceniono na 5 z 5

I recently purchased outdoor tiles from…

I recently purchased outdoor tiles from Tiles DIY, and I couldn't be happier with my shopping experience. The delivery arrived right on my preferred date. The quality of the tiles exceeded my expectations, and the customer service was outstanding.

1 października 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hi Henry,

Thank you so much for the positive review. We are very happy to hear you have a had a great shopping experience with us at TILES DIY and you are happy with the quality of our products. :)

Tiles DIY Team

Oceniono na 3 z 5

Returns are not easy, but there is good customer support to help you do it

Very good quality products that arrived on time with very friendly delivery. I would recommend ordering a sample tile before making a big order as the tiles I purchased did look different to the pictures online.
I can understand how this happens, but I was surprised by the difference in colour and had to return.

The returns process requires customers to book and pay for their own collection and return which is straightward when using the curriors Tiles
DIY recommend. As with every company it is useful to read the T's and C's before making a big purchase.
I did not find the returns service easy to navigate, but I did receive very helpful and responsive customer service from Tiles DIY and they have been committed to ensuring I received a positive experience shopping with them, even though I ended up returning the products I ordered.

21 września 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Dear HC,

Thank you for sharing your feedback, and we're genuinely sorry to hear about your recent experience with our services. At Tiles DIY, our top priority is delivering exceptional customer service, and we deeply value every customer's concerns.
We understand that product appearance can vary due to different lighting conditions and screens, which is why we proudly offer a complimentary sampling service to help you make informed decisions before purchasing.
While we've taken full responsibility in the past for significant deviations, in this instance, we can't cover additional costs when the product aligns with the advertised images. We're committed to maintaining online product accuracy and have a strong track record in this regard.
Concerning our return policy, it's outlined clearly in our terms and conditions. We offer a 14-day window for returns, and while we expect customers to arrange return shipping, we're more than willing to provide guidance on selecting suitable transport companies.
Regarding our attempts to contact you, our records show multiple attempts through email, phone and messages on the voicemail, but we haven't received further communication from your end. Please know that our team is always ready to assist with your concerns.
We want to emphasize that your feedback doesn't accurately represent our company. If you have more questions or need assistance, please don't hesitate to reach out. We're here to support you.

Tiles DIY Team

Oceniono na 5 z 5

visit not too long ago

I cannot speak highly enough of the exceptional service I received from Jermaine, an employee at 'Tiles DIY'. My recent visit to their store left a lasting impression on me, thanks to Jermaine's professionalism, knowledge, and dedication. Fine young gentleman, he has a bright future ahead of him

19 września 2023
Opinia niezależna
Oceniono na 5 z 5

great overall experience

I recently visited 'Tiles DIY' to work on a little home improvement project, and I can confidently say that Jermaine, one of their employees, made the entire experience outstanding. From the moment I stepped into the store, I noticed how clean and tidy everything was, making it easy to navigate and find what I was looking for. As I approached Jermaine for assistance, he greeted me with a warm smile and genuine enthusiasm.

Jermaine's exceptional customer service skills truly shone throughout our interaction. He went above and beyond to understand the details of my project, patiently listening to my needs and offering valuable advice. His in-depth knowledge of the products and materials in the store was evident as he expertly guided me towards exactly what I required for my project.

16 września 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent experience

Tiles DIY is a brilliant company that offers a diverse selection of tiles,a special thanks to the assistant manager Kallum who offered a wide range of knowledge that helped me complete my bathroom

1 września 2023
Opinia niezależna
Oceniono na 5 z 5

Simply brilliant!!!

What a wonderful store and helpful staff! Had no idea how many tiles were needed but the manager Kallum happily calculated it all for me and even took the time to inform me of the materials and qualities of each tile design I was interested in! So happy with my experience at Tiles diy croydon will definitely be using them again 😁

12 września 2023
Opinia niezależna
Oceniono na 1 z 5

NO customer services at all-Callum

NO customer services at all, Callum the manager was disrespectful rude and was verbally and sexually abusive. I have video footage of the incident. Complaint was made to the company - but they do no nothing- AVOID this store.Police report made. They employ boys who have no respect or people skills

8 sierpnia 2023
Opinia niezależna
Logo Tiles DIY

Odpowiedź od Tiles DIY

Hello Michelle,

We appreciate your feedback and want to assure you that we take all customer and staff-related matters very seriously here at Tiles DIY. In response to your concerns, we conducted a thorough investigation to understand the alleged incident involving you and our staff member.

After reviewing our CCTV footage, we can confirm that there was no instance of sexual or verbal abuse directed at you by our store manager. What the footage revealed was a situation where there was a lack of respect, which led to our staff member, Kallum, deciding not to continue serving you. This decision resulted in further verbal exchanges from yourself, including you taking pictures of our staff before leaving our store.

In your review, you mentioned that Tiles DIY made no attempt to contact you and that you possess video evidence of the incident. However, we want to clarify that our Director and operations manager made several attempts to reach out to you, but we received no response from you initially. When you did respond, there was no video evidence provided , although you allege having such evidence nor a clear explanation of the events that transpired and how the situation escalated to this point. We take such claims very seriously, and we believe it is crucial to have a complete and accurate understanding of the situation, especially when dealing with serious accusations. We pride ourselves as an equal opportunity as well as employing diverse range of nationalities, races, religions.

As a result of the seriousness of these allegations, we have engaged our solicitors to help us reach a resolution, but as mentioned we are unable to communicate with you. We want to reiterate that we are committed to addressing any wrongdoing if it is found to have occurred at Tiles DIY. If you have any further questions or concerns regarding this response, Please feel free to contact us via email at feedback@tilesdiy.co.uk.

Kind regards,


Thank you,

Oceniono na 5 z 5

Excellent Service at Bounds Green Tiles DIY

Robel (Store Manager at Bounds Green Branch) is excellent. He helped my wife and I choose the right tiles, quantities and all the correct accessories for our 3 bathrooms. It was very reassuring for us to have someone of his experience and knowledge deal with us. He helped arrange the delivery and additional items efficiently and was always on hand with advice after we paid for everything to make sure everything went smoothly. All his prices were competitive and we will be back to purchase more items as we were very impressed by the Vanity Units and Shower Screens he had on display too.

22 kwietnia 2023
Opinia niezależna

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