Website was ok, delivery was an absolute shambles. I watched the 2 people delivering my tiles drop the entire palate on its head and had to inform them that I wasn't accepting the delivery until I had... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
There was phone and email support. When our smallish order of heavy tiles arrived with some corners cracked, the company arranged to send us replacements when we showed photos, and also allowed us to... Zobacz więcej
Reakcja na opinię
The tiles are amazing. 3 were damaged in transit but I’d allowed for breakage so had enough to complete the job. A refund was arranged for the 3 damaged tiles and customer services responded quickly.... Zobacz więcej
Extremely impressed with Tiles direct. Firstly the price was quite frankly the cheapest by far. Simple website to navigate and purchase. We were kept informed of our order status and delivery throu... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Tiles Direct is one of the UK’s largest independent tile distributors and retailers, with over 31 years experience in supplying tiles to architects, specifiers, designers, contractors, developers, distributors and discerning consumers. Our family ethos remains the same across every part of our business, providing ‘value centred design’ and helping you ‘own your design for less’. Stocking over 1000 pallets in our lean operations and strategic distribution sites throughout the country, with substantial stock holdings co-ordinated from our 120,000 sq ft central-hub in Leeds, our entire operation is geared towards meeting the most demanding of schedules. And from our efficient online ordering process to our order-wide express delivery service, by choosing Tiles Direct, you could get your hands on your first-class tiles sooner than you think. Our extensive range of the latest products from Europe’s leading manufacturers puts you at the forefront of cutting edge designs and technologies. Our longstanding relationships with our manufacturers and huge leverage in buying power means we can ensure that we offer our customers the best deal online for floor tiles and wall tiles. At Tiles Direct, we pride ourselves in our competitively-priced tiles - so if you find the same tiles at a better price elsewhere, we’ll match or beat it. Contact us today to find out more.
Dane kontaktowe
3,8
Dobra
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Tiles arrives safely and samples well…
Tiles arrives safely and samples well wrapped
26 września 2025
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Ordered mosaic tiles when they arrived…
Ordered mosaic tiles when they arrived were totally the wrong shade, nothing like the pictures shown. Paid £40 postage for a small package. I then had to pay to return the tiles and they charged a further 10% of the order value to re shelve them! In total I Paid £48 postage for £30 worth of tiles. Would not recommend!
26 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Fantastic service so far
Fantastic service so far, ordered numerous samples over the past few weeks. Service has been fantastic easy to communicate with and I am confident with proceeding with an order plus the prices are amazing
1 października 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Good selection of tiles for all…
Good selection of tiles for all budgets, fast delivery of sample, quick delivery following online order, kept informed regarding delivery. Tiles look great, very happy with service. Thanks
26 września 2025
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Poor service and business practice
A load of tiles were broken on the order i recieved yesterday. I get this will happen. Upon calling them i was told i need to send photos showing each invividual broken tile, and they won't send out those tiles i can see are broken now, and any others required which are discovered next week when the tiles need to be moved, only in one lot requiring me to open and check every single tile now. They also refused to take away the packs of broken tiles. Whilst they are cheap, so is their service and business practice. I won't be using them again and i would suggest others avoid them too.
30 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Might be the best tile company in the…
Might be the best tile company in the UK but I don't know because every time I pressed a Google shopping link it kept going to a chat bot.
Couldn't get past the bot to look at the site.
27 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Tragic customer service and no communication
Before I placed my order I asked how much they had in stock. I need 40sqm they said they have 70sqm, so I placed my order. On a day of assumed delivery I got email saying that my tiles are out of stock and I can choose something else. I responded to that immediately and said I was told they have 70sqm in stock. Had to wait for response 2 days, and I all got “sorry we have limited stock of the tile”. Since they I sent plenty of emails all ignored. Really shocked by lack of communication and customer service.
26 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Tiles-Direct saviours!!
Tiles-Direct were easy to contact for stock check and Debs was fantastic!! She helped guide us on how to fast track our lastminute order and actioned this with the warehouse… 2 days later we should recieve our mosaics for a disability bathroom :)
24 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
great communication…
I have made several orders for samples - choosing tiles is a minefield!
I realised my first few ordered were going to my old address (no idea how this auto filled)
I emailed and got a response within minutes from Debs, who amended/redispatched my orders with no fuss at all.
Very happy!
24 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Great service from tiles direct
Great service from tiles direct, few tiles were damaged in transit but tiles direct replaced them with no issues within a few days.
24 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Excellent customer care
I had a great experience with Tiles Direct. Debs helped me with my order and was so helpful throughout. The delivery charge was originally £39, but because my order was small, I contacted them and Debs quickly arranged to reduce it to just £10. She was quick to reply and made the whole process smooth and easy. Excellent customer care – highly recommend!
23 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Dreadful chat bot on this website
Dreadful chat bot on this website. It really is doing you no favours whatsoever
12 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Really helpful customer service
Really helpful customer service. I needed to amend my order after placing it online and the team helped me really efficiently
11 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Great Service
The tiles we ordered were great value and delivery was very quick - ordered on Friday, arrived on Monday.
We discovered a few breakages on delivery but these were easily and quickly replaced without issue. Would definitely use this company again.
8 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Super helpful and speedy service.
11 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Great tiles, perfect quantity.
Great tiles, just what I needed, in the perfect quantity. I thought it would be too smaller of an order but no problems there...
The automatic delivery charge of £39 was a little excessive but it was swiftly dealt with by Debs who confirmed they would send me a refund of a reasonable amount for the delivery. Just a shame it doesn't calculate accurate delivery costs at the point of sale.
11 września 2025
Opinia niezależna
Really happy with tiles direct
Really happy with tiles direct. The quality of the product is great and the customer service is top notch (thanks to Debs). Would recommend them and use them again.
10 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Efficient with great communication
Efficient with great communication
9 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Excellent Support
Called & spoke to Debs about a question I had with a purchase I had just made. She handled this very quickly, professionally & most importantly to me in a very friendly manner
& was even able to save me money
Result
Would highly recommend Tiles-Direct.com
9 września 2025
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.