Website was ok, delivery was an absolute shambles. I watched the 2 people delivering my tiles drop the entire palate on its head and had to inform them that I wasn't accepting the delivery until I had... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
There was phone and email support. When our smallish order of heavy tiles arrived with some corners cracked, the company arranged to send us replacements when we showed photos, and also allowed us to... Zobacz więcej
Reakcja na opinię
The tiles are amazing. 3 were damaged in transit but I’d allowed for breakage so had enough to complete the job. A refund was arranged for the 3 damaged tiles and customer services responded quickly.... Zobacz więcej
Extremely impressed with Tiles direct. Firstly the price was quite frankly the cheapest by far. Simple website to navigate and purchase. We were kept informed of our order status and delivery throu... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Tiles Direct is one of the UK’s largest independent tile distributors and retailers, with over 31 years experience in supplying tiles to architects, specifiers, designers, contractors, developers, distributors and discerning consumers. Our family ethos remains the same across every part of our business, providing ‘value centred design’ and helping you ‘own your design for less’. Stocking over 1000 pallets in our lean operations and strategic distribution sites throughout the country, with substantial stock holdings co-ordinated from our 120,000 sq ft central-hub in Leeds, our entire operation is geared towards meeting the most demanding of schedules. And from our efficient online ordering process to our order-wide express delivery service, by choosing Tiles Direct, you could get your hands on your first-class tiles sooner than you think. Our extensive range of the latest products from Europe’s leading manufacturers puts you at the forefront of cutting edge designs and technologies. Our longstanding relationships with our manufacturers and huge leverage in buying power means we can ensure that we offer our customers the best deal online for floor tiles and wall tiles. At Tiles Direct, we pride ourselves in our competitively-priced tiles - so if you find the same tiles at a better price elsewhere, we’ll match or beat it. Contact us today to find out more.
Dane kontaktowe
3,8
Dobra
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
There was phone and email support
There was phone and email support. When our smallish order of heavy tiles arrived with some corners cracked, the company arranged to send us replacements when we showed photos, and also allowed us to pay for a few more and sent with same shipment, saving carriage (which is always expensive with tiles). All tiles arrived within predicted times. So quite impressed, despite the corner breakages.
27 lipca 2026
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Small order only
Only wanted a couple of tiles to repair damage caused by rewiring. They reduced the normal delivery charge substantially for this small order. Well done.
27 lipca 2026
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Buy else where
Well brought some mini metro tiles white not white more cream and not crackle as advertised on the main page. Sent email got one response back from Abu to say did I get a sample. Helpful NOT. Sent another email NO RESPONSE BACK
7 lipca 2026
Opinia niezależna
I queried the huge delivery charge for…
I queried the huge delivery charge for one box of tiles. Very prompt reply by email then an excellent, helpful phone call with Abu who sorted that out for me very professionally.
Very please
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Customer service 🔥
27 lipca 2026
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Sample not as ordered
Ordered twice sample of tile both times got a totally different tile to what I ordered
27 lipca 2026
Positive experience all round
I ordered a tile sample which was sent very quickly. I then wanted a small number of the tiles and after contacting them the correct well-wrapped quantity was quickly dispatched for a nominal fee. Safely received, very pleased with the whole interaction.
30 lipca 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Issues resolved very quickly
I had a few tiles that arrived broken, but the company handled it brilliantly. They responded straight away and replaced the damaged tiles very quickly with no hassle at all. Excellent customer service from beginning to end and great communication throughout. Thanks to Asim and Abu. Highly recommend!
24 lipca 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Happy happy customer
Great communication from start to finish always came back to me , ordered at the weekend received on the Wednesday day before tiler, kept updated with the delivery also , tiles are amazing saved by buying online , they look amazing so happy with them would highly recommend this company
11 lipca 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Excellent Customer Service
I had a query, rang up, managed to speak to an actual person quickly who helped me, made everything simple and unlike most experiences I ever have anymore with most companies. Grateful to have an issue resolved quickly and nicely. Thank you.
15 lipca 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Excellent service and products.
Very quick response to all requests and enquiries. Excellent tile sample service. Deliveries always on time (Walkers Transport excellent too!) Great email communication. Great quality tiles (approved by our very experienced tilers too).
10 lipca 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Great product and customer service
Sample came quickly. Full order also arrived within 3 days . Missing items sent on quickly and without quibble. Helpful over the phone. Lovely product.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Useless
Useless, uninteresting, unbothered. All cheap tiles that don’t last and damage very easily. Buy at your own risk.
8 lipca 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Samples were sent very promptly.
26 czerwca 2026
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Samples came really quickly
Samples came really quickly. The first ones I ordered arrived within a couple of days. I ordered some more and was surprised that they came just as quickly. Great service 👏
26 czerwca 2026
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Only required a sample but was dealt…
Only required a sample but was dealt with promptly
26 czerwca 2026
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Maya was very kind she quickly resolved…
Maya was very kind she quickly resolved my query and made me understand which tile will be best for bathroom floor. Really helpful customer service
5 marca 2026
Opinia niezależna
Odpowiedź od Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Doświadczenie Trustpilot
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