Chloe has been brilliant today helping with a query I had for a ticket. She e-mailed swiftly answering my question and then assisted with my booking. I really appreciate her excellent customer servi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I needed names changing on my tickets and then, very last minute, I realised I hadn't received part of my order through the post (Royal Mail's fault, not Ticketline's) but each time Rob dealt with it... Zobacz więcej
My experience with Ticketline.com.mt has been an absolute nightmare. Their site was hacked, resulting in a data breach that forced me to cancel and replace my bank card. While the company covered... Zobacz więcej
Absolutely fantastic customer service, especially from Chloe. We needed to potentially make a change to a festival campervan pass, and not only did Chloe make the whole transaction super simple to pay... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Dane kontaktowe
https://www.ticketline.co.uk/, Zjednoczone Królestwo
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,5
Doskonała
856 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick service
Quick service, friendly and simple to use. Nice to liaise with a human rather than an AI bot.
25 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
We quite like talking to humans too Lubeloo! 😊
Ticketline have always offered, and will continue to offer that personal touch for all of our customers. Whether it be purchasing tickets over the phone, or after sales care and assistance.
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Quick response and resolution
Quick response and resolution, really helpful couldn't ask for more.
Great customer service
25 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Thank you for the fantastic feedback @Choccake 😊
Great to hear our helpful Customer Service team had this swiftly resolved for you!
Kind Regards,
TL Team
I didn't receive my tickets
I didn't receive my tickets.
I emailed customer services.
I got an instant reply from Chloe, within an hour my tickets were emailed to me thanks 😊
25 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Hywel, thank you for the feedback, much appreciated😊
E-tickets do have a tendency to land in spam folders at times and get lost in the ether! Though our helpful CS team are always on hand to re-send if required 😊
We hope you enjoy the concert!
Thanks,
TL Team
Great support
Answered my question very quickly and solved problem.
23 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Fantastic to hear our customer service team had this swiftly resolved for you Sheila 😊
Thank you for letting us have your feedback, much appreciated!
Enjoy the festival!
Kind Regards,
TL Team
Misplaced tickets
I emailed regarding some misplaced tickets and Chloe was extremely responsive and helpful with my query. I have never recieved such a quick response from a customer service line before! 10/10
24 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Wow Hannah - very pleased to hear you would rate the service Chloe provided as 10/10 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Enjoy the festival 😊
Kind Regards,
TL Team
Have a payment plan but don't give me a…
Have a payment plan but don't give me a reference or a way of viewing my transaction, emailed them about a missed payment as I wasn't informed on what date it was coming out and just got a reply a week later asking if I would like it to come out that day!!!! Still worried if im getting my tickets or not
24 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Hi Deonne,
When setting up a payment plan with ourselves, instalment dates are shown before proceeding to book. Upon a successful booking, email confirmation is sent to reflect the plan was created and again, details the payment dates along with your booking references. (Please note, the 8 digit number you provided in the initial email is indeed you order reference).
We do also send a payment plan reminder email the day before an instalment is due to be taken.
Tickets are issued once the plan has been paid in full.
Looking over the communications between ourselves last month, a member of our customer service team has responded the following working day to each email with the information you have requested.
Further to this, I can see we have recently sent a couple of emails to you which remain unopened (event info and payment plan notification) this would lead me to believe our correspondence is automatically landing in your junk/spam folders.
If you would like to discuss any of the above, please give our customer service department a call on 0161 813 2222, a member of our team will assist and also have your email confirmation containing payment dates re-sent if you are unable to locate.
We certainly do not want you to worry about your booking Deonne, our friendly CS team will be happy to help 😊
Kind Regards,
TL Team
One of the worst websites I've ever…
One of the worst websites I've ever used. Every year I have to use this for an annual event, and cannot believe that it has not got any better over the years. It is truly infuriating to use, and always take several attempts jut to buy a pair of tickets. Gobsmacked at how a commercial website can still be so bad in 2024
19 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Sorry to hear you encountered issues with our website Drew.
We do have a new website in development and have sought feedback from our customers in various ways to help us provide an improved experience in the near future.
If you would like to provide any further information and/or suggestions, please feel free to use this form on the website, https://www.ticketline.co.uk/info/feedback, we take on board and appreciate all comments, customer feedback is invaluable to us.
Thanks for bearing with us Drew.
Kind Regards,
TL Team
Odpowiedź od Ticketline
Not a problem at all Elle 😊
Glad to see our friendly Customer Service team could help you out here :)
Enjoy!
Kind Regards,
TL Team
very good service & easy booking process
A really easy booking process and when, unexpectedly we had to change the date of our booking, Chloe was very accommodating and adhered to our request within an hour. Very pleased! Thank you
14 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Fantastic to hear you were happy with all the services offered and provided by Ticketline Roger 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Enjoy the show!
Kind Regards,
TL Team
Missing tickets
I was missing tickets for Glastonferry so I sent an e mail on evening to customer services. I was delighted to get a swift response from Chloe the next day, after verifying I had not received my tickets in the post Chlie arranged for replacements to be sent out. Brilliant , thanks Chloe.
7 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Thank you for taking the time to let us have your feedback Mrs. Jones, it really is appreciated 😊
Great to see Chloe had this swiftly resolved for you!
Your replacement tickets should land this week, any issues, please don't hesitate to get back in touch :)
Kind Regards,
TL Team
Exceptional customer service
Exceptional customer service! I lost some tickets I received in the post a few weeks ago, emailed ticket line to see if there was any way I could get some replacements and they emailed me some e-tickets less than 24 hours later. Couldn’t ask for more!
6 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
We are in complete agreement with you Natasha - we certainly do have an exceptional Customer Service team 😊
Great to see you were happy with the service provided for you!
Thanks for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Great customer service
Great customer service. The team were quick to respond and really helpful and pleasant. Well done and thanks.
7 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Amanda!
Thank you for letting us have your feedback and also your kind words directly to our fantastic Customer Service team 😊 It really is appreciated!
Kind Regards,
TL Team
After by tickets by mistake and being…
After by tickets by mistake and being unable to get a refund via the insurance. I contacted Ticketline directly and was refunded within minutes by an agent called Chloe. Brilliant service.
Thank you so much
5 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Great to hear Chloe provided a brilliant service for you Wendy 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Quick and efficient
Quick and efficient to rectify a discount. I had booked tickets already to the festival and then Rob was great at refunding me so that I could purchase new tickets again with a discount code.
4 czerwca 2024
Opinia niezależna
Odpowiedź od Ticketline
Great to hear you received a quick and efficient service from Rob in our CS team Maria 😊
Thank you for taking the time to let us have your feedback!
Enjoy the festival!
Thanks,
TL Team
I got in touch with Ticketline to ask for my account to be amended
I got in touch with Ticketline to ask for my account to be unlocked, as I hadn’t used it for some time. I received a very quick response from Chloe, who unlocked the account for me. I then replied to ask if my address could be updated (as I wasn’t able to do this myself) and she replied within minutes to let me know that this had been sorted. I was very impressed with the speed and politeness of the service.
24 maja 2024
Opinia niezależna
Odpowiedź od Ticketline
Great to hear you were impressed with the service you received from our friendly CS team Duncan!
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Chloe was very helpful
17 maja 2024
Opinia niezależna
Odpowiedź od Ticketline
Great to see Chloe could help you out here Georgia 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Very speedy response to my query
16 maja 2024
Opinia niezależna
Odpowiedź od Ticketline
Great to hear you received a speedy service @Consumer 😊
Thank you for taking the time to let us have your feedback, much appreciated!
Kind Regards,
TL Team
great service and very quickly resolved…
great service and very quickly resolved my problem
16 maja 2024
Opinia niezależna
Odpowiedź od Ticketline
Great to see Rob provided a great service and had this quickly resolved for you Colin 😊
Thank you for taking the time to let us have your feedback :)
Enjoy the festival!
Kind Regards,
TL Team
I had to transfer tickets to a friend
I had to transfer tickets to a friend. I thought this was going to be complicated. I just emailed support, they asked for 2 pieces of info, and got it done. Much easier than I expected.
15 maja 2024
Opinia niezależna
Odpowiedź od Ticketline
Great to hear one of our experienced CS advisors made this a quick and easy process for you AM 😊
Thank you for letting us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Thank you Ticketline! Circus ticket exchange.
I had booked tickets for a local circus show, but after I had received them, a change of circumstances meant that I could no longer attend on that date.
Having tried unsuccessfully to contact the circus team via social media, I emailed the ticket seller Ticketline to see if I was able to change the tickets to the following day - I was prepared to give up my more expensive tickets for the cheaper ones, but was not optimistic that they could help.
I couldn’t have been more wrong!
Within half an hour of emailing, a Customer Service agent from Ticketline had not only changed to the tickets to the exact seat booking for the next day, they also emailed back to confirm they had been changed.
I have already contacted the Customer Service agent directly to express my thanks, and to give them direct praise for their quick resolution.
This kind of speedy customer service without multiple back and forth Q&A’s to resolve a query shows a very customer-focused attitude, and helps keep customer satisfaction high.
When I next book tickets for an event, and if I see that Ticketline are the selling agent, I know I will be in safe hands!
4 maja 2024
Opinia niezależna
Odpowiedź od Ticketline
Wow Anthony! Thank you for the fantastic feedback 😊
Our Customer Service team are a highly experienced group of people, which means we can provide a knowledgeable, tailored response to each and every query!
Thank you for taking the time to let us have your feedback, it really is appreciated 😊 We look forward to you using our services again in the future!
Kind Regards,
TL Team
Doświadczenie Trustpilot
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