Chloe has been brilliant today helping with a query I had for a ticket. She e-mailed swiftly answering my question and then assisted with my booking. I really appreciate her excellent customer servi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I needed names changing on my tickets and then, very last minute, I realised I hadn't received part of my order through the post (Royal Mail's fault, not Ticketline's) but each time Rob dealt with it... Zobacz więcej
My experience with Ticketline.com.mt has been an absolute nightmare. Their site was hacked, resulting in a data breach that forced me to cancel and replace my bank card. While the company covered... Zobacz więcej
Absolutely fantastic customer service, especially from Chloe. We needed to potentially make a change to a festival campervan pass, and not only did Chloe make the whole transaction super simple to pay... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Dane kontaktowe
https://www.ticketline.co.uk/, Zjednoczone Królestwo
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ticket mix up
Had a mix up with the tickets and they sorted it with no fuss and very quickly.

Odpowiedź od Ticketline
Spoke to Chloe yesterday about changing…
Spoke to Chloe yesterday about changing my tickets to e tickets, so I had something to give as a present. Really quick response, really helpful.

Odpowiedź od Ticketline
I encountered an issue with my tickets
I encountered an issue with my tickets, which was an error on my part. Chloe gave fantastic customer service and was able to provide a very quick resolution which made our family very happy (especially the children). Thank you Chloe.

Odpowiedź od Ticketline
Fantastic quick and responsive customer…
Fantastic quick and responsive customer service by Chloe who solved an issue we had quickly and easily. Very impressed and looking forward to our visit.

Odpowiedź od Ticketline
Brilliant service
I have to speak as I find, very very responsive to e mails head a reply with 15 mins , none of this wait 48 hrs for a response , very polite and helpful highly recommend it’s my first time dealing with them and if this is the way they treat their customers it won’t be my last time dealing with them will happily return . Highly recommend them . Certainly a lot better than the other ticket selling site beginning with T .
Thankyou chole for all your help
Edit .. this is my most favourite song of hers .. your reply made me smile thankyou 🥰

Odpowiedź od Ticketline
Lost Tickets
I'd been fretting about not being able to find my tickets that I'd bought much earlier in the year.
Decided to contact Customer Services by email and got an acknowledgement immediately and then after minutes Chloe had resent them to me!
Very friendly and efficient support - excellent service.

Odpowiedź od Ticketline
First Class Service from Ticketline Customer Services.
I often book tickets for the Bath Forum and I have to say Ticketline are the very best . They always keep me well informed. I would recommend them and their wonderful customer service department.
During lockdown I had a problem with another ticket agent and in the end the artist himself got involved to get me a refund for a cancelled show due to Covid. I couldn’t attend the rearranged date.

Odpowiedź od Ticketline
Great customer servicec
I purchased tickets and later found I would be unable to attend.so I emailed customer service I had a very fast response from Chloe, who told me that I was not entitled to a refund but said I could swap the tickets for another show .
3 / 4 email later . A new show was book ...Great customer service and thank you chloe ..

Odpowiedź od Ticketline
Moh was very helpful in resolving a…
Moh was very helpful in resolving a refund for a ticket I no longer required and issued the correct one. Very speedy with sorting it and updated me once the matter was resolved. Thank you

Odpowiedź od Ticketline

Odpowiedź od Ticketline
Swapped out my ticket for free
Swapped out my ticket for free, despite the original purchase being my mistake! Prompt response too and friendly service.

Odpowiedź od Ticketline
Quick reply from Moh
Quick reply from Moh, to resolve my ticket issue for the great gig of Madame Claude at Band on the Wall Manchester 👍

Odpowiedź od Ticketline
Very prompt and helpful customer…
Very prompt and helpful customer service.

Odpowiedź od Ticketline
I needed to change my tickets and the…
I needed to change my tickets and the customer service team responded quickly and were really efficient and understanding.

Odpowiedź od Ticketline
Extra ticket help !!! …
Contacted the customer relations team with a panicked request to get a couple of extra tickets for Mike & the Mechanics. Chloe ( what a star) was straight back, found adjacent tickets and ,quick as a flash , she booked and dispatched the extra’s . Brilliant service, will defo use again. X

Odpowiedź od Ticketline

Odpowiedź od Ticketline
Prompt response and very good service
Chloe in Customer Services responded to our query regarding missing tickets very promptly and the problem was solved in less the five minutes! Very good service.

Odpowiedź od Ticketline
Really wanted tickets for Alec Benjamin…
Really wanted tickets for Alec Benjamin and the presale was available the day before my daughter's birthday. Got a code but the link via the official site was broken. Decided to ring customer services on the off chance as I could buy tickets for everywhere except Manchester.
They were brilliant and sorted it out over the phone with me. Was able to gift tickets to my daughter for her birthday the following day and she was absolutely made up.
Thank you so much 😊

Odpowiedź od Ticketline
Dealt with my issue very efficiently…
Dealt with my issue very efficiently and with the result I wanted.

Odpowiedź od Ticketline
We were very happy with customer…
We were very happy with customer service (Chloe) because we had received tickets as a gift to see a show that we had previously purchased tickets for. We contacted customer services with details of both sets of tickets & Chloe made it very easy to swap the tickets for another show of our choice at the same theatre. So THANK YOU TICKETLINE!

Odpowiedź od Ticketline
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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