Chloe has been brilliant today helping with a query I had for a ticket. She e-mailed swiftly answering my question and then assisted with my booking. I really appreciate her excellent customer servi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I needed names changing on my tickets and then, very last minute, I realised I hadn't received part of my order through the post (Royal Mail's fault, not Ticketline's) but each time Rob dealt with it... Zobacz więcej
My experience with Ticketline.com.mt has been an absolute nightmare. Their site was hacked, resulting in a data breach that forced me to cancel and replace my bank card. While the company covered... Zobacz więcej
Absolutely fantastic customer service, especially from Chloe. We needed to potentially make a change to a festival campervan pass, and not only did Chloe make the whole transaction super simple to pay... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Dane kontaktowe
https://www.ticketline.co.uk/, Zjednoczone Królestwo
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,5
Doskonała
856 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Extortionate booking fees ( £2 on a £20…
Bought tickets for Ealing Jazz Festival. Extortionate booking fees ( £2 on a £20 ticket ) and £1.50 for the privilege of printing them yourself at home, saving Ticketline the cost of printing and sending themselves. Totally unjustifiable.
30 lipca 2025
Opinia niezależna
Odpowiedź od Ticketline
Hi Alison,
Sorry to hear you are unhappy.
As with other major booking agents, the booking fee is our only income.
We do not get paid by the event organiser for selling tickets. Instead we charge a small booking fee per ticket and a processing fee per transaction that has been agreed with the event organiser.
This is the only income that we receive from our service. Ticketline's share of this booking fee, after being subject to VAT, covers all the costs associated with running our business, including the upkeep of our booking systems, card processing fees and all other costs that enable us to provide a convenient booking service 7 days a week.
The event organiser determines the ticket delivery options for their event as Ticketline can offer both postal and e-ticket options. The e-ticket fee goes towards the installation, maintenance and upkeep of our software, digital scanners and gate entry systems enabling you to gain seamless access to your chosen event.
If you wish to discuss further, please don't hesitate to get in touch with the team - customerservices@ticketline.co.uk
Kind Regards,
TL Team
Wrong number of tickets??
It looked like I booked too many tickets but this was explained very quickly when I queried. The Event Booklet I’d also ordered constituted a ‘ticket’ item. Very swift response from Customer Service, within an hour of enquiry.
31 lipca 2025
Opinia niezależna
Odpowiedź od Ticketline
Thank you for carefully checking your email confirmation upon booking Sarah, this helps us to provide a great customer service. If you had in fact booked too many tickets, we could have rectified this for you as you contacted us straight away 😊
Obviously in this case, your booking was correct - great to see this was quickly answered by our team to put your mind at rest.
Thank you for taking the time to let us have your feedback, very much appreciated!
We hope you enjoy the festival, HEU! 😊
Kind Regards,
TL Team
Brilliant customer service
Unlike all other ticket agencies, Ticketline customer services and their representative, Chloe replied to my messages within minutes and were helpful and professional. Brilliant service.
31 lipca 2025
Opinia niezależna
Odpowiedź od Ticketline
We couldn't agree more Dave, our Customer Service team really is brilliant 😊
Thank you for taking the time to let us have your feedback, it is very much appreciated!
We hope you enjoyed the event.
Kind Regards,
TL Team
Customer service is very helpful and…
Customer service is very helpful and friendly.
Additionally thank you to Chloe, for responding to my enquiry very quickly and resolving it <3
30 lipca 2025
Opinia niezależna
Odpowiedź od Ticketline
Wonderful to hear you found our Customer Service friendly and helpful Maria, exactly how it should be 😊
Chloe is a highly experienced member of the team which means she can have issues resolved in no time at all.
Thank you for letting us have your feedback, it is very much appreciated!
Kind Regards,
TL Team
Quick polite response to help me…
Quick polite response to help me resolve an issue I created.
28 lipca 2025
Opinia niezależna
Odpowiedź od Ticketline
It's our 'Favourite Problem' Barbara 😉 Takes no time at all to resolve!
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the show 😊
Kind Regards,
TL Team
Won't refund fully for a cancelled event!
An event we had booked tickets for through Ticketline was cancelled due to unforeseen circumstances. Ticketline only refunded the face value of the tickets, not the Booking Fee or "Shipment fee" (what is this in the case of e-tickets, anyway?). When I phoned to inquire about this, I was told that this is their policy. Totally outrageous, sharp practice not to offer a no-quibble full refund. My advice is to avoid this company at all costs - we certainly will from now on.
25 lipca 2025
Opinia niezależna
Odpowiedź od Ticketline
Hi Gordon,
We are sorry to hear you are unhappy with the refund policy.
As with all major booking agents, in the event of a cancellation, booking fees are non-refundable.
Where an event organiser informs us of the cancellation of their event and instructs to issue ticket refunds, fees are retained as per the terms and conditions agreed to at the point of sale.
When an event has been cancelled, we will refund the face value of the tickets but not the booking or processing fees, due to the circumstances being beyond our control.
We understand that this can be frustrating for you. However, our charges cover all costs associated with running our business including the service of providing/issuing tickets and where necessary keeping customers up to date and processing refunds.
When an event is cancelled, we actually have to do a lot more work and incur further card processing fees for which we get no additional income.
If you would like to discuss further, please feel free to contact us at customerservices@ticketline.co.uk
Kind Regards,
TL Team
superb customer service from Chloe
superb customer service from Chloe when i lost my ticket
Will definitely use ticketline again
22 lipca 2025
Opinia niezależna
Odpowiedź od Ticketline
Fantastic Martin! Exactly what we are here for 😊
Great to hear Chloe provided a superb service for you!
We look forward to you using Ticketline again in the future, and as you have already discovered - our wonderful CS team are always on hand to help if needed 😊
We hope you enjoy the event.
Thanks,
TL Team
Very helpful and accomodating
Spoke to Rob who, very quickly sorted my tickets due to a cancelled show. No hassle and all sorted within 3 emails. Very happy with the service.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Ticketline
No problem at all Leanne!
Great to hear you were very happy with the service Rob provided.
We certainly wanted to help you get 'Where *you* wanna be' 😉
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the show 😊
Thanks,
TL Team
quick response and happy with the…
quick response and happy with the outcome
27 czerwca 2025
Opinia niezależna
Odpowiedź od Ticketline
Fantastic to hear you were happy with the outcome from contacting our friendly Customer Service team @LB ☺️
Thank you for taking the time to let us have your feedback, much appreciated!
Kind Regards,
TL Team
Excellent customer service!
I couldn’t locate my tickets for an event happening the next day. I emailed Katie from customer services.
She got back to me straight away and sent me replacement tickets.
Excellent customer service I was very happy that it was resolved so quickly.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Ticketline
No problem at all Nicola!
Given enough time (morning of a weekday event, or the Friday morning before a weekend event) we are always able to arrange replacement tickets if need be. We want to ensure everyone gains entry to their chosen event without issue.
Great to hear Katie had this swiftly resolved for you!
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Accidentally booked wrong day for a…
Accidentally booked wrong day for a music fest , emailed them and very quickly changed days no charge brilliant customer service
21 czerwca 2025
Opinia niezależna
Odpowiedź od Ticketline
Fantastic Matthew! 😊
Great to see Moh had this swiftly arranged for you! Provided an event organiser allows such requests, we are more than happy to accommodate a switch of tickets.
Thank you for taking the time to let us have your feedback, it is very much appreciated.
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Totfest Booking Amendment
I recently needed to change the location (due to dates) for an event we had booked. I emailed Ticketline to assist and they could not be more helpful. Their service was efficient and friendly. Thank you to Chloe for making the change to my booking. It is greatly appreciated
18 czerwca 2025
Opinia niezależna
Odpowiedź od Ticketline
No problem at all Stephanie, exactly what we are here for 😊
Provided an event organiser allows such requests, we are more than happy to accommodate a switch of tickets to suit. Great to hear Chloe had this swiftly arranged for you!
Thank you for taking the time to let us have your feedback, it is very much appreciated.
We hope you enjoy the festival 😊
Kind Regards,
TL Team
Easy to book tickets and customer service was brilliant …
Easy to book tickets and customer service was brilliant. I contacted them to see if I could transfer my tickets to next years event as my daughter was unable to attend due to a scheduled hip operation. Customer services Chloe, replied within a few hours and everything was sorted straightaway. Amazing service.
5 czerwca 2025
Opinia niezależna
Odpowiedź od Ticketline
No problem at all Maureen, thank you for letting us have your feedback!
This is a perfect example of the work that goes on in the background of our brilliant customer service team.
Any requests need to be authorised by the event organiser in order for us to action, so thanks for bearing with us while we got approval for you ☺️
We wish your daughter all the best for her upcoming surgery and a restful recovery.
Kind Regards,
TL Team
Great customer service
Great customer service by email. A very quick reply, Chloe was very helpful
5 czerwca 2025
Opinia niezależna
Odpowiedź od Ticketline
Fantastic Becky!
Exactly the reason we much prefer the personal approach with actual humans monitoring all incoming communications, it really is so much easier for our customers to get swift responses/resolutions from our experienced team ☺️
Thank you for taking the time to let us have your feedback, it is very much appreciated!
We hope you enjoy the match!
Kind Regards,
TL Team
Great customer service
While the website isn't great the customer service was fantastic. I selected seats during booking but different seats came through on my tickets. I emailed customer services and Chloe responded immediately and corrected the mistake promptly. Couldn't have asked for a better experience. Thank you Chloe!
4 czerwca 2025
Opinia niezależna
Odpowiedź od Ticketline
Wonderful to hear you think our customer service is fantastic RR - we think so too ☺️ Chloe certainly was quick off the mark with an immediate response!
You will also be pleased to know, we have some exciting improvements in the pipeline for our website ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated.
We hope you enjoy the festival!
Kind Regards,
TL Team
Excellent customer service
The customer services team were superb. I was assisted by Chloe, who was quick to respond and found easy, pragmatic solutions. Really appreciate the ease of use and interactions as it made the whole booking process so much easier. Thanks very much!
22 maja 2025
Opinia niezależna
Odpowiedź od Ticketline
We couldn't agree more, we really do have a superb customer service team ☺️
Wonderful to hear you found contacting the team and getting a resolution easy - that is exactly our aim!
Thank you for taking the time to let us have your feedback, it is very much appreciated!
Enjoy the festival Ted!🤘
Kind Regards,
TL Team
I had no hope when messaging customer…
I had no hope when messaging customer service late in the evening on Saturday about the issue I had with tickets for event on Sunday… yet it was all sorted for me in the morning! Superb customer focus, thank you!
18 maja 2025
Opinia niezależna
Odpowiedź od Ticketline
No problem at all Maja!
Our super Customer Service team do work ad hoc hours when we have big events coming up for those last minute queries, we really want to see everyone gain access to the event without issue.
Thanks you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Miasing festival ticket
The quick response was excellent and unexpected, I did not expect to hear anything for a couple of days. The situation was also resolved quickly within minutes
15 maja 2025
Opinia niezależna
Odpowiedź od Ticketline
We certainly don't want our customers waiting around for a response, so we really do try to have things resolved as soon as we can ☺️
Great to hear you were happy with the service provided @customer and thank you for taking the time to let us have your feedback, it is very much appreciated!
Kind Regards,
TL Team
Very helpful service
I spoke to the advisor, Moh, who said the tickets I wanted for my daughter were sold out. He advised there were 2 available on their sister site and wished me luck. I managed to get the tickets and I have the happiest daughter ever. She is absolutely thrilled. I'm really grateful for Moh giving me that information instead of just saying they were sold out and ending the call. I'm not up to date with buying tickets so I wouldn't have known about the other site or that it was trustworthy etc. Many thanks to Ticketline (and Moh) for doing a great job for us.
14 maja 2025
Opinia niezależna
Odpowiedź od Ticketline
Absolutely wonderful to hear the advice given by Moh has made your daughter happy Lindsey, we certainly are here to help ☺️
We do understand ticket buying can be a little stressful knowing if you are purchasing from a genuine website, which is why we continue to offer a Customer Service helpline for reassurance.
Great to hear you found our official re-sale site, Fanticks - all listings are individually approved by the team which means buyers can be confident they are purchasing from a trusted source.
Thank you very much for your feedback, it really is appreciated!
We hope your daughter enjoys the event ☺️
Kind Regards,
TL Team
I couldn’t find my tickets in my inbox…
I couldn’t find my tickets in my inbox and emailed customer services, Chloe responded within minutes and resent the tickets.
Great service.
2 maja 2025
Opinia niezależna
Odpowiedź od Ticketline
John - we wouldn't want to leave you wondering Where Are You Now When I Need You? 😉
Great to hear Chloe had this resolved in minutes for you!
We hope you enjoyed the gig 😊
Thank you for providing us with your feedback, it really is appreciated!
Kind Regards,
TL Team
Doświadczenie Trustpilot
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