First went into the store to discuss potential Sim Only deals, Richard was incredibly friendly, super helpful, not trying to force me into taking out a contract with them, just offering advice and... Zobacz więcej
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Lokalizacja
Zmień lokalizację336 Almondvale South, The Elements, EH54 6HR Livingston, North, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Head really good experience with Cheryl help me upgrade my current plan really happy
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We had a fantastic experience at Three today with Lewis. We needed help with several contract changes and had a number of queries, but nothing was too much trouble. Lewis was extremely helpful, kn... Zobacz więcej
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⭐⭐⭐⭐⭐ I had an absolutely brilliant experience at the Three store in Livingston Centre, thanks to Lewis and Sean! They were incredibly friendly and welcoming from the moment I walked in, and we... Zobacz więcej
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Informacje dotyczące firmy
O Three UK - 3Store Livingston
Napisane przez firmę
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Napisane przez firmę
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Dane kontaktowe
336 Almondvale South, The Elements, EH54 6HR, Livingston, North, Zjednoczone Królestwo
- 01506440945
4,8
Doskonała
123 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very happy
Andrew was particularly helpful adding a new line to my account. I gave my idea of a budget and he was quick to find the perfect phone and contract for me. Everything was explained very well. I'm one happy customer. Thank you
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi Dave, thank you for taking the time to leave your review. We’re delighted Andrew could make the process so smooth and help you find the right option for your needs. It’s great to know you’re pleased with how everything came together! — Three Social Media Team
We visited the store to upgrade my…iPhone
We visited the store to upgrade my son’s iPhone and while we were there we got good advice on the new Honor V6 so I upgrade my phone too. Kyle was so helpful and gave us great deals. Thank you very much.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hey Brian, it’s great to hear that our team was able to support both you and your son during your visit, and that Kyle provided guidance that helped you choose the right devices. Thank you for sharing your experience with us. 😊
-Three Social Media Team.
Andrew is really helpful and provides…
Andrew is really helpful and provides quality service to customers, explaining clearly about the questions we ask.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hey Chu, thank you for your glowing review. It's wonderful to hear Andrew provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
Nathan was a great help with my phone…
Nathan was a great help with my phone selection today. Upgrading to the new Z Fold 8 and he made sure everything was explained in detail. Highly recommend
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hello Callum, we’re glad Nathan could walk you through choosing your new device and make everything clear – Three Social Media Team
Cheryl was very helpful.TYSM🫶🏼
I couldn’t Thank enough to Cheryl who helped me to get the deal that i missed because of my mistake. 100% recommend to always go in store and buy your stuff.
Thank you again Cheryl
You are a diamond 💎
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi, Suleman. We're absolutely thrilled to hear that Cheryl completely saved the day for you. Human mistakes happen, but finding you that missed deal shows exactly how dedicated she is to delivering top-tier value. 😇 - Three Social Media Team
Odpowiedź od Three UK - 3Store Livingston
Hi Claire, thanks for the brilliant review. We’re glad to know that Cheryl delivered exceptional assistance and created a seamless experience for you.
– Three Social Media Team
Craig was wonderful
Craig was wonderful, excellent customer service thanks 3 family
2 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi Tony, thanks for the lovely review. We’re delighted to know that Craig delivered exceptional assistance and ensured a positive experience for you.
– Three Social Media Team
Great service from Craig
Great service from Craig. Could not have been more helpful and explained everything thoroughly. Very happy with the service we received.
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Your words are a real highlight ✨ Betty. We’re overjoyed Craig’s expert guidance provided the clarity you needed and earned such wonderful praise 🌼
- Three Social Media Team
Got a very easy upgrade done with…
Got a very easy upgrade done with Nathan who was very helpful!
31 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi there, thank you for the 5⭐ review! We’re thrilled to hear that Nathan made your experience seamless.
Three Social Media Team
Nathan was amazing he explained…
Nathan was amazing he explained everything so I understood all the information
26 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi Shona, we’re delighted to hear Nathan provided such clear guidance and helped you feel confident with all the information. We truly appreciate your feedback.
– Three Social Media Team
Cheryl was brilliant
Cheryl was brilliant, explained everything, asked us if we wanted to know anything, took her time, great experience
19 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
This made our day 🌈 Lara. We’re overjoyed Cheryl’s attentive approach and steady guidance earned such wonderful praise 🌼
- Three Social Media Team
Very good service
Very good service. Craig was very helpful and friendly.
19 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Love this energy 🎉 Michele. We’re pleased Craig delivered such stellar support 🌼
- Three Social Media Team
Andrew provided unbelievable customer…
Andrew provided unbelievable customer service at the three store in Livingston today. I had been encountering numerous issues with my pay as you go plan and he spoke with me regarding moving my services to a monthly contract and helped me to understand the benefits of this. Andrew then assisted me with moving from PAYG to a monthly contract, which is something that I had been considering it for some time, and im really grateful for his patience and assistance. Couldn’t be happier for all of the insightful information he provided.
Many thanks also to Kyle and Richard at the Livingston store for also assisting with the issues and providing additional support regarding my account.
10/10 for customer service and thank you to all gentlemen for being so kind and supportive. Three should feel very privileged to have them as employees!
17 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi Rebecca, it’s wonderful to know Andrew took the time to guide you through your options and gave you the confidence to make a change you’d been considering for some time. It’s equally rewarding to hear Kyle and Richard helped contribute to such a positive outcome, with the support, knowledge and care from the Livingston team leaving such a lasting impression. — Three Social Media Team
Great customer service
Great customer service, intelligent staff and able to support us during our whole time during the store. We was served by Craig, highly recommended.
16 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
That's fantastic, Poken. We're glad to hear that Craig provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😇 - Three Social Media Team
Andrew helped me with my new phone
15 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi Derek, thanks for sharing this. We’re pleased Andrew was there to support you with your new phone. — Three Social Media Team
had a very great experience with kyle
had a very great experience with kyle
Best customer service
14 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hey there, we’re thrilled that Kyle made your experience so positive. Thank you for sharing your lovely feedback 😊
Three Social Media Team
Best customs services i ever had
14 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hey Salman, thanks so much for sharing your experience. We're glad our team made a great impression on you 💙
-Three Social Media Team.
Avoid this company especially their home internet service
I don't know how this company has an excellent rating of 4.6, since around 40% of all comments are negative (1 star comments), this can be checked in their rating here.
Avoid this company especially their home internet service. Absolute failure in terms of Home Internet, very weak connection. Regarding their customer support and assistance services, fairness towards users - I can give them 0 stars. Extremely incompetent and helpless staff, as well as absolutely incorrect attitude towards current clients. My contract with them expired and I stopped the direct debit, I went to their office to tell them that contract it's expired and I no longer wanted to use their services, I don't use their internet and have switched to another internet provider, the office staff told me that they could not stop the contract and I had to call support/help center to cancel it, I called them on the phone, the person on the phone told me that I had to pay this month and the next because there was a 1 month notice. The contract has expired he wants me to give him a 1 month notice. This is not right at all. He also told me that he could not give me confirmation by email that my contract would be terminated, he can only tell me over the phone, the reference number of my request. I asked him if I could pay later when the contract was terminated, because I had stopped the direct debit since the contract had expired, and he told me it was no problem. Then I got an email saying I owe £29,75 a monthly subscription because I missed a monthly payment and they said and they even filed a report on the next day to TransUnion for an unpaid bill and my credit score was even affected by 37 points because of their unpaid bill after the contract expired.
I had to go to the office again to pay the bill because access to my account was limited due to this unpaid bill, the person at the counter in the office told me that the bill is £64.50 for the previous and current month plus late fees. I told him ok and I paid it. I asked him if and when the contract would be terminated and if I would receive confirmation, and he told me that he did not know and could not do anything.
Don't trust this company, they will drive you crazy and make you pay until your world is spinning for an unused service.
13 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi Iliyan, we're sorry to hear about this. We can understand how frustrating it must have been to receive different information regarding your cancellation, billing and account status, especially when you've also raised concerns about the notice period and the impact this may have had on your credit file. This isn't the level of service we'd want for our customers.
As we're unable to access account details on this channel, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. The team will be able to review the billing and cancellation details on your account, discuss the concerns you've raised and help clarify the options available.
- Three Social Media Team
Cheryl was really helpful
Cheryl was really helpful, friendly and helped me with my issue which the online bot couldn't
9 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Your words are a real highlight, Laura ✨ We’re delighted Cheryl’s dedicated support got things back on track where other channels couldn’t. Thanks for sharing the love 🌟
- Three Social Media Team
Cheryl was excellent and very…
Cheryl was excellent and very knowledgeable.
9 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Livingston
Hi Paul, it is superb to hear that Cheryl provided such expert guidance and looked after you completely. — Three Social Media Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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