Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with... Zobacz więcej
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Store manager Gurdas was excellent! Came in to upgrade phone was out of stock in Edinburgh but made sure he got one delivered to store for me and give me and my daughter a great deal! 10/10
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I can't recall the customer service rep's name but he was outstandingly nice and helpful and made everything seem very easy.
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Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand... Zobacz więcej
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Informacje dotyczące firmy
O Three UK - 3Store Edinburgh (City)
Napisane przez firmę
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Napisane przez firmę
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Dane kontaktowe
74/75 Princes St, EH2 2DF, Edinburgh, North, Zjednoczone Królestwo
- 01312254748
4,8
Doskonała
125 recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Luke made the painful easy
Luke made the painful easy - highly recommend!
2 września 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Thanks for this fantastic 5⭐ review! We’re thrilled to hear Luke provided excellent support. - Three Social Media Team
Outstanding service
I can't recall the customer service rep's name but he was outstandingly nice and helpful and made everything seem very easy.
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Amy, thank you for your kind review. We're delighted to hear the support you received made everything feel straightforward and hassle-free. It's wonderful to know your visit left such a positive impression. We appreciate you taking the time to share your experience.
- Three Social Media Team
Came Into upgrade and got the pleasure…
Came Into upgrade and got the pleasure of dealing with sim! She got me a great deal with a new phone and all the accessories. Excellent service and everything went smoothly.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Tracy, it’s brilliant to hear that Sim supported your upgrade journey and helped you explore a new phone with accessories. We’re pleased everything came together smoothly during your experience. — Three Social Media Team
Great service from store manager Gurdas…
Great service from store manager Gurdas after some system issues managed to get me a great sim deal!
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Great to hear, Bisi that Gurdas made such a positive impact by taking the time to find the right SIM deal and provide clear support throughout the process – experiences like this really highlight the level of service we aim to deliver.— Three Social Media Team
Contract Renewal
Great help by Mr Singh and Cruz in training, definitely recommend this network and shop!
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Boom 💥 Joao 🚀 Fantastic to know that Singh and Cruz provided such expert guidance and earned your spot‑on recommendation 🌟
- Three Social Media Team
Store manager Gurdas was excellent
Store manager Gurdas was excellent! Came in to upgrade phone was out of stock in Edinburgh but made sure he got one delivered to store for me and give me and my daughter a great deal! 10/10
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Your shout‑out is WOW, Elizabeth ✨ We're delighted that Gurdas went the extra mile to secure your new phone and helped both you and your daughter find such great value. Recognition like this speaks volumes 💙
- Three Social Media Team
Odpowiedź od Three UK - 3Store Edinburgh (City)
Lovely feedback, Indra 🌟 We’re delighted everything went smoothly for you 🙌 💙-Three Social Media Team
Cruz is very cool and help me for make…
Cruz is very cool and help me for make me understand how everything works and what suits me.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Ishaa! We're delighted Cruz provided outstanding support. Thanks so much for your fantastic 5⭐ review! - Three Social Media Team
Aaron was 10/10 Patient
Aaron was 10/10 Patient, calm ,well detailed and very entertaining. When uou go to three please ask for Aaron to be your handler.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Chisom, we're so glad Aaron was able to make your interaction such a positive one! His dedication to explaining things clearly and keeping the conversation engaging is exactly the kind of support we strive to provide.
– Three Social Media Team
Very good service
Very good service, Luke was very professional. He helped me with getting a new phone set up and a good price with the deal. His colleague Cruz was good a little bit helping, but Luke mainly dealt with me very good and I will tell my friends to shop at this store.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Wow, Giovanni! Your review is next level awesome! 🎉 Huge shout out to Luke and Cruz team for making it unforgettable. Many thanks 😉 — Three Social Media Team
Brilliant service by Luke today
Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with a few accessories. Could not recommend Luke highly enough.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hey Ray. We’re so pleased Luke turned things around by finding the right solution and securing a great deal for you. Moments like these brighten our day. ☺️ - Three Social Media Team
Great service!
Aaron was extremely helpful, patient and knowledgeable. He was happy to help and knew all the answers to my questions. He made getting a new phone a very quick and easy process for which I’m very grateful for. Can’t recommend him enough. Thank you!
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Abigail, thank you for the wonderful feedback. We’re happy to hear that Aaron delivered top tier assistance, answered all your queries and ensured an effortless, quick experience while helping with your new device. Your recommendation truly means a lot to us.
— Three Social Media Team
Sin saved me so much money!!!
Sin saved me so much money!!!! Best advisor!!!
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hey Maria, we’re really glad to hear Sin was able to help you save a great amount of money. Thank you for sharing your experience 😊
-Three Social Media Team.
The best help with Sim in Edinburgh
The best help with Sim in Edinburgh. Super informed.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Rosie, thank you for the fantastic ⭐⭐⭐⭐⭐ rating. It's wonderful to hear that our team made your visit so reassuring and informative at the Edinburgh branch.
Three Social Media Team
Lovely experience at the Three store…
Lovely experience at the Three store today. I could not get access to my Three plus app and Bilal helped me get access and even renewed my contract at great price. Absolute star.
30 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Sheila, thank you so much for sharing this. We're absolutely delighted to hear that Bilal turned your day around. Getting locked out of an app is always frustrating, so it's fantastic that he could get your Three+ rewards sorted while saving you money on your new contract. 🥰 - Three Social Media Team
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Rita, thanks for the amazing feedback. We’re thrilled to hear that Sim offered such warm and excellent assistance.
– Three Social Media Team
Five star service
We visited the store on 23rd July. All of the peoople were very friendly. Aaron helped me buy a new phone and set it up for me. He was superb. Very helpful and knowledgable. He wss very personable and approachable. Seemless transfer to new phone. Outstanding servoce.
23 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Thanks for the great review, Moira! We’re thrilled to hear you got a new phone and received fantastic support from Aaron. – Three Social Media Team
Bilal was excellent and very prompt in…
Bilal was excellent and very prompt in helping me set up my new home broadband!
20 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Edward! Thank you for the great feedback, and welcome to the network. We are thrilled Bilal was able to get your home broadband set up so quickly and smoothly!
— Three Social Media Team
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi there, Thank you so much for taking the time to leave us such a kind review. We are absolutely thrilled to hear that you are having a great experience with us! Your positive feedback means a lot to the whole team.— Three Social Media Team
Amazing service by Sim
Amazing service by Sim - genuinely so lovely and nice. Made me and my partner so at ease so happy with our new phone and service, This girl needs a promotion
18 lipca 2026
Opinia niezależna
Odpowiedź od Three UK - 3Store Edinburgh (City)
Hi Rhea, thank you for sharing such a lovely review. We’re thrilled to hear that Sim made you and your partner feel so comfortable and confident with your new phone and service.
– Three Social Media Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.