Harry at Bluewater did a great job with my Longines the other day. Went well above and beyond the call of duty to get it working very quickly (I had limited time) and for a great price. Honestly, can'... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The Watch Lab cribbs causeway extensively damaged a solid gold bracelet that I took in for repair. They then claimed to have fixed it but it has been shortened to such an extent that it can no longer... Zobacz więcej
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The young lady who served me today in John Lewis, Newcastle upon Tyne, put herself to a great deal of trouble to help me sort out my Fitbit watch. She tried lots of different things to try to fix the... Zobacz więcej
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Yet again The Watch Lab at Bluewater Dartford gave great advice on possible watch repair. On this occasion the watch strap was broken and easily repaired. Thank you. The watch though did not need new... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.
Dane kontaktowe
Zjednoczone Królestwo
- customer.support@timpson.com
- www.thewatchlab.co.uk
4,2
Dobra
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
'Watch this lad' at The Watch Lab!
Visited The Watch Lab at the Mall Cribbs Causeway Bristol, after phoning to see if they were open on the Bank Holiday Monday. They were and I saw Tom who was polite, courteous, professional and very personable.
He fitted a battery in my wife's Emporio Armani for free!
I have no hesitation in recommending Tom and The Watch Lab on this forum.
Outstanding customer service and a really nice guy too.
A great ambassador for the business.
4 maja 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
It’s wonderful to hear that your visit to The Watch Lab at The Mall, Cribbs Causeway went so well. Tom sounds like he gave you outstanding service: polite, courteous, professional and genuinely personable. Fitting a battery for free on your wife’s Emporio Armani is exactly the kind of thoughtful touch we love to see, and he’ll be over the moon to know he made such a positive impression.
Wonderful service consistently and the…
Wonderful service consistently and the staff always go above and beyond I never go anywhere else now
30 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your lovely feedback. It’s wonderful to hear you’ve consistently had such great service and that the team always go above and beyond for you. Knowing you wouldn’t go anywhere else really means a lot.
Bluewater Mall, Dartford
Bluewater Mall, Dartford 29th April 2026
Excellent job completed on the spot by friendly, knowledgeable and courteous guys. Highly recommend. Thank you.
Andy SE3
29 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your lovely feedback, Andy. I’m really pleased to hear the team at Bluewater, Dartford looked after you so well on your visit on 29th April 2026. The guys will be delighted to know their friendly and knowledgeable service made such a great impression. We really appreciate the recommendation.
WATCH LAB
WATCH LAB . MILTON KEYNES. 2 CHEAP WATCHES TAKEN TO MILTON KEYNES BRANCH OF WATCH LAB . NEEDED 2 LINKS TAKEN FROM 1 WATCH , AND A BATTERY FITTED IN THE OTHER . WAS TOLD IF I HAD BOTH DONE TOGETHER £45. HAVE JUST CHECKED MY BANK STATEMENT AND BEEN CHARGED £45 FROM IN TIME[WHO IS THAT] AND £14 FROM MK WATCHES. I FEEL RIPPED OF . PART OF THE TIMPSON GROUP .
23 kwietnia 2026
Opinia niezależna
Brilliant service
Josh was extremely helpful and even added an extra link to the strap as it was too tight. I only went in for a new battery but he went the extra mile. Branch 1342 and repair number W13429448AA
26 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for letting us know. It’s great to hear that Josh was so helpful during your visit to branch 1342. We’ll make sure your feedback is passed on to the team. It’s very much appreciated.
Fast and efficient service
Fast and efficient service - battery replaced and watch returned within 4 days.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you for your feedback! We’re delighted to hear you were happy with the fast and efficient service and that your watch was returned quickly. We really appreciate you taking the time to leave a review!
Quick, effective process
Quick, efficient & friendly too - great combination.
Guy knew his stuff and showed confidence which reflected well on him & the organisation
15 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your kind feedback! We’re delighted to hear you received quick, efficient, and friendly service, and that our colleague’s knowledge and confidence made a positive impression. We really appreciate you taking the time to share this.
Matt at Colchester Fenwick
Matt at Colchester Fenwicks cleaned my silver starfish necklace beautifully . It was a very quick efficient service and he was very helpful and friendly.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your lovely feedback! We’re delighted Matt could clean your silver starfish necklace so well and provide quick, friendly, and efficient service. We really appreciate you taking the time to share your experience!
Absolutely terrible £69.95 to change a…
Absolutely terrible £69.95 to change a battery absolutely disgusting charging oap this price
9 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Hi there,
We’re sorry to hear you’re unhappy with the cost of the service. We understand price is important, and we aim to be transparent about all charges before any work is carried out.
Our pricing reflects the in-store service provided, including fitting, testing, and warranty on the work completed.
If you would like us to review this further, please contact our customer care team at customer.support@timpson.com
Told to wait twenty minutes
Told to wait twenty minutes
Cost would be £35
Returned after twenty minutes and they couldn’t do it.
Went somewhere else (not saying) but took five mins and cost £12.99
Shop around
4 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Hi there,
We’re sorry to hear about your experience and that the service did not meet expectations on this occasion. We understand how frustrating it must have been after being asked to wait and then being unable to complete the work.
Your feedback will be passed on to the team for review, as we always aim to be clear and accurate with both timings and pricing.
Thank you for taking the time to let us know.
I needed new battery in my watch got it…
I needed new battery in my watch got it done and even 2 years warranty. After receiving my watch everything was expected how to use it and what to do. Thank you
3 kwietnia 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you for your feedback — we really appreciate you sharing this.
Great to hear you had your watch battery replaced and were given a 2‑year warranty for peace of mind. It’s also lovely that everything was explained clearly when you got your watch back, so you knew exactly how to use it and what to expect.
Thanks again for taking the time to leave your review — it means a lot.
Een prachtige vintage Frederique…
Een prachtige vintage Frederique Constant chrono opgestuurd. Hopeloos geval. Slijtage, beschadigingen wat al niet. I didn't care, voor mij was ie dierbaar. Diverse horlogemakers hadden 'm al geweigerd. The Watch Lab kreeg 'm weer aan de praat! Gewoon schoonmaken en nieuwe batterij: kom er maar eens op. Maar waarom zagen de gerenommeerde verkopers dat niet? En omdat het iets langer had geduurd, werd mij niets gerekend. Niets! Ik ben ze zeer dankbaar en kan hun inspanningen niet hoog genoeg prijzen. Als het The Watch Lab niet lukt, dan moet je echt een nieuw klokje kopen...
2 kwietnia 2026
Opinia niezależna
Omega watch clasp rebrushed to factory
I have a new omega watch and in the first month of ownership managed to scuff the main clasp. The guys in st Enoch centre in Glasgow helped me out on the spot and managed to restore to factory brushes finish in 20 mins. Delighted with the work thank you 🙏
30 marca 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for sharing this — we really appreciate you taking the time to leave such a brilliant review.
We’re delighted to hear that the team at the St Enoch Centre were able to help with your Omega clasp and restore it back to a factory‑brushed finish so quickly. Scuffing a new watch is never a good feeling, so it’s great to know they could sort it on the spot and leave you happy with the result.
Your kind words mean a lot, and the team will be thrilled to hear your feedback.
I unfortunately broke a pin in my watch…
I unfortunately broke a pin in my watch strap took it in to sarah and she was great put a new one in while I waited great service thank you very much definitely recommend x
30 marca 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you for your feedback — we really appreciate you sharing this.
Great to hear that Sarah was able to sort your watch strap so quickly after the pin broke. Getting it fixed on the spot while you waited is exactly the kind of service that makes things easier, and she’ll be glad to know how much you appreciated it.
Always get excellent.aervice at the…
Always get excellent.aervice at the Romford branch. I've been using it for years with no problems. Thoroughly recommend you give them a try.
28 marca 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you for your feedback — we really appreciate you sharing this.
It’s great to hear you always receive excellent service at the Romford branch. Being a long‑time customer and having consistently positive experiences says a lot about the team there.
Thanks again for taking the time to leave your review.
Great service
David was very polite and helpful at the Leicester branch in the shires he repaired watch very quickly
23 marca 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your kind feedback! We’re delighted David could provide quick and helpful service at our Leicester branch. We’ll be sure to pass your words on.
Put my watch in to Tag in Glasgow to…
Put my watch in to Tag in Glasgow to get a service and some repairs and fit a new battery and seal
Sent it away and got it back and was told the parts were now obsolete and they didn’t even put a new battery and seal in it
Took it to John at the Watch Lab
He fitted a new battery and seal and checked the workings of the watch and tried to fix a small problem with it
Watch now working and a 3rd of the price Tag we’re going to take to not even try to fit a new battery and seal
22 marca 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your feedback! We’re delighted John could provide a thorough service and get your watch working properly. We’ll be sure to pass your kind words on.
Will at the Leicester Highcross branch…
Will at the Leicester Highcross branch provided outstanding service—he’s a real credit to your business. Five stars!
18 marca 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your wonderful feedback! We’re thrilled Will could provide outstanding service and we’ll be sure to pass your kind words on.
Excellent service
Emporio Armani watch taken in as long hand was fixed at 12 o'clock. Watch was initially checked and as initial inspection showed further investigation was required. We returned a coupke of hoyrs later and were advised it was the mechamism thst needed to be replaced and the watch would need to be sent away. The work did take longer than originalky quoted (5 weeks) but on collection was very pleased with the result. All staff in the store (Manchester Arndale) wete friendly, approachable and helpful. I was also reassured that The Watch Lab is part of the Timpson Group. I woukd highly recommend.
13 marca 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your detailed feedback! We’re delighted our Manchester Arndale team could provide friendly, helpful service and ensure your Emporio Armani watch was repaired to your satisfaction. We really appreciate your recommendation and kind words.
Excellent, friendly service
Paul in the Glasgow Buchanan Galleries store was superb. I popped in having lost a pin from one of the links in my watch and the glass on the front had fallen off.
Paul very kindly fixed it for free whilst I waited. Had a few batteries from the Watch Lab over the years, but now wont go anywhere else.
9 marca 2026
Opinia niezależna
Odpowiedź od The WATCH Lab
Thank you so much for your wonderful feedback! We’re thrilled Paul could help fix your watch while you waited. We’ll be sure to pass your kind words on.
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