I ordered a new collar for my poodle. The company really impressed me as they suggested a different type of collar that would be more suitable. The collar has arrived and the quality is excellent. I’m... Zobacz więcej
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Ordered three products which are basically drop shipped by the company. Items all delivered ok but absolutely no response to any of my emails. Four emails sent, nil response. Communication with... Zobacz więcej
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Matter satisfactorily resolved. Update to my last review. Carrie at customer service was very responsive and helped resolve the late arrival of the KONG toy which was sent via courier as soon as s... Zobacz więcej
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I ordered a dog bed 2 weeks ago with a one to two day delivery and haven’t even had an email to confirm the order however the order is on the account on their website and money in the bank is all sort... Zobacz więcej
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Informacje dotyczące firmy
- Sklep zoologiczny
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- Projektant wnętrz
Informacje przekazane przez różne źródła zewnętrzne
We love our pets and our home, see our stylish range of luxury dog beds, designer dog collars, coats and handmade personalised dog bowls.
Dane kontaktowe
Copperhouse Court, MK7 8NL, Caldecotte, Zjednoczone Królestwo
- customerservice@thestylishdogcompany.com
- www.thestylishdogcompany.com
3,7
Średnia
79 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Excellent quality!
Ordered a few items for my dog, all came excellent quality and I know they will last. Great customer service too
29 września 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
That's kind, thank you :)
Had looked at this product for months…
Had looked at this product for months and had decided to order one as soon as my pup had stopped growing.
Ordered the collar and I have to say it didn’t meet expectations with an absent and uneven contrast border. I messaged the company as soon as I received it to let them know how disappointed I was. Got an immediate response on a Saturday saying they’d let the saddler know and I was able to return the collar( I’d offered to send photos but they didn’t ask to see any)
The company place themselves in the premium range but unfortunately the product didn’t match my expectations however the response was good.
28 września 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
We are sorry to hear that the collar did not meet your expectations, we want each and every customer to be happy. We are pleased that our customer service was satisfactory though :)
Great item
Great item, reasonably priced, super quick delivery, will definitely be using again
17 września 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Great, we look forward to seeing you online again :)
Odpowiedź od The Stylish Dog Company
Thanks Helen. We are happy that you are happy ;)
Lovely comfy bed
Lovely comfy bed - dog loves it!
10% discount on first order thank you
29 sierpnia 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Great news, thanks Elle! :)
Odpowiedź od The Stylish Dog Company
Thanks Debbie for your kind comments. :)
Excellent service and a very stylish…
Excellent service and a very stylish (and practical) collar.
15 sierpnia 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Thanks Rachael, we are pleased you like the collar. :)
So pleased with the quality and style…
So pleased with the quality and style of the collars that I bought for my two dogs. Had been looking for decent collars for some time.
3 sierpnia 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Thank you for your kind comments, we are very pleased you are happy! :)
Odpowiedź od The Stylish Dog Company
Thanks Nicola. We are very pleased you are happy with the bowls.
Odpowiedź od The Stylish Dog Company
We spotted a very content little dog in your profile picture! Thanks very much for your review.
I ordered a dog bed 2 weeks ago with a…
I ordered a dog bed 2 weeks ago with a one to two day delivery and haven’t even had an email to confirm the order however the order is on the account on their website and money in the bank is all sorted to be taken. Terrible service no confirmation or apologies for the delay. Will not be using again such a shame.
22 czerwca 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
HI Lucy,
We sent you an email as soon as we saw this and apologised. You were unfortunately caught up in an upgrade on our server due to the site receiving a high demand of visits, and your order emails did not get sent out. This order was sent immediately the next day and we also added a free gift which we hope your dog will love. Sorry again for any inconvenience.
Return address in Poland. Courier at my expense.
It was not clear to me at point of purchase that the large dog bed (I ordered two to compare) would have to be returned to Poland by courier at my expense. The website states that the return address is different from the one shown. Only when you apply for a returns form - there is none - the bad news is broken to you. I think this is dishonest. All good companies should have a returns warehouse address in the UK. I will not be using this company again and suggest you think carefully what you order and ask where it’s coming from.
18 czerwca 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
We are sorry you felt annoyed about your return for the Bowl and Bone Europe dog bed. This particular bed is despatched directly from the manufacturer in Poland as clearly stated on the product page under “Delivery”. It also states that you will have to return the item to this location should you wish to exchange or return again on the product page. It’s only one brand on our site as most of our products are made by Artisans’s in the UK however due to popularity of Bowl and Bone products with our customers, we do like to offer the choice.
Half check collars and matching leads.
Fabulous sets of leather half check collars and leads to match made to order in the colours of choice - helpful, efficient service and couldn't be more delighted with the quality.
8 czerwca 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Thanks for your kind comments.
Bought a tan and cream leather collar
Bought a tan and cream leather collar, it is well made, fits nicely, and looks smart and stylish. Job done.
25 maja 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
We are glad you are pleased.
Very disappointed
I have bought quite a number of dog beds from this company. i was pleased with them, but now I cannot get in touch with them They don't give a telephone number or a postal address. They don't seem to do the lovely dog beds I have had in the past. Have they been taken over? I have my password written down but it rejects it, as well as telling my email address is not valid. I think I do know my own email address!! All this aggravation means I will not be in a hurry to buy from this company again.
14 maja 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
I can confirm that we have updated our site in the last twelve months and also updated our product range. We also have a new help desk service for all of our customer’s questions. This new site and improved customer service is to offer a fast and recorded service which is efficient for both ourselves and our customers. Concerning passwords, we have updated security to coincide with GDPR policies and also to improve the security of our brand. All our customers can set up a secure account, or buy simply as a guest, this is for the customer’s individual preference.
Our dog absolutely loves her new bed
Our dog absolutely loves her new bed. She looks so comfortable. I will definitely be buying a new bed for our other dog.
30 kwietnia 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
I’m so glad she’s enjoying her new pillow bed. Thanks Debbie.
It’s a great product was warned of a…
It’s a great product was warned of a slight delay but it arrived quickly beautifully wrapped
22 kwietnia 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Thanks Peter, We are glad you are pleased.
Great collar and lead and fast service
5 kwietnia 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Thanks Victoria, we are glad you are happy :)
Harris tweed collar
I was very impressed with the quality and the choice that The Stylish Dog Company offered online so I ordered a harris tweed collar for my Miniature Schnauzer. Excellent packaging and delivery, the collar arrived very quickly and beautifully wrapped. I will definitely be making further purchases.
31 marca 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Hi Julie,
We are very pleased you and your Schnauzer are both happy with the collar. Thanks very much for your kind comments.
Best regards,
Carrie
Having been told a dog throw would be…
Having been told a dog throw would be made within 7 days a month later i’m Still waiting with no explanation given.......
24 marca 2018
Opinia niezależna
Odpowiedź od The Stylish Dog Company
Hi Andrew,
I am sorry your experience with shopping with us was not satisafactory.
The particular blanket you bought is handmade to order, and as stated on the product page, it can take up to 14 days to deliver.
It was delivered to you within this time frame, however unfortunately, you were not at home on the day of delivery so it was taken to the UPS Collection point, as advised by a card that was posted through your door, for you to either pick up or arrange another delivery date. This was not carried out by you until you contacted us and we looked into the situation further and advised you.
I can see that this has now been delivered/picked up and hope you and your dog are very happy with the blanket.
Best wishes, Carrie.
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