Always had great service from HIP and never an issue with returns. Such a shame they appear to be closing down.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered an item for pick up on Jan 1, which was dispatched for store pick up over 3 weeks ago, the item is still not ready to collect. I have attempted contact with customer service via all fo... Zobacz więcej
I've never been in store only bought gift vouchers, but our son shops within your stores and really rates the shopping experience
Excellent store in the Northern Quarter of Manchester. Some fabulous staff too - special mentions to Jess, George, Max and Bibo.
Reakcja na opinię
Informacje dotyczące firmy
O HIP - Manchester
Napisane przez firmę
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsDane kontaktowe
63 Thomas Street, M4 1LQ, Manchester, Zjednoczone Królestwo
- 0161 831 7870
4,3
Doskonała
34 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Always a pleasure shopping at Hip…
Always a pleasure shopping at Hip fantastic clothing at reasonable prices speedy deilvery no hassle
7 lutego 2026
Odpowiedź od HIP - Manchester
Hi Ian,
I would like to express my gratitude for the positive feedback you provided with your 5 star review.
We hope that you continue to shop with us.
Regards,
Farhan,
HIP Store Online Reviews Team.
Good price and fast delivery to Barcelona
26 stycznia 2026
Odpowiedź od HIP - Manchester
Good Morning!
Thank you for taking the time to leave such a fantastic review, we are so pleased you are happy with the price and delivery service we offer!
We hope you continue to shop with us in the future.
Kind regards,
Georgia,
The HipStore Custmer Care.
No reply when contacting the site…
No reply when contacting the site regarding a returned item.
17 stycznia 2026
Odpowiedź od HIP - Manchester
Dear Nathan,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I apologise for any confusion regarding our recent outreach. We have sent you a direct email which requires your attention, and I wanted to ensure you're aware of this correspondence.
Please do check your email inbox, including your spam or junk folders, as sometimes emails can be filtered there depending on your provider settings. If you're unable to locate our email or need any assistance with the matter we've contacted you about, please don't hesitate to reach out to us directly.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
The Hip Store Customer Care.
Customer Service and Delivery times diabolical
I ordered an item for pick up on Jan 1, which was dispatched for store pick up over 3 weeks ago, the item is still not ready to collect.
I have attempted contact with customer service via all forms available on website, as prompted to do so, multiple times, still no response.
Only given two stars as an order I've previously place was refunded accurately, and was delivered to my address within 7 days.
5 stycznia 2026
Opinia niezależna
No problems with the online order
No problems with the online order. However when returning in-store (Manchester), the store assistant was stand-offish and unhelpful
8 stycznia 2026
Odpowiedź od HIP - Manchester
Dear Dan,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I wanted to reach out as we are absolutely delighted to hear that you are happy with your recent purchase from us. Your satisfaction is incredibly important to us, and it's wonderful to know that we've met your expectations.
I do apologise for your in store experience, we have logged this internally.
Kind regards,
Georgia,
The Hip Store Customer Care.
Store was beautiful with nice staffs
15 stycznia 2026
Odpowiedź od HIP - Manchester
Dear Olanrewaju,
I hope this message finds you well. I wanted to reach out as we are absolutely delighted to hear that you are happy with your recent purchase from us. Your satisfaction is incredibly important to us, and it's wonderful to know that we've met your expectations.
Kind regards,
Georgia,
The Hip Store Customer Care.
Great product and very fast delivery so…
Great product and very fast delivery so pass onto friends and family
3 stycznia 2026
Odpowiedź od HIP - Manchester
Dear Paul,
I hope this message finds you well. I'm delighted to hear that you're pleased with your recent order!
Your satisfaction means a great deal to us, and it's feedback like yours that motivates our team to continue delivering the quality service and products that our customers deserve.
We very much hope to welcome you back for future purchases and look forward to serving you again soon.
Kind regards,
Georgia,
The Hip Store Customer Care.
Great service
The website was easy to navigate. Great communication. Item arrived on time when scheduled.
25 grudnia 2025
Odpowiedź od HIP - Manchester
Hi Maisymoo,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Excellent store in the Northern Quarter…
Excellent store in the Northern Quarter of Manchester. Some fabulous staff too - special mentions to Jess, George, Max and Bibo.
27 grudnia 2025
Opinia niezależna
Odpowiedź od HIP - Manchester
Hi Stuart,
Thanks for the 5* review!
I am delighted to hear that you are happy with our service and staff.
We hope that you continue to shop with us.
Regards,
Farhan,
HIP Store Online Reviews Team.
Ordered the trainers and they came,just…
Ordered the trainers and they came,just the way I like it
13 grudnia 2025
Odpowiedź od HIP - Manchester
Hi David,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
The Hip Store Online Reviews Team.
Great service.
11 grudnia 2025
Odpowiedź od HIP - Manchester
Hi Amanda,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
I've never been in store only bought…
I've never been in store only bought gift vouchers, but our son shops within your stores and really rates the shopping experience
13 grudnia 2025
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.