The Gym Group - Reading West Recenzje 38

Wynik TrustScore: 3.5 na 5

3,3

Reading Retail Park Oxford Road, RG30 1PR Berkshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Rachel Rose at Reading West is very friendly and approachable, giving good constructive advice when training. She is also a good instructor and motivates you in class sessions. Only moan about Readin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The Gym is a welcoming place - helped by personal trainer, Emily! I wouldn't have kept going to a gym if it was on my own but having regular sessions there, I've got to know other members and traine... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

There are under 16 year old teens running around everywhere, one ran past me as I was doing flat dumbbell chest press and I dropped the weights on my chest as a kid barged past, hitting my head... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

My time has and still is good at the gym group I mind my business and workout and leave but for some reason I’ve had a email about me “conducting personal training” and have no clue where this has com... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Siłownia
  2. Klub fitness
  3. Ćwiczenia fitness

Napisane przez firmę

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Dane kontaktowe

  • Reading Retail Park Oxford Road, RG30 1PR, Berkshire, Zjednoczone Królestwo

3,3

Średnia

Wynik TrustScore: 3.5 na 5

38 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Do they select customer based on anything?

Reading West. My wife and I have been there a couple of times, rang and the doorbell and nobody ever answered. Today we asked a customer who was leaving if there was any staff in. He was kind and went to call someone. This person came out the door and told us it was her first day but that she called her manager and he would be with us shortly. We were left outside. Nobody offered to come in and take a look at the place as we waited. After 30 minutes waiting outside we left. They probably didn’t want us as customers

5 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Friendly staff available to help

Aaron an other members of staff at the gym are very approachable and can offer some great advise without work outs and anything your unsure of.. Very knowledgeable and have many years experience.. The Gym is pretty big and has a lot of facilities for all your exercise needs..

10 marca 2025
Opinia niezależna
Oceniono na 5 z 5

A 6:30am class on Mon&Tues

A 6:30am class, one of best class.
Thank you both Ernie & Jackie for your continued support to this class.
You're both deserve 5 stars!!!
For me & my wife this is how we should start our day, if you have an opportunity .Felt much more energised and motivated
Keep moving🏋️‍♂️🤸

24 września 2024
Opinia niezależna
Oceniono na 2 z 5

Some rude staff, Unsafe and Unclean environment.

There are under 16 year old teens running around everywhere, one ran past me as I was doing flat dumbbell chest press and I dropped the weights on my chest as a kid barged past, hitting my head as I was mid exercise.

The toilets are honestly disgusting, sinks with tissue in them, doors for lockers broken, I came with a friend and these older men decided to stare at us very creepily throughout the workout at then they saw which locker my friend put his stuff in and one of them smashed the locker door in.

Most of the staff are lovely, kind and want to help, there's a few that are very rude and it's clear that they don't want to work there.

5 marca 2024
Opinia niezależna
Logo The Gym Group - Reading West

Odpowiedź od The Gym Group - Reading West

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Reading West is made aware of your thoughts.

Oceniono na 3 z 5

My time has and still is good at the…

My time has and still is good at the gym group I mind my business and workout and leave but for some reason I’ve had a email about me “conducting personal training” and have no clue where this has come from? As I don’t know anyone from my gym let alone PT anyone?

27 lutego 2024
Opinia niezależna
Logo The Gym Group - Reading West

Odpowiedź od The Gym Group - Reading West

Thanks so much for your feedback, Jay. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Oceniono na 5 z 5

Amin is a great PT at GYM West Reading.

Amin is a great PT at GYM West Reading.
All the staff are very helpful and there is a great atmosphere.

20 lutego 2024
Opinia niezależna
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Odpowiedź od The Gym Group - Reading West

Thanks so much for your feedback, Ryan Patey. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Oceniono na 5 z 5

Oxford Road Reading .

Been a member of Oxford Road, Reading Gym for almost a week now. Been lots of times for workouts and to a class.
Staff members all really friendly and helpful , gym clean and all equipment working perfectly.
Thanks for making me feel welcome 😊

11 sierpnia 2023
Opinia niezależna
Logo The Gym Group - Reading West

Odpowiedź od The Gym Group - Reading West

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Oceniono na 1 z 5

Staff are rude

Staff are rude, don’t say hello, stare and give rude looks. Especially the manager.
Reading west gym.

30 lipca 2023
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Odpowiedź od The Gym Group - Reading West

Thanks so much for your feedback, Abel. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Oceniono na 5 z 5

great gym

A really great gym with a lot of clean equipments,
it gets crouded at times, but thats understandable, also you could use the app to avoid those times.

I have been using it for 6 months.
I would recommand.

14 czerwca 2023
Opinia niezależna
Logo The Gym Group - Reading West

Odpowiedź od The Gym Group - Reading West

Thank you for your review!

Oceniono na 5 z 5

The Gym is a welcoming place

The Gym is a welcoming place - helped by personal trainer, Emily! I wouldn't have kept going to a gym if it was on my own but having regular sessions there, I've got to know other members and trainers. ALL are friendly and always willing to help if you can't work out how to do something.

19 kwietnia 2023
Opinia niezależna
Logo The Gym Group - Reading West

Odpowiedź od The Gym Group - Reading West

Hi there, thank you for your feedback.

Oceniono na 5 z 5

Lovely friendly gym...staff great and…

Lovely friendly gym...staff great and always on hand to help/assist if needed...lots of space and good quality equipment...and a punch bag!

10 kwietnia 2023
Logo The Gym Group - Reading West

Odpowiedź od The Gym Group - Reading West

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Oceniono na 2 z 5

Meh. It’s fine I guess

I come to this gym because it is close to where I live, has good opening hours and lots of equipment, which means even at very busy times I rarely have to wait long to use anything. There are some issues at this gym which make me consider whether I want to continue with this gym. The staff (if they are present which is not often) aren’t particularly friendly on the whole, and don’t maintain the gym they well so there are often weights left lying around/put in incorrect places. The people that frequent this gym are mostly males who can be loud and obnoxious, which may be intimidating if you are new to the gym or a woman. Some of them appear to travel in packs, too. Finally a real gripe of mine is that there seems to be no enforcement of the use of locks on lockers, so most lockers are full of people’s things and closed without a lock, meaning it takes ages of opening countless lockers to find one that’s empty. Perhaps a coded locker system would be more appropriate so that people can store their things safely and conveniently. I won’t leave this gym as it’s the most convenient option, but I don’t love coming here which is a shame.

23 lutego 2023
Logo The Gym Group - Reading West

Odpowiedź od The Gym Group - Reading West

Thank you for taking the time to provide us with feedback regarding your experience at The Gym Group Reading West. We appreciate your comments and would like to address your concerns.

We are glad to hear that you find this gym convenient with good opening hours and lots of equipment. However, we apologize for any negative experiences you may have had with our staff. We will pass your concerns to management, to be taken on board.

We understand your frustration with weights left lying around and put in incorrect places and we will continue to encourage members to follow the membership rules. Regarding the behavior of other members, we apologize for any discomfort this may have caused you. Our main aim is to make all feel safe and comfortable at our gyms.

We also appreciate your feedback regarding the locker situation. We will work to ensure that our guests are aware of the importance of using locks on their lockers.

We are committed to improving our gym and providing the best possible experience for all of our members. We hope that you will continue to use our gym and that you will see improvements in the near future, however, would kindly ask you to reach out to us so we can further investigate your concerns at reviews@thegymgroup.com.

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