The Gym Group - Exeter Marsh Barton Recenzje 54

Wynik TrustScore: 4.5 na 5

4,3

Retail Park Close Marsh Barton Road Marsh Barton Trading Estate, EX2 8LG Devon, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Exeter Gym is a game changer for me. I have one to one PT sessions and as a 73 year old I (and many others) have noticed a remarkable change in my strength and physique. The staff have found a perfect... Zobacz więcej

Oceniono na 3 z 5

The app is absolutely awful, and because of that I’m not getting my full membership privileges such as bring a friend. This has been ongoing since November 2022, and when you ask if it’ll be fixed the... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Scammy company. I have been trying to downgrade my membership for three weeks. Neither app or website works, staff in gym give me a phone number for a billing company who say they can't help, and I ge... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This has to be the best gym in Exeter, it's a cheaper chain but also has loads of equipment and even when it's really busy you can still get on things. Very friendly staff and good classes that can... Zobacz więcej


Informacje dotyczące firmy

  1. Siłownia
  2. Klub fitness
  3. Ćwiczenia fitness

Napisane przez firmę

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Dane kontaktowe

  • Retail Park Close Marsh Barton Road Marsh Barton Trading Estate, EX2 8LG, Devon, Zjednoczone Królestwo

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

54 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

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Oceniono na 5 z 5

Exeter Gym is a game changer for me

Exeter Gym is a game changer for me. I have one to one PT sessions and as a 73 year old I (and many others) have noticed a remarkable change in my strength and physique. The staff have found a perfect balance between friendliness and professionalism and most importantly I feel safe under their watchful eye. I cannot recommend them highly enough.

25 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great gym!

This has to be the best gym in Exeter, it's a cheaper chain but also has loads of equipment and even when it's really busy you can still get on things.
Very friendly staff and good classes that can be tailored to your ability!
I spend a lot of time there now and feel very supported and motivated by Lilie, she really listens and helps wherever she can! Can't wait for my next session!

22 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Matt’s Review of Exeter Marsh Barton Gym Group

I have been a member of the Exeter M-B Gym Group for close to 4 months now and have been having weekly PT sessions with Lilie, one of their many knowledgeable and experienced PT’s. Lilie has massively helped me improve my personal fitness, diet and confidence at the gym.

I am in such a better place now than I was 4 months ago, and I certainly would not be where I am now without Lilie, who continually goes above and beyond to help me reach my goals.

I strongly recommend, to anyone who is looking to improve their health or just to stay fit, to come here get in touch with Lilie. She’s incredibly friendly and approachable and will help you move forward with your fitness journey.

She also runs great weekly fitness classes for members of the gym, they’re very fun and also free! I brought my dad to one last week using the Gym Groups guest pass system, and he had a great time!

The gym is big, has an abundance of different machines and equipment to train with and is also always super clean, I have zero complaints! Plus, as much as my review has largely focused on my PT, Lilie, the entire staff are very friendly and all know their stuff. I can’t recommend this gym enough!

- Matt

20 stycznia 2025
Opinia niezależna
Oceniono na 2 z 5

Decent gym with various equipment

Decent gym with various equipment. I've been coming here since August 2023. Too bad that lately there is lack of hygiene, toilets and showers aren't clean.

6 czerwca 2024
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Oceniono na 1 z 5

Very rude customer support very…

Very rude customer support very uneducated they didn't want to give me my refund they charged me 26 pounds when I didn't want the gym service on of the employer was Emily

23 kwietnia 2024
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hello Mona, So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Oceniono na 1 z 5

Poor customer service

After damaging my back on their cross trainer I was advised by my GP not to use the gym again until better and after I've received the okay from a physiotherapist she has referred me to. I contacted the Gym group for a refund as payment had been taken for another month only a couple of days before this conversation. My membership had not been used for a couple of weeks due to my injury but they refused to refund.
It's all in the T&Cs but it seems very poor customer service so when I'm fit again I won't be going back.

12 stycznia 2024
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi,

Hope you are well.

We understand that you have been in touch with our team who have assisted in resolving your query in line with the membership agreement.

If there is anything we can assist with, please contact us on reviews@thegymgroup.com.

Thank you

Oceniono na 1 z 5

I have no problem with the staff or the…

I have no problem with the staff or the gym itself BUT since the start of December/23 when I log on the gym usage shows I attended East Croydon gym once in 2021 . I have never visited this gym, I attend Marsh Barton only about 8 times a month, neither can I book classes. I have tried emailing the company but numerous times but nothing changes . Shame as I have been a member for years and maybe I will go elsewhere.

6 stycznia 2024
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Oceniono na 1 z 5

Scammy company

Scammy company. I have been trying to downgrade my membership for three weeks. Neither app or website works, staff in gym give me a phone number for a billing company who say they can't help, and I get no reply to emails. I'm having to take legal action over such a ridiculous thing because I can't actually speak to anyone who can help. Utterly ridiculous. Scam company, stay away.

15 czerwca 2023
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Oceniono na 1 z 5

Gym closed once again time we all got a month free for all the time the marsh Barton gym shuts.Time management came down and sorted this problem out it's become a joke.

Gym shut again utter joke get it sorted.Ime looking forward for us all to get a month free.

20 czerwca 2023
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Exeter Marsh Barton is made aware of your thoughts.

Oceniono na 1 z 5

I'm using this gym for more than 2…

I'm using this gym for more than 2 years now,never had any issues until the following, parked my car were I usually park, this particular day wasn't busy at all so plenty of space to park 15/05/2023 at13:25 wasn't even close to yellow lines wasn't blocking anything or anyone, no signs saying people can't park , however there is plenty of signs saying that people can park with The GYM logo and I was using the gym premises as well, still got 60.£ parking fine!! But then gets better or shocking, one member of staff told me that he had one parking fine as well on the same place but they THE GYM can't do nothing about but it, when it's their customers parking space . I'm just going to cancel the membership right now.

15 maja 2023
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Thanks so much for your feedback, Nuno Costa. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Exeter Marsh Barton is made aware of your thoughts.

Oceniono na 5 z 5

Workout great

Workout great, equipment very good, tidy. WiFi can be patchy and wish unsweetened yanga water was available.

6 maja 2023
Opinia niezależna
Oceniono na 1 z 5

Shocking company

Shocking company. Take your money then does not give you access to the gym. Will be reporting the company

27 kwietnia 2023
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Oceniono na 5 z 5

The ultimate place to be

The atmosphere was good equipment was clean and being cleaned by staff staff was helpful and friendly when I asked a question I have always enjoyed coming here always a high standard of everything

26 kwietnia 2023
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback.

Oceniono na 5 z 5

Brilliant class’s

Brilliant class’s. Positive, encouraging and motivational instructors.

24 kwietnia 2023
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Oceniono na 5 z 5

Excellent class with Nathan great…

Excellent class with Nathan great motivator always encouraging my favourite class

21 kwietnia 2023
Opinia niezależna
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Thanks so much for your feedback, Dessie Belcher. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Oceniono na 5 z 5

Very good gym

Very good gym, by far the best one I've ever used. Equipment is first rate and everywhere is kept very clean. Staff are very pleasant too. The monthly cost is low as well, far cheaper than any comparable gym.

17 kwietnia 2023
Logo The Gym Group - Exeter Marsh Barton

Odpowiedź od The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

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