The E-Scooter Co. Recenzje 

397
•
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I can read different versions for their qualities I give you mine, I bought one EUC online -It’s true, their website is not updated because some items are not available anymore and so we lo... Zobacz więcej

Oceniono na 5 z 5

Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... Zobacz więcej

Oceniono na 5 z 5

Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sprzedawca skuterów
  2. również w kategorii:
  3. Naprawa skuterów i motorów

Napisane przez firmę

The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

397 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(397)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Ignoring the customer

Edit:
So I placed a new order using MY OWN bank card this time to see if maybe they can change my mind (they do have a great overall rating after all). Shipping and billing addresses match, my card details show my name, etc., but they still rejected my order as a fraudulent one.
Great job guys! I’m definitely ordering from another merchant now.

I placed an order using my co-worker's card, because I couldn't order a card in my name yet since I just relocated to another country and was waiting for the immigration services to issue a document in my name that I could use to verify my address in the country I'm in. The order was cancelled by the fraud team right before I've sent an explanation of why I used a third-party card after receiving a note from the support team regarding my order being marked as fraudulent.
I don't blame the company for marking my order as fraudulent - that's perfectly understandable, since I used third-party payment details. But the inability to even consider that I might have a valid reason to do so or that I can ask my co-worker to provide any requested confirmation of the payment being performed completely voluntary is another thing entirely.
Ultimately, I received no scooter, no customer service, and lost 10 EUR in commissions, when performing a payment. Again, I realize it's my fault for using a third-party card, but seeing how I could've easily proven that it's not a stolen card or anything like that, I doubt I'll ever consider ordering anything from a company that places so little value on customer service.
1/5 stars for a quick refund.

6 czerwca 2022
Opinia niezależna
Logo The E-Scooter Co.

Odpowiedź od The E-Scooter Co.

Hi There. We are sorry that we were unable to process your transaction this time. Our fraud department is there to protect both you and us in this transaction and based on the information that you provided using a 3rd party card, were unable to authorise this. We do hope that you are able to resolve your card application as you have just immigrated.

Oceniono na 5 z 5

The contract was easy to make the goods…

The contract was easy to make the goods arrived next day , no problems or concerns , transaction went smoothly. Goods arrived as described

30 maja 2022
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Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review and glad that it was a smooth transaction for you. Happy and safe scooting!

The E-Scooter Co.

Oceniono na 5 z 5

Superb service

Excellent service - great at answering initial questions I had and I REALLY appreciated the follow-up call after my order - they wanted to check everything was ok and I had accidentally ordered too many of 1 item (so I was very pleased they had checked first!).

29 maja 2022
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Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Oceniono na 5 z 5

Fantastic service

Fantastic service, amazing postage. Ordered Tuesday received scooter the next day. Well packaged not a mark on it. Demo model so was well surprised.. thankyou !!! Will definitely use The Escooter again.

Perfect

20 maja 2022
Logo The E-Scooter Co.

Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Oceniono na 3 z 5

Shady at Best

Ordered calipers. They came with pre made brake lines. Who makes pre made brake lines that aren't flared already with hardware on the line? Very disappointed by this. The website does not state you'll have to flare them. Won't use these guys again

19 maja 2022
Logo The E-Scooter Co.

Odpowiedź od The E-Scooter Co.

Hi There. Thanks for posting us a review. The items are as per the manufacturer's specification. If you have any queries on your purchase, please drop us an email on orders@theesccoterco.com so our technical team can assist you further.

Oceniono na 5 z 5

so i bought a Dusltron mini and it…

so i bought a Dusltron mini and it arrived 2 days later, this shop is LEGIT, i WILL be buying my next scooter from here in the future, quick response from the staff and theyre respectful, no screwing about, theyre on it,theyre standup guys for sure, i recommend this shop to everyone

5 maja 2022
Opinia niezależna
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Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Oceniono na 5 z 5

A very easy and good experience with…

A very easy and good experience with this company I will buy another scooter from them when I need one . 5 stars from me

1 maja 2022
Logo The E-Scooter Co.

Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. We look forward to your next purchase.
Happy and safe scooting!

The E-Scooter Co.

Oceniono na 5 z 5

Great

Brilliant would definitely use them again scoter arrived next day perfect.

30 kwietnia 2022
Logo The E-Scooter Co.

Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. We are glad to see the scooter arrived timeously.
Happy and safe scooting!

The E-Scooter Co.

Oceniono na 5 z 5

Couldn't ask for more 🙂

Top service from these guys, arrived very fast and well packed.
I thought I had an issue when trying it out and Brett contacted me straight away only to find out I had been silly and just needed to change 1 setting.
Overall, excellent service and would definitely recommend this company.

25 kwietnia 2022
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Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear that the service given was quick and issue was easily resolved.

Happy and safe scooting!
The E-Scooter Co.

Oceniono na 5 z 5

Excellent service and excellent super…

Excellent service and excellent super fast delivery it also came earlier then it was ment to witch was a Bonus it was a ex demo scooter but was brand new and a excellent price aswell you can’t beat e scooters prices will definitely be shopping with Them again

24 kwietnia 2022
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Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Oceniono na 5 z 5

The Scooter is very good

The Scooter is very good, great quality

21 kwietnia 2022
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Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear that you are enjoying your scooter. .

Happy and safe scooting!
The E-Scooter Co.

Oceniono na 1 z 5

scooter came flat

19 kwietnia 2022
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Odpowiedź od The E-Scooter Co.

Hi Kiefer. We have been in communication with you to assist in this matter. All our scooters are quality checked before sending, so it would be very rare to receive the scooter in this condition.
Please can you respond to the last email that was sent today so that our team can offer you a resolution.

Oceniono na 4 z 5

Great service at e scooter

Other than Fed ex not doing their job correctly I’m satisfied with my purchase and Brett from E scooter was great communication is 10/10

14 kwietnia 2022
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Odpowiedź od The E-Scooter Co.

Hi Maria. We are sorry to hear that the courier did not deliver your scooter satisfactorily. We're unsure of your house arrangement but FedEx do require a signature for the scooter on delivery. If this procedure was not followed, kindly email us on orders@theescooterco.com so we can escalate this accordingly. We hope that your partner is enjoying their Birthday Present.

Oceniono na 4 z 5

Great scooter an an even better company

The scooter arrived virtually flawless in about seven days. I’m in the USA. The scooter is insanely fun. Just my first few hours on it were amazing. So far It’s love at first sight

13 kwietnia 2022
Logo The E-Scooter Co.

Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review.

Happy and safe scooting!
The E-Scooter Co.

Oceniono na 1 z 5

Ordered Bravo scooter only lasted 5…

Ordered Bravo scooter only lasted 5 miles before battery died asked to return and was told I could not get full refund they recommend selling this privately as you'd likely get more money out that returning it us 🤦‍♂️ what bonkers !!!

8 kwietnia 2022
Opinia niezależna
Logo The E-Scooter Co.

Odpowiedź od The E-Scooter Co.

Hi Vytautas. Sorry to hear that you are not happy with our customer service. Our resolution team have been in contact with you regarding the return of this purchase. If there is anything that you need please contact us at: orders@theescooterco.com

Oceniono na 5 z 5

Happy Customer

If I could give 10 stars I would amazing company great service.

This is my second Scooter from them if ever I need another will always go to them

7 kwietnia 2022
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Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. We will send your request for the 10 star option.

Happy and safe scooting!
The E-Scooter Co.

Oceniono na 5 z 5

Great service the order was simple and…

Great service the order was simple and straight forward and the delivery was timely All together a perfect experience for my first scooter purchase

7 kwietnia 2022
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Odpowiedź od The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear your first experience has been a great one.

Happy and safe scooting!
The E-Scooter Co.

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