The Drillshed Recenzje 

3507
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Wir haben bei Drillshed einen Reithelm bestellt und sind mit dem gesamten Ablauf wirklich sehr zufrieden. Bereits die Bestellung war einfach und unkompliziert, die Abwicklung schnell und... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Super fast dispatch and delivery arrived next day Saturday to Glasgow. Great product RACESAFE motion3 body protector at a great price, was so lucky to get an additional discount as a newby and get a £... Zobacz więcej

Oceniono na 5 z 5

Ordered from this company after trying another that never even sent the item and now chasing a refund. Delighted to say my experience with Drillshed was the complete opposite. Ordered at a discounted... Zobacz więcej

Oceniono na 5 z 5

The helmet and headband are a Christmas present for our 11-year-old granddaughter. She is a budding equestrian who has a real talent and enthusiasm for the sport. All in all, she was delighted with... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jeździecki
  2. Rymarz

Napisane przez firmę

The Drillshed - Offering great deals on equestrian clothing and accessories


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(3507)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

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Oceniono na 1 z 5

This is not a great website

This is not a great website
I have ordered my stuff 3 weeks ago and they say it will be 5 days !
Still nothing, no way to find out where the box is
Someone replied but very slowly and couldnt help more than that
Big disappointement
Really do not recommend this company
Guess i am in for a fight to get my money back

Reply to your message
I canceled the order this morning
For the furst time someone replied very fast this morning to tell me that they didnt even processed and dispatched my order after 3 weeks !

Order ID is 209276

17 sierpnia 2026
Opinia niezależna
Logo The Drillshed

Odpowiedź od The Drillshed

Hi,

Thanks so much for taking the time out of your day to update us. We are truly sorry to hear that your order was not processed and dispatched as expected after such a long wait, and we completely understand your frustration.

While we're glad our team was able to process your cancellation promptly this morning, this is certainly not the level of service we aim to provide. We are taking this feedback on board to ensure our processing and communication delays are addressed.

We really appreciate your patience throughout this process.

- Team TDS

Oceniono na 1 z 5

Ich habe hufschuhe für 80€ gekauft

Ich habe hufschuhe für 80€ gekauft! Nach dem ersten mal nutzen kamen direkt ordentliche Gebrauchsspuren die sohne hatte Löcher etc . Jetzt nach dem 4 mal nutzen ist es komplett aufgerissen die Sohle und der Rest waren getrennt. Kundenservice wurde geschrieben bzgl Mängel denn dies darf nach so kurzer Zeit nicht passieren. Kundenservice macht nichts es wäre nur unsere Schuld man bekommt keinen Cent zurück
Nicht zu empfehlen!

27 sierpnia 2026
Opinia niezależna
Logo The Drillshed

Odpowiedź od The Drillshed

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu hinterlassen. Es tut uns leid zu hören, dass Sie mit der Haltbarkeit der Hufschuhe und dem bisherigen Serviceerlebnis unzufrieden sind.

Um den Vorgang und den bisherigen Kontakt mit unserem Kundenservice genau prüfen zu können, benötigen wir Ihre Bestellnummer. Bitte teilen Sie uns diese kurz mit, damit wir das Anliegen intern nachverfolgen und die Situation noch einmal prüfen können.

Vielen Dank für Ihre Mithilfe.

- Team TDS

Oceniono na 5 z 5

Klare Empfehlung – sehr guter Shop und hervorragender Service


Wir haben bei Drillshed einen Reithelm bestellt und sind mit dem gesamten Ablauf wirklich sehr zufrieden.

Bereits die Bestellung war einfach und unkompliziert, die Abwicklung schnell und der Helm kam einwandfrei bei uns an. Leider mussten wir feststellen, dass er für unsere Tochter etwas zu klein war und deshalb zurückgeschickt werden musste. Aber auch hier hat sich gezeigt, wie gut ein Onlineshop funktionieren kann: Die Rückgabe war schnell, unkompliziert und problemlos.

Besonders positiv hervorheben möchten wir den sehr guten und freundlichen Service. Vom Kauf bis zur Rückabwicklung hatten wir einen durchweg positiven Eindruck. Dazu kommen faire Preise und eine gute Qualität, sodass das Gesamtpaket für uns absolut stimmt.

Einen kleinen Punkt sollte man vor der Bestellung wissen: Die Kosten für eine versicherte Rücksendung trägt der Kunde selbst. Das ist allerdings bereits im Vorfeld ersichtlich und somit transparent. Für uns ist das deshalb kein wirklicher Kritikpunkt, sondern lediglich etwas, das man bei einer Bestellung berücksichtigen sollte.

Insgesamt können wir Drillshed uneingeschränkt weiterempfehlen. Gute Preise, gute Qualität, schnelle Abwicklung und vor allem ein Service, bei dem auch eine Rückgabe völlig stressfrei funktioniert.

Wir würden hier jederzeit wieder bestellen. Vielen Dank für die unkomplizierte Abwicklung – von uns eine klare Empfehlung! ⭐⭐⭐⭐⭐

14 sierpnia 2026
Opinia niezależna
Logo The Drillshed

Odpowiedź od The Drillshed

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, uns dieses tolle Feedback zu hinterlassen. Wir freuen uns sehr, dass Sie eine so positive Erfahrung mit uns gemacht haben!

Wir wissen Ihre Unterstützung wirklich sehr zu schätzen.

Oceniono na 1 z 5

Bombarded with unsolicited emails

Never even completed an order - just put the items in a basket. I am now being bombarded with 5 e-mails within 3 days wanting my business. I've ordered from elsewhere. I do not appreciate being sent so many emails and without me consenting.

20 lipca 2026
Opinia niezależna
Logo The Drillshed

Odpowiedź od The Drillshed

Hi Bev,

Thanks so much for taking the time out of your day to leave us this feedback.

We sincerely apologise for the volume of emails you received after browsing our products. We looked into this right away and discovered that our automated system was configured incorrectly, causing multiple reminders to go out instead of just one. We completely understand how frustrating that must have been, and we have already corrected the setup to ensure it doesn't happen again.

Regarding your consent, our system shows that the marketing opt-in was selected during the guest checkout process, but we truly regret that our system error made these feel unsolicited and overwhelming.

We really appreciate your support and feedback, as it helps us identify and fix these technical issues immediately.

Team TDS

Oceniono na 5 z 5

Brilliant company

Brilliant company, my item arrived in super quick time and a truly fabulous price and I absolutely love it thankyou so so much

21 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Refunds taking almost a month after company said money has been sent

Still waiting for an item returned at the start of December 2025 to be refunded. This was acknowledged as arrived by Drillshed around a week after the courier confirmed delivery with them. The refund was partial - returns system was down so I sent orders for 2 items together with all the order details. Had to keep chasing which led to Drillshed asking me to itemise over and over what had been returned to them, which they had already authorised. A refund was confirmed to be sent 15.12.25 and it is still not in my account. At this stage it is hard to believe the money has been sent and feels dishonest. If I wasn't keeping track of this I think they would keep the money

8 stycznia 2026
Opinia niezależna
Logo The Drillshed

Odpowiedź od The Drillshed

Hi Louise, so sorry to hear you experienced a problem with our returns process on your second item and the delayed refund for the item once it was received. This certainly isn't the service we aim to offer, but we're happy to confirm that your refund was eventually processed successfully on Jan 9. Please accept our apologies for the delay - we're investigating why this happened to make sure it's not repeated. We really appreciate you taking the time to provide feedback.

- Team TDS

Oceniono na 5 z 5

Great company

Great company, great prices compared to other websites. My parcel was running over a week late, so I contacted them and it was presumed lost so the sent a replacement straight out with no problems. Received within two days. Great company to experience.

10 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Love my new velvet helmet

My helmet came in a fairly rapid manner, considering the customs issues of getting imported stuff into the US. I love my new helmet and will enjoy wearing it fox hunting I hope in not too distant future. Thank you so much.

18 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service. Prices were different on google to the prices shown on their website due to a promotion they had had. When emailed, Mathew was incredibly helpful and honoured the cheaper prices shown. Very quick with responses, delivery and issuing a refund for the difference in cost. Would highly recommend and will be purchasing again from them in the future.

17 października 2025
Opinia niezależna
Oceniono na 5 z 5

Super quick delivery!

Ordered from this company after trying another that never even sent the item and now chasing a refund. Delighted to say my experience with Drillshed was the complete opposite. Ordered at a discounted price, it was dispatched within 2 hours and arrived via free Express delivery. Super item and brilliant service. Got me out of a tight spot after the other company let me down.

14 października 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Super quick free delivery - ordered on the Wednesday afternoon and it arrived by Friday morning.

Good range of products and some really good deals! I am a repeat customer and I have recommended them to my horsey friends as well.

30 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Ordered from this company

Ordered from this company. Despatch very efficient and speedy but the positives end there. Items stuck with Evri and now presumably lost but trying to get a response from the drill shed has been almost impossible despite many emails and a telephone call. The standard response is that it is contacting Evri and will get back to me shortly but it never does. Given previous reviews, VERY disappointing. Asked for a refund but no reply.

4 sierpnia 2025
Opinia niezależna
Logo The Drillshed

Odpowiedź od The Drillshed

Hi Carol,

Thanks for your order — we're glad to hear it got off to a good start with a speedy dispatch, but we're really sorry for everything that followed.

The courier delay and lack of clear updates have been incredibly frustrating, and we know we fell short in keeping you informed. Although we're still waiting on a proper response from Evri, we’ve gone ahead and refunded your order in full — we didn’t want you waiting any longer.

We really do appreciate you giving us a try, and we hope this experience won’t put you off completely. If you decide to shop with us again, we’ll make sure it goes better.

– Team TDS

Oceniono na 1 z 5

Terrible service

Terrible service. Ordered a coat for a competition for my daughter from this website. It took nearly three weeks to arrive. I had to order another coat in the meantime. I complained online, that I did not want to pay for the return of this coat, but they did not respond within the 48hrs that they promised so thinking they were not going to respond I just posted it back to the online address which was in the Netherlands but I still have not got back my refund and it’s over two weeks since I posted it. So now I’m out of pocket for the coat and the postage of the coat and no response from them. Ridiculous behaviour and a ridiculous site. Very badly managed.

In response to your reply, yes I did use the online portal and it just gave me an address to post to in the Netherlands.
I am also impressed with your very quick response to my public complaint when it took ye 4 days to respond to my complaint on your website.

27 lipca 2025
Opinia niezależna
Logo The Drillshed

Odpowiedź od The Drillshed

Hi Treasa,

Thank you for your review, and we're really sorry to hear about your experience.

Your order was dispatched the same day from our UK warehouse and forwarded to our EU distribution centre, where it was shipped out within our stated 3–5 working day timeframe. Unfortunately, the courier then took longer than expected to deliver, which we understand was frustrating — especially with a deadline involved.

We also apologise for the delay in processing your return. As the return wasn’t registered via our online portal, we weren’t aware it was on the way until it arrived, but we can confirm your refund has now been issued.

We're sorry again for the inconvenience and are reviewing how we could have handled this better.

– Team TDS

Oceniono na 5 z 5

Outstanding

Outstanding, super fast delivery at the best price in the uk, Ariat slip on boots. Will 100% recommend this company and look forward to purchasing again from them!

5 czerwca 2025
Opinia niezależna
Logo The Drillshed

Odpowiedź od The Drillshed

Thank you, Mrs Storer – delighted to hear you were pleased with both the service and the boots. We look forward to welcoming you back next time.

– Team TDS

Oceniono na 5 z 5

Great pricing and reliable service

The pricing on the boots was great. I love the boots! Communication was good and received in a timely manner.

22 maja 2025
Logo The Drillshed

Odpowiedź od The Drillshed

Thank you, Cheryl – we're so pleased you love the boots. Great to know everything arrived on time and the process was smooth from start to finish.

– Team TDS

Oceniono na 5 z 5

Absolutely brilliant thanks

Absolutely brilliant thanks. Quick delivery and first class service

22 maja 2025
Logo The Drillshed

Odpowiedź od The Drillshed

Thank you, Elaine – delighted to hear everything went so smoothly. We really appreciate the kind words.

– Team TDS

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