The Bathroom Company Recenzje 

33
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Accomplished designers giving good advice helped me throughout the process. Lots of amazing choices of good quality units. The tradesmen were friendly, accommodating and professional. The showroom s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having a new ensuite fitted made me quite nervous at the beginning (it IS an upheaval - no getting away from that) but it has been a success from start to finish. The initial consultation with Mar... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

The workmanship is excellent. They hire top Workmen. The materials are top quality. You do have to be spot on dealing with them though. It could be because currently they are very busy. But they are c... Zobacz więcej

Oceniono na 5 z 5

From the outset, the service we received was first-class. The Project Manager, texted every morning at 7.30, naming all the tradesmen arriving that day. All the tradesmen were very polite and... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Projektant łazienek
  2. również w kategorii:
  3. Dekoracje i architektura wnętrz
  4. Projektant wnętrz
  5. Przebudowy kuchni
  6. Wyposażenie łazienek

Napisane przez firmę

The Bathroom Company is an award-winning, family-owned business based in Perth, Scotland. We've been helping our customers realise their dreams for over thirty years.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

33 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(33)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
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Oceniono na 5 z 5

Highly recommend The Bathroom Company

Can’t fault this company. We contacted them after a recommendation from friends who were delighted with their new bathroom. This is now the fourth time we have used their services. In our last house they renovated a bathroom and a shower room and in our current house they did work in our kitchen and have now just finished giving us a luxurious, modern en-suite. They called each day to tell us who will arrive and what they would be doing. They covered the floors and the bedroom furniture. The workmen were polite and arrived on time and most importantly the work was done to a high standard and the fittings and fixtures were high quality and look fabulous. We used their design service and this time I needed to add little input as they had a good grasp of what I would like from working with us in the past. They are not the cheapest but in our experience they get it right.

20 lutego 2025
Opinia niezależna
Logo The Bathroom Company

Odpowiedź od The Bathroom Company

We are delighted to hear that you have had such positive experiences with us, and we deeply appreciate your continued trust over the years. It has been a pleasure working on your bathroom, kitchen, and en-suite projects, and we are happy to know that our team has met your expectations. Thank you for choosing The Bathroom Company!

Oceniono na 5 z 5

Thank you!

Thanks to Mark at The Bathroom Company for being attentive and providing excellent customer service. We purchased a Matki shower base and screen. Would definitely recommend The Bathroom Company and the products purchased.

8 października 2024
Opinia niezależna
Oceniono na 5 z 5

Customer service

We received excellent customer service with a very efficient and qualified engineer who went out of his way to ensure all our issues were addressed and sorted

31 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Cut above the rest

Excellent service from start to finish and delighted with the end result

6 października 2022
Opinia niezależna
Logo The Bathroom Company

Odpowiedź od The Bathroom Company

Thank you so much for your review and kind words. We are delighted with your bathroom, too; it's a lovely space.

Oceniono na 1 z 5

Terrible

Shower head ordered and paid for on 5th May. Three emails later to query delivery - no response - and still no tracking info or goods. No way to request refund and no complaint procedure either. Scam.

5 maja 2023
Logo The Bathroom Company

Odpowiedź od The Bathroom Company

Dear Sharon. We have no record of your purchase, so we believe that you have mistaken us for another supplier. Can you please provide further information so we can investigate, or remove your review from our business. Thank you.

Oceniono na 5 z 5

Excellent customer service - Well recommended.

Excellent service regarding the supply of replacement handles for a vanity unit purchased from the company a couple of years ago. The chrome on the original handles had started to flake and on contacting The Bathroom Company the response that I received was professional and very helpful. Well done The Bathroom Company.

14 października 2022
Opinia niezależna
Logo The Bathroom Company

Odpowiedź od The Bathroom Company

Thank you very much for your review, which we appreciate. We're glad to help.

Oceniono na 5 z 5

Delighted with new bathroom

Had a few minor problems at the start but the company quickly resolved any issues - Excellent after sales service and would recommend the company to anyone wanting a new bathroom

9 września 2022
Opinia niezależna
Logo The Bathroom Company

Odpowiedź od The Bathroom Company

Thank you so much for your feedback and recommendation, which we very much appreciate.

Oceniono na 1 z 5

Awful customer service

Went with this company despite being more expensive because of the time frame. Then they didn’t fulfil this delaying the whole job. Then on date of delivery didn’t bother calling to say won’t be there when was agreed. Do not recommend.

4 sierpnia 2022
Opinia niezależna
Logo The Bathroom Company

Odpowiedź od The Bathroom Company

Dear Natalie, we apologise that we were unable to fulfil the supply of your WC toilet in a timely manner. Unfortunately, we were let down by our suppliers, resulting in a delay in the delivery of your WC. We were only informed of this on the day we were supposed to deliver, resulting in poor service from ourselves.

Oceniono na 1 z 5

Don’t waste your time.

We are looking to renovate our shower room and made the decision to have it done by ‘a one stop shop’ company. For this reason we visited their showroom in Perth and spoke to a female employee and asked whether someone could visit our property to give us a quote. Without enquiring about what size our shower room was or what we required we were immediately told their bathrooms started at £17K and if we were not prepared to spend this amount then they would not send someone out. I was gobsmacked, not by the amount but at the attitude they displayed towards potential customers who they obviously see only in terms of £ signs. I wouldn’t recommend anyone to go here.

17 lutego 2022
Opinia niezależna
Logo The Bathroom Company

Odpowiedź od The Bathroom Company

Dear Mr Cord

Thank you for taking the time to review our company. We set a high standard for ourselves and we’re so sorry to hear this was not met in your interaction with the business.

We pride ourselves on our fully managed service from vison, survey and design to installation and completion of high-end, luxury spaces. We ‘take care of everything’ to ensure a hassle-free experience, delivered by a multi-skilled team of creative designers, craftsmen and project managers who are united in delivering outstanding results for our customers.

Our relationship with our customers is at the heart of everything we do, this of course, includes being open and upfront about every aspect of each project including expectation of cost. We propose an idea of starting cost at the onset based on our many years of experience, the high quality of products we supply and the level of service that we offer.

Oceniono na 1 z 5

I visited the store around six weeks…

I visited the store around six weeks ago and enquired about a bath conversion to a jacuzzi bath I spoke to the owner I believe Martin who informed meyes it is something they do on a regular basis and gave a price of £600 for a six jet system. I then called in a few weeks later and spoke to a young lady who told me there was no one in at the moment and took my details and said I would receive a call on the Monday. Monday passed and a week or so later and called to found out was happening I was told again she would get him to call me, never happened!!!
Again a couple of weeks later my wife was in the area and popped to ask what was happening, she was then greeted by the young lady who said there was no one available and would go and call Martin, she then came back and said they were very busy and the price would be nearer two thousand pound,,, the best bit,,, as they would have to get a specialist company in to remove the bath !!!!!!! strange when the company is a bathroom fitting company and also uses that as there business name!!!!

To summarise a combined group of immoral liars with zero customer care no ethics and basically dishonest.

Please be very careful !!!!!!!

8 października 2020
Opinia niezależna
Logo The Bathroom Company

Odpowiedź od The Bathroom Company

We at the Bathroom Company are sorry to hear that you have had a bad experience.

We believe that you have confused our business with another similar named business in Edinburgh. This has happened previously.

Customer service is at the heart of everything we do and we do not have anyone within the business named Martin.

We would be very grateful if you could transfer this review to the correct business please.

Oceniono na 1 z 5

Avoid at all costs

I live in Perth and used The Bathroom Company for a supplied & fitted bathroom in my flat. The experience was awful.

Everything went well when I went to the showroom and ordered but as soon as I parted with money everything changed. After paying my deposit the start date was pushed back. I planned to tie in the fit with going away to a hotel and this was ruined as a result because I could not change my holidays at work.

When they started fitting it was clear they were not using experienced tradesmen. I have a trade myself and spoke to those on-site and there were unsupervised apprentices working. The workers themselves told me the company is all about money and so they use the cheapest labour they can get their hands on.

I flagged issues throughout but could never get a reply from the offices so had to go down to the showroom. I was assured all would be sorted at the snagging stage and that I would get some money off.

A couple of things were fixed but lots were not and I was not given any money off. The owner called me after I complained and he was very aggressive. He told me that if I wanted money off I would have to go to court and that it would end up costing me.

I have had in a number of companies while renovating my home and The Bathroom Company were the worst! No other trades treated me like this and I am going to be giving them good reviews.

26 sierpnia 2020
Opinia niezależna

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