Bought a beautiful Smeg Fridge but when I received the invoice it did not have an ice box although in the advert it looked like it did. I called and Wayne was extremely helpful went to look and check... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
One of the ovens in our cooker completely packed up. Shopped around and found some very good deals on theappliancedepot for the type of oven we wanted. Very easy to order on the web site and very v... Zobacz więcej
Purchased a Hotpoint builtin microwave yesterday in a rush and picked it up this morning. I called straight after ordering to make that I'd asked for pickup and not delivery. A lovely lady confirme... Zobacz więcej
Absolute disgrace of a company, would no recommend. Customer service is terrible. I purchased a brand new grade A cooker hood, item arrived damaged, the company does not reply to your emails. R... Zobacz więcej
Informacje dotyczące firmy
- Sklep AGD
- również w kategorii:
- Sklep RTV
- Sklep z przyborami kuchennymi
Napisane przez firmę
The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale. We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded. From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.
Dane kontaktowe
Countesthorpe Road, United Kingdom, LE18 4PJ, South Wigston, Zjednoczone Królestwo
- 01162789741
- info@theappliancedepot.co.uk
- www.theappliancedepot.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Frank was great
Frank was great, earlier than expected and rang me to let me know that he was on his way. Brought both appliances into the kitchen for me. Very polite and friendly
Good price & service, will use again
Purchased a Smeg range cooker and a Bosch American style fridge freezer from them.
The cooker was discounted to a good price considering the very minor damage to the enamel paint that was easily repaired.
The fridge freezer was basically brand new an unmarked in its full from factory packaging, and after the discount offer they had running it was a good price.
After installing the fridge freezer and waiting 24hr before turning it on, it was quickly identified as faulty (after 4hrs the fridge was minus 4 and no matter what you did it sat at this temp). After contacting TAD with this issue the fridge freezer was very quickly replaced with the same model etc.
This was a hassle but you could get just the same when buying from Currys etc.
I would 100% recommend using TAD &
Frank was absolutely brilliant
Frank was absolutely brilliant, he called me and was patient enough for one on my team to turn up. Even when my guy didn’t show up, Frank helped out to get my items securely placed and delivered like a professional!! Thank you Frank !!
Frank was on time and helpful
Frank delivered our new dishwasher…
Frank delivered our new dishwasher today and he was brilliant, really helpful. The service from Appliance Depot has been brilliant too and now we can’t wait to get our dishwasher plumbed in. Thank you everyone!
My experience was straight forward
My experience was straight forward. The carrier from Annan in Scotland was a very nice guy and he was helpful too.
It is worth mentioning however, that although the transport of my item went without any hitch, it does add substantially to the cost of the item.
This obviously adds to the original cost and detracts from the saving made in buying from the ‘depot’
Consideration must also take into account, the fact that you have to deal with the disposal of the old item and the unpacking on the doorstep of the new ! If you live alone like me, this too detracts from the saving made !
However, all in all, I am happy with the item and I did save a little
Everything delivered on time as…
Everything delivered on time as promised. Driver Frank very helpful and efficient. Much appreciated. Will certainly use the company again.
Frank the delivery driver highly recommended
Frank the delivery driver was exceptionally helpful and polite and made sure I wasn’t left to carry/move item to the place I needed it to go. He went above and beyond. Highly recommended.
Excellent Delivery by Frank carried the…
Excellent Delivery by Frank carried the appliance in and left it in the right place. Thanks 🙏
Excellent seamless service
Excellent seamless service. And Frank the delivery driver was a gentleman. He brought the washing machine to the back of the house and got it to the kitchen with ease.
5 star service all round including communication.
Ben was amazing
The way Ben handled his big lutton van, driving and reversing his big lutton like it was a Mini.
Only to relise it was wrong address.
Wow he got out he was so upset about being late, but luckily my happy personality rub of onto him and suggested a name change to Frank as in Frank Spencer to us oldies.
As he acts and looks exactly like Frank.
Sound service
Everything went to plan with good communication from Frank who delivered the appliance.
Frank did an excellent job navigating…
Frank did an excellent job navigating our new oven through our gate, up some steps and into our home all by himself! Very friendly
Frank was very helpful and gentleman
Frank was very helpful and gentleman
Frank was very friendly and…
Frank was very friendly and professional.
Very happy with the service!
Frank was super and extremely helpful
Frank was super and extremely helpful. He even helped my carry the washing machine up a flight of stairs - which he was not contracted or insured to do. He went above and beyond what he was employed to do. Thank you!
The Appliance Depot are an amazing…
The Appliance Depot are an amazing company, they go the extra mile for customers where they can.
Damage and missing parts
Ordered £4k worth of product and realised once it arrived that it was covered in odd dents. Thankfully, nothing that could be seen post-install and therefore I ignored; however, the fridge freezer was missing all the parts.
I couldnt get the kitchen installed before Christmas, so I had to wait 6 weeks, which surpasses their T&C's of 2 days for reporting missing items. When I called them for help, I was reminded of this and told to sort it myself with the manufactuer.
I did. Which cost me more money, and although not much, was a real inconvenience and extremely poor display of customer service. I recommended friends to TAD, one of whom placed an order.
Despite what the T&C's say, the unit was bought and paid for with TAD and never unboxed. It could not be installed on time and has created an incredible amount of hassle. For that reason, I find it crazy that common sense did not prevail and they did not help me.
So, fair warning to all those reading this, the units are not factory boxes, heavily damaged, and like mine, missing entire installation parts. In hindsight, I did not save money ordering from them, and since I'm here, images attached of the minor damage to the unit, given its lack of original boxed protection.
Doświadczenie Trustpilot
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