Bought a beautiful Smeg Fridge but when I received the invoice it did not have an ice box although in the advert it looked like it did. I called and Wayne was extremely helpful went to look and check... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
One of the ovens in our cooker completely packed up. Shopped around and found some very good deals on theappliancedepot for the type of oven we wanted. Very easy to order on the web site and very v... Zobacz więcej
Purchased a Hotpoint builtin microwave yesterday in a rush and picked it up this morning. I called straight after ordering to make that I'd asked for pickup and not delivery. A lovely lady confirme... Zobacz więcej
Absolute disgrace of a company, would no recommend. Customer service is terrible. I purchased a brand new grade A cooker hood, item arrived damaged, the company does not reply to your emails. R... Zobacz więcej
Informacje dotyczące firmy
- Sklep AGD
- również w kategorii:
- Sklep RTV
- Sklep z przyborami kuchennymi
Napisane przez firmę
The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale. We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded. From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.
Dane kontaktowe
Countesthorpe Road, United Kingdom, LE18 4PJ, South Wigston, Zjednoczone Królestwo
- 01162789741
- info@theappliancedepot.co.uk
- www.theappliancedepot.co.uk
3,6
Średnia
498 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I would give 5 for the product as for…
I would give 5 for the product as for an ex display can't fault, although an instruction manual would have been helpful!
Customer service, though, is shocking! I received a call day before firm a woman who very cold and abruptly told me I would be first and to make I was ready for 6 am - 6.30. Next morning up 5.30 ready for 6am delivery arrives at 7.45! No explanation!
3 maja 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Tammy,
Thank you for taking the time to leave us a review.
Our apologies that you have not had the most satisfactory experience with our company.
As we sell predominantly graded appliances, a lot of our product do not come with manuals as they are not provided with them when delivered to us from the manufacturer.
We ensure to give our customers a warning of the time of their delivery the day before it is due as we do have to start early in the morning due to coming from Leicester.
Late arrival could be down to anything from traffic, late leaving, there isn't a way we can fully explain this or find out as to why but we do apologise that this was not warned prior to your delivery.
Definitely worth every penny.
This company are a 100%with customer service and support. Excellent delivery service and driver. I can’t thank you enough.
The product a tumble dryer works great and more economical than I expected. THANK YOU SO MUCH.
2 maja 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Hayley,
Thank you for leaving us such a lovely review!
We're glad to hear you're were happy with the service received from our team including our delivery driver and are enjoying your tumble dryer from us.
Rude!
I am giving this a 2 star due to the audacity of the email and messaging I receive from customer services. I was in an interview and they rang me 4 times and send me the rudest of emails threatening to charge me £50.00 if I did not reply to them in 15 mins!!!
Rude much!
I had left a note on the door and phoned them I would not be in!
2 maja 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Tracey,
Thank you for taking the time out of your day to leave us a review.
We do apologise that you're experience with us was not a great one, all of our standard delivery emails do state that failed deliveries do incur a re-delivery charge of £50, this is also stated when we send you your first delivery confirmation email as well.
We also do apologise that your note was ignored.
Value for money
Bought a Bosch Hob, described as Grade B, arrived in good tme, not in its origonal packaging, but well packed and complete. I can find no damage on the item whatsoever, so all in all a great purchase at a very good price. Would shop here again.
25 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Geoff,
Thank you for taking the time out of your day to write such a lovely review!
We're so please to hear you're enjoying your Bosch hob.
Excellent service received
Excellent service received. Item as described on the website and delivery was on time. Would recommend the company to family and friends
18 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Dave,
Thank you for taking the time out of your day to write a review!
We're so please to hear you were happy with the service you received from our team.
Great Washing machine
Great Washing machine, really happy with the service
19 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Mike,
Thank you for taking the time to write such a nice review!
We're so glad to hear you're happy with the washing machine you received and were happy with the service provided.
Perfect product
Perfect product, quick delivery and great support. Definitely would recommend.
19 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Marie,
Thank you for taking the time out of your day to write such a lovely review!
We're happy to hear you would recommend our company to others and enjoyed the service you received.
I have Been using This Company for…
I have Been using This Company for Years and i havent got one bad thing to say about them! Their customer service is wonderful and the Delivery Drivers who have delivered my Appliances every single time have been wonderful and heartwarming. I would definitely Recommend! Thank you so much everyone i cant thank you enough My Wife is So Happy.
22 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello,
Thank you for taking the time out of your day to write this review!
We're so happy to hear that your were happy with the serviced you received and the staff involved in your experience.
Great all round service
Great all round service . Item as described great price delivered on time by good delivery man and I was kept informed at every point by THE APPLIANCE DEPOT staff .I would use this company again.
12 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Maria,
Thank you for such a lovely review!
We love to hear that your happy with the service you received and the staff that were involved in your purchase.
We're glad you'll be using us again, enjoy your appliance Maria!
Scammers
Scammers. They changed me 80£ and for cancelling the order after my delivery was changed many times and did not need the item anymore
2 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hi Anna,
Thank you for taking the time to write a review.
We always ask for at least 48 hours notice when cancelling an order as these get packed onto our vans the day before deliveries are due.
As our terms and conditions state "If we have arranged for a product to be delivered and there is no one at the address to accept and sign for it, you are responsible for paying a failed delivery fee. If there are other reasons as to why the delivery cannot occur, such as it not fitting through the door, or the wrong item has been ordered, you will again be liable for paying a failed delivery fee. Failed delivery charges are £50 and at the discretion of the manager."
Because you wished to cancel your order when our driver was 20 minutes away from your property to deliver your item, this was classed as a failed delivery.
As the driver had already left the depot with your item and was on route to your property at the time of cancellation, the delivery fee was non refundable.
We apologise you don't feel you had a satisfactory experience with The Appliance Depot.
all good apart from poor protection of…
all good apart from poor protection of oven on delivery
9 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello,
Thank you for for leaving a review!
We're sorry to hear you weren't happy with how your oven was delivered to your property.
As we sell predominantly graded appliances that come delivered to us with box damage or no packaging at all, we have to re-package them ourselves to make them suitable for delivery.
Apologies the packaging was not up to the standard, we take comments like these very seriously and this will be passed over to management!
Should've stuck to AO.COM
I paid £75 for delivery of a fridge freezer,I had to take the day off work,I got a call from the cowboy transport company( that the appliance depot use)saying they had no pallets to deliver the fridge freezer on and they would deliver it the next day so that was another day off work.
This fridge freezer ended up costing me dear no compensation from Appliance Depot,Definitely wouldn't use this mob ever again!
Should've stuck to AO.COM no delivery fee and delivers when they say.
5 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Phil,
Thank you for taking the time to write a review!
With the 3rd party couriers that we use, the way they deliver our appliances is out of our hands.
When we book your delivery in with them, we give them an exact date to deliver your appliance and this is when we also expect this delivery to take place.
Apologies that this was delivered late to you, and apologies for any inconvenience this has caused you.
I love my new pink smeg fridge freezer…
I love my new pink smeg fridge freezer 😍 And at a great price! Very good customer service, communication and delivery. Thank you!
9 kwietnia 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Nicole,
Thank you for taking the time out of your day to write such a lovely review!
We're so please to hear you're loving your new fridge freezer and the service our amazing team provided for you.
Great Price, Good communication
Great Price, good communication (essential) delivery not instant but more than acceptable.
27 marca 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Gavin,
Thank you so much for taking the time to write a review.
We are so pleased to hear you are happy with the service you received and found our prices competitive!
Would recommend
Phoned with delivery time. Arrived when stated. Very helpful and pleasant delivery men. Fridge/freezer arrived as seen in excellent condition. Will definitely recommend.
12 marca 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Tanya,
Thank you for taking the time to write a review.
We are so pleased to hear everything ran smoothly from start to finish and our driver was very helpful!
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY. they suck you in with "good deals" when it is just damaged used crap. The star rating should go from 5 to -5, more than 20% of reviews are 2 or less must tell you something.
8 marca 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello James,
Thank you for your review.
Our apologies you feel this way, I've had a look into your order and can see you ordered a B grade Samsung American style fridge freezer. This was listed clearly with text and photos on the original listing before you purchased stating it has dents all over the front and dents to the right hand side (the listing has 9 photos we took showing all the dents).
All listings that are graded and have any damage are clearly listed on each web listing for our customer to view before they purchase, this is so we remain transparent.
We also clearly highlight we are a graded retailer and have been for over 15 years.
Fast and effecient service
Fast and effecient service. Had a minor issue with missing parts but this was sorted in a timly manner. a very helpful team.
20 lutego 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Ian,
Thank you for taking the time to write a review with regards to the service we have provided.
We are so pleased to hear you thought of our service as fast and efficient.
Our apologies your item was delivered with missing parts, but we are happy to hear this was sorted for you quickly.
Be careful
Problems with my graded Smeg range cooker:
Sides far more ‘dented’ than described – more like caved in
Dent back of hob area (not described in listing)
Front foot plate scratched and dented (not mentioned in listing – front described as ‘no damage’ )
No gas hose adaptor or LPG fittings (omitted from delivery on Friday and noticed on Saturday by my plumber)
Door lines uneven (‘no damage’ to front of cooker in listing)
What I was told by AD:
Adaptor has never been missing before – implying I was mistaken
Can’t do anything over weekend – although I did then get another call
Adaptor will be sent 1st thing Monday to arrive Tuesday (It’s Thursday now and I still don’t have it)
Why didn’t you decline the delivery? (I accepted the damage to the sides and even the small dent to the hob as I am not a fussy customer and the damage to the sides would not be seen)
Why didn’t you tell us sooner? (I phoned and sent an email on the Saturday and another one on Monday after telephoning about the foot plate and being asked to send pictures. I only saw the uneven doors on Monday when the cooker had been put in situ and I had a moment to look at it from the other side of the room – not originally obvious in my small hallway)
Maybe I have uneven floors which would account for the uneven doors (?)
Further conversations:
I suggested I could have a replacement and was told ‘no’ – I would be given a full refund.
I was later called by Steve who offered me a replacement saying he had some new Smeg cookers in.
I accepted this after looking at the website, but noticed the one I wanted (albeit same model and grading) was a lower price.
Steve then retracted his offer when I pointed out the price difference and that I would be due a refund – saying that he had put himself out already, wasn’t prepared to refund me (what amounted to £50 in a potential sale of more than £1,000), I was clearly a difficult customer and he couldn’t be bothered with all the paperwork.
I don’t know what Steve’s problem is, but he needs to think about how much all of this has put ME out and I’m sure his boss won’t be too pleased with his lack of business acumen. I was prepared to give the business another chance.
So….I am now waiting in for the cooker to be collected. I have been forced to buy a new cooker from Appliances Online so that I have a cooker for my guests next week. My plumber will need to visit a second time. I will have been without a cooker for a week.
Update after reading response: Your response is inaccurate and misleading. Your oven was in far worse condition than described and I still don't have the hose adaptor....did you ever send it? No I didn't need the LPG kit...so what is your point? But i did need the hose adaptor. You are trying to imply that I am fussy...well shame on you for such a predictable stance.
7 marca 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello Claire,
Thank you for taking the time to write a review.
Our apologies you have had a negative experience.
I can see when you called on Saturday 2nd March no managers or engineers were in for our customer service team to get the missing gas adapter ready, but after your phone call our team member was proactive with your issue and called one of them to get this sorted for you asap.
I can see from our records you were installing this as natural gas and not LPG and this is why the LPG kit was missing.
I can see the extra damages were small and we were willing to send out a new kick plate, but you wanted an exchange or a refund.
Due to us selling graded stock we tried to list all stock as accurately as we can with text and photos. Sometimes items can have very small imperfections that are missing or a damage can happen in transit.
As you wanted the item to be perfect we didn't want you to be disappointed if the appliance arrived with another small imperfection.
With regards to your complain about our staff this has been escalated to a manager as we take all complaints seriously.
Perfect experience
Fantastic communication from website to email to phone about the delivery time. Driver was very helpful in getting the large fridge into our house, taking it out of its packaging and inspecting. We are also very pleased with the fridge itself which is near perfect despite being graded A.
23 lutego 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello John,
Thank you for leaving a review!
We re so happy to hear of your positive experience from us throughout your customer journey with us, and happy with your purchase.
Review like yours really do help future customers understand the service we provide and helps our business grow.
Great service
Great service, managed to deliver sooner than first available slot on website after calling the depot. Very helpful and friendly on the phone. The driver called with the arrival time and was there when he said. Helped me to get it inside. Great service all round
20 lutego 2024
Opinia niezależna
Odpowiedź od The Appliance Depot
Hello,
Thank you or taking the time to write a review.
We are so pleased to hear you have found our service great and our delivery driver friendly and helpful!
We will make sure we pass your kind words to the team and delivery driver for you.
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