Have sent WhatsApp messages and photos asking for a quote. After one initial message confirming I could send pics and they would quote I haven’t heard anything. Have tried follow up messages and to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Avoid like the plague - it is a complete scam. I have been waiting 4 weeks just to get my stuff back (having not received a quote or ANY kind of service). No responses to emails/tweets/linkedin approa... Zobacz więcej
I sent some knitware to be repaired on 1st November and paid £184 on 24th November. Sent chaser email on 6th January , automated response saying they will come back in 2 working days. Still nothing a... Zobacz więcej
Reakcja na opinię
Following the destruction of my wife's crocodile handbag, I wrote to The Restory several times since the beginning of the month without any form of explanation or apology being forthcoming. It i... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The Restory specialises in the restoration and aftercare of luxury bags, treating each piece as a work of art and preserving its value, functionality and original design integrity over time. Combining craftsmanship, technical knowledge, historical sensitivity and a highly organised approach, The Restory delivers a specialist service designed for the luxury second-hand market — where quality, trust and attention to detail are essential. Founded in London in 2018, The Restory is now part of AMF Group, an entrepreneurial group with offices in Italy and France. AMF Group partners with leading haute couture brands and has been committed for 30 years to developing a more sustainable supply chain for luxury manufacturing. Through expert aftercare and restoration, The Restory contributes to a broader vision of sustainable and circular luxury, allowing bags to continue their journey over time.
Dane kontaktowe
36061, Bassano del Grappa, Włochy
- service@the-restory.com
- www.the-restory.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great service; great product.
Needed urgent shoe repair before a wedding. The Restory picked them up, turned them round and got them back to me with time to spare. Perfect service all round.
Horrible experience
Horrible experience! I wasted two weeks with them not even getting any repairs. And they returned my bag without the dustbag!!! Do not recommend it
When you try to call them, their numbers either are inactive or no one picks up the phone. Emails are answered once in a while. Poor service.

Odpowiedź od The Restory
Wish I had read the poor reviews. Avoid.
Wish I had read the reviews.
Overpriced, long delays and sloppy work. What a waste of considerable money.
I took my assurance from the fact Selfridges had an association with them. I even dropped my item off in store.
Really no difference to my beloved item and one of the things that needed repairing hadn't been done and actually had further deteriorated. Poor quality fabric used to replace an expensive trim. Shoddy. What a rip off. Heard nothing back from them. I am also going to get in touch with Selfridges. They should drop them.

Odpowiedź od The Restory
Amazing service
Amazing service! Things I have used for years and looked like they were ready to be thrown away comes back looking like new! Really really really amazing service! And the fact that it’s reducing the fashion worlds impact on the environment is another amazing fact! Cannot recommend enough!!
Lovely from start to finish…
Fantastic service and very pleased with my repair. All my questions were answered and response was within a reasonable time frame.
Highly recommend.
Fantastic service
Fantastic, reasonably priced service and my shoes look like new
The Restory Saved my Chanel
The work that The Restory did on my Chanel double flap was incredible! It was my grandmother’s bag and got ruined in the rain. I owe the Restory so much. The only problem was shipping was a little complicated coming to Milan and took quite a long time but I definitely blame Italian Post.
Fabulous service
Fabulous company. Brilliant idea. Amazing service. Brings old bags back to life. Sincerely recommend.
The Restory has talent, efficiency, and great value for money services
The Restory has repaired many of my designer goods including replacing studs on shoes and fixing the binding of a leather bag. Both times I used their services, I was impressed by their efficiency and the quality of their work. I strongly recommend using their services - my items look brand new!
Incredible
Incredible, fast efficient service. They could not have made the process any easier, I true joy to deal with, thank you Restory.
I have sent numerous bags to be revived…
I have sent numerous bags to be revived by The Restory and have been thrilled by the results. Great service.
Have used them for years
Have used them for years. Have restored plenty of my leather shoes as well as my wife’s handbags. Great service
Fantastic repair service for handbags…
Fantastic repair service for handbags and shoes / they also do garments. I have sent through several items to repair and clean and more often than not I can’t even remember what the repair was because the items look brand new!
Amazing Clothes Restoration Service
So good to get my much-loved suits back looking as good as new. Really attentive service and easy to deal with. It's not cheap but better than replacing and certainly more environmentally friendly
We had 4 different pieces repaired
We had 4 different pieces repaired and refreshed (Bottega, Celine, Hermes and LV) and where excited about the quality of all of them. Truly amazing focus on detail. We did not expect it to be that good. We can only recommend the service.
Superrrr good
I had my trainers cleaned, my boots resoled and also my very fragile knitted cardigan fixed and was really happy with all the results! Plus the person who I was speaking to about my items was very helpful and kept me updated on when they would be ready.
Not impressed
Not impressed, my Gucci trainers look barely any different and i could have done the same thing myself at home with a bit of white trainer polish. not worth £55!

Odpowiedź od The Restory
Chanel Restoration - 100% great!!!
I had an old Chanel belt which had deteriorated with age. The Restory completely remade the belt using the original buckle and I could not be happier - it looks better now than it did originally as they selected the absolute finest quality leather to make it with.. and they managed to still keep the original Chanel logo stamped in the lining for authenticity. Quick and brilliant service I couldn’t be happier !
My Chanel bag is perfect
Fixed my Chanel bag, looks perfect! Quick turnaround and very professional. Would definitely use their services again!
Excellent
I haven’t received such service for a long while. Really recommend this company, the communication was on point! I haven’t received my broken Valentino shoes back yet but I have every faith so far x
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