The Restory Recenzje 

228
Wynik TrustScore: 2 na 5

1,9

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Have sent WhatsApp messages and photos asking for a quote. After one initial message confirming I could send pics and they would quote I haven’t heard anything. Have tried follow up messages and to... Zobacz więcej

Oceniono na 1 z 5

Avoid like the plague - it is a complete scam. I have been waiting 4 weeks just to get my stuff back (having not received a quote or ANY kind of service). No responses to emails/tweets/linkedin approa... Zobacz więcej

Oceniono na 1 z 5

I sent some knitware to be repaired on 1st November and paid £184 on 24th November. Sent chaser email on 6th January , automated response saying they will come back in 2 working days. Still nothing a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Following the destruction of my wife's crocodile handbag, I wrote to The Restory several times since the beginning of the month without any form of explanation or apology being forthcoming. It i... Zobacz więcej

Informacje dotyczące firmy

  1. Naprawy
  2. Naprawa wyrobów skórzanych

Napisane przez firmę

The Restory specialises in the restoration and aftercare of luxury bags, treating each piece as a work of art and preserving its value, functionality and original design integrity over time. Combining craftsmanship, technical knowledge, historical sensitivity and a highly organised approach, The Restory delivers a specialist service designed for the luxury second-hand market — where quality, trust and attention to detail are essential. Founded in London in 2018, The Restory is now part of AMF Group, an entrepreneurial group with offices in Italy and France. AMF Group partners with leading haute couture brands and has been committed for 30 years to developing a more sustainable supply chain for luxury manufacturing. Through expert aftercare and restoration, The Restory contributes to a broader vision of sustainable and circular luxury, allowing bags to continue their journey over time.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

228 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(228)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service; great product.

Needed urgent shoe repair before a wedding. The Restory picked them up, turned them round and got them back to me with time to spare. Perfect service all round.

7 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

Horrible experience

Horrible experience! I wasted two weeks with them not even getting any repairs. And they returned my bag without the dustbag!!! Do not recommend it

When you try to call them, their numbers either are inactive or no one picks up the phone. Emails are answered once in a while. Poor service.

5 lipca 2022
Opinia niezależna
Logo The Restory

Odpowiedź od The Restory

Hi,

Thank you for your feedback. We are sorry to learn you are not happy with the service you have received. In order for this to be looked into further, please can you kindly contact our Client Service team via email.

Best wishes,
The Restory

Oceniono na 1 z 5

Wish I had read the poor reviews. Avoid.

Wish I had read the reviews.
Overpriced, long delays and sloppy work. What a waste of considerable money.
I took my assurance from the fact Selfridges had an association with them. I even dropped my item off in store.
Really no difference to my beloved item and one of the things that needed repairing hadn't been done and actually had further deteriorated. Poor quality fabric used to replace an expensive trim. Shoddy. What a rip off. Heard nothing back from them. I am also going to get in touch with Selfridges. They should drop them.

28 czerwca 2022
Opinia niezależna
Logo The Restory

Odpowiedź od The Restory

Hi Jules,

Thank you for your feedback. We are sorry to learn you are not happy with the service you have received. In order for this to be looked into further, please can you kindly contact our Client Service team via email.

Best wishes,
The Restory

Oceniono na 5 z 5

Amazing service

Amazing service! Things I have used for years and looked like they were ready to be thrown away comes back looking like new! Really really really amazing service! And the fact that it’s reducing the fashion worlds impact on the environment is another amazing fact! Cannot recommend enough!!

27 czerwca 2022
Opinia niezależna
Oceniono na 4 z 5

The Restory Saved my Chanel

The work that The Restory did on my Chanel double flap was incredible! It was my grandmother’s bag and got ruined in the rain. I owe the Restory so much. The only problem was shipping was a little complicated coming to Milan and took quite a long time but I definitely blame Italian Post.

23 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Incredible

Incredible, fast efficient service. They could not have made the process any easier, I true joy to deal with, thank you Restory.

21 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Fantastic repair service for handbags…

Fantastic repair service for handbags and shoes / they also do garments. I have sent through several items to repair and clean and more often than not I can’t even remember what the repair was because the items look brand new!

17 czerwca 2022
Opinia niezależna
Oceniono na 4 z 5

Amazing Clothes Restoration Service

So good to get my much-loved suits back looking as good as new. Really attentive service and easy to deal with. It's not cheap but better than replacing and certainly more environmentally friendly

17 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

We had 4 different pieces repaired

We had 4 different pieces repaired and refreshed (Bottega, Celine, Hermes and LV) and where excited about the quality of all of them. Truly amazing focus on detail. We did not expect it to be that good. We can only recommend the service.

17 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Superrrr good

I had my trainers cleaned, my boots resoled and also my very fragile knitted cardigan fixed and was really happy with all the results! Plus the person who I was speaking to about my items was very helpful and kept me updated on when they would be ready.

15 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Not impressed

Not impressed, my Gucci trainers look barely any different and i could have done the same thing myself at home with a bit of white trainer polish. not worth £55!

15 czerwca 2022
Opinia niezależna
Logo The Restory

Odpowiedź od The Restory

Hi Joanna,

Thank you for your feedback. Our team specialise in cleaning an array of materials and take pride in ensuring that all items are cleaned meticulously using various advanced and relevant techniques. We will be happy to look into this further, someone from our Client Service team will be in contact with you shortly.

Best wishes,
The Restory

Oceniono na 5 z 5

Chanel Restoration - 100% great!!!

I had an old Chanel belt which had deteriorated with age. The Restory completely remade the belt using the original buckle and I could not be happier - it looks better now than it did originally as they selected the absolute finest quality leather to make it with.. and they managed to still keep the original Chanel logo stamped in the lining for authenticity. Quick and brilliant service I couldn’t be happier !

15 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent

I haven’t received such service for a long while. Really recommend this company, the communication was on point! I haven’t received my broken Valentino shoes back yet but I have every faith so far x

14 czerwca 2022
Opinia niezależna

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