Terabyte Electronics Recenzje 233

Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I found Terabyte online. A brief phone call with the team suggested I drop into the store, which I did straight away. The assistant quickly identified the problem (there was water inside my Mac screen... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

🤬😡PÉSSIMA EMPRESA, PÉSSIMO PÓS VENDAS!!!!Se vc tiver problema esquece, te ignoram, qdo respondem te dão uma burocracia danada pra resolver e mesmo vc fazendo tudo que pedem não resolvem, tem mais de... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had to use their services for data transfer especially whats apps from a Samsung to an iphone. Was very pleasantly surprised at the level of professionalism and quality of work. All doen without fuss... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lenovo X1 Carbon. I think it was a complicated replacement work, with both battery ports needed to be replaced. Only one was seemingly possible to do, but Terrabyte was able to make both ports operati... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Serwis komputerów
  2. Sklep z akcesoriami do telefonów komórkowych
  3. Sklep z telefonami komórkowymi
  4. Sklep z akcesoriami komputerowymi
  5. Naprawa sprzętu RTV
  6. Naprawa telefonów komórkowych

Napisane przez firmę

At TERABYTE ELECTRONICS, our goal is clear: to become the best Electronics Store in the London area. To do that, we provide an unrivalled selection of the best quality gadgets, a unique and enjoyable shopping experience, and extraordinary customer service. Our comprehensive warranties and professional support ensure our customers’ total satisfaction even after their order is complete.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

233 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 5 z 5

Had some issues with my ps5 not being…

Had some issues with my ps5 not being able to turn back on. The store had to run a some diagnostics to find out what the issue was. I was then offered the better opportunity of a part exchange. This was all done under 48 hours. Very good customer service.

1 sierpnia 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Romeo,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

Really good customer service and faster

Really good customer service and faster

20 lipca 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Dinuk,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

Thanks for restarting my crashed phone.

My Motorola Moto G7 was not starting. Terrabyte said they could not guarantee saving my data but could definitely restart the phone. Terrabyte Electronics charged me £35 "Diagnostics Charge" and an additional £25 for restoring the data of my crashed phone. Thank you very much for being helpful and not giving up.

12 kwietnia 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Roland,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again



Oceniono na 5 z 5

Friendly and knowledgable team

Sammy and the team recently fixed both an iPad and iPhone with cracked screens for me. They were really quick and gave some good advice on the repairs. It’s great to have a local store with a helpful and knowledgeable team to go to

3 lutego 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Kat,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

Excellent service

Excellent service. Replaced battery in my phone efficiently and made other recommendations. Will definitely use again.

5 marca 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Rose,,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

My Dell laptop collapsed right before a…

My Dell laptop collapsed right before a couple of important deadlines, and Microsoft was incapable of helping me. Sammy, on the other hand, was extremely knowledgeable, not to mention polite, friendly and extremely helpful. He salvaged my important files right away and recommended viable and inexpensive long-term solutions. I highly recommend this shop! You will not be disappointed.

15 lutego 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Ben,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 1 z 5

A bunch of crooks

My computer crashed recently in the middle of a big work project. I took it to Terabyte who looked at it and advised it couldn't be fixed. The diagnostic service was £42. I bought a new computer from them which was £683. They asked if I would like them to try to transfer the data over for a fee of £282. I advised I would prefer to take it to another shop recommended by a family member but was told as part of the diagnostic service the back was off the computer and they weren't able to hand back my old computer to me. Reluctantly I paid the fee. It took over a week for them to transfer the data, when I advised all I wanted was the photos transferred over they told me they couldn't select files because of GDPR regulations. They then advised the new computer had less storage space then the old computer which was odd as it was new and asked for more money which I refused. After brining in a memory stick they were finally able to transfer the data over. I think they have some capacity to fix electronic gadgets but I think they are essentially a bunch of crooks with an answer for everything. I certainly would not recommend them and told them their customer service was poor and I would not be returning.

4 lutego 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hi Anne,

Thanks for taking the time to write a review about us, As per our sales & service we had an internal inquiry about your case and discussed it with the sales and repair team very carefully.

You came into the store on 18/01/2024 with an HP laptop that had MOTHERBOARD failure and also had DATA CORRUPT.So you decide to buy a laptop with software.

So 2 different things one for the purchase of a laptop and the second for data recovery from your old laptop.

As we understand you need data ASAP because you are stuck middle of the project but our team member "Ram" was very clear this could 3 to 5 days.

Our Data Recovery L3 price is £235 + VAT = £282/- which you paid for this service which is completely different than purchasing a laptop.

Once we complete the data recovery process we request you give us a hard drive so we can transfer recovered data to your drive and complete this process but then you decide to copy it onto a new laptop that has SSD 256 (solid state drive) compared to your old laptop had HDD 1tb (hard disk drive) so we couldn't able to transfer all your data because of size difference, We also called you few times to explain but you thought we trying get more money out which is NOT TRUE.

As sales team has shown you at least 7/8 laptops and you selected the laptop that you are using now, Also we both didn't know how much data you had in the old laptop THAT COULD ONLY COME TO KNOW ONCE DATA RECOVERY PROCESS IS COMPLETE.

We genuinely work hard on every customer to get them the best service and that is why our success is hard work. As a customer WE RESPECT YOU BUT NO ONE ALLOW YOU TO TITLE US " BUNCH OF CROOKS" SORRY THIS IS NOT TOLLARABLE after helping YOU out with a new laptop and software set up for free and giving excellent services for Data Recovery.

DEFINITELY, ON THIS OCCASION WE ARE NOT AT ALL SORRY FOR YOUR LACK OF UNDERSTANDING OF LAPTOPS/ DATA RECOVERY SERVICES.


Kind Regards,

Terabyte Team.

Oceniono na 5 z 5

had a battery replacement for my mac…

had a battery replacement for my mac book pro, and was excellently served. Thanks guys!

27 stycznia 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

Shopping around for 3 Samsung phones…

Shopping around for 3 Samsung phones for my family in Philippines and more then 8 shops on Kilburn high road but this store got me much better deals then Argos and other local shops I would definitely come back .

Terabyte Electronic ⭐️⭐️⭐️⭐️⭐️

14 stycznia 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Miles,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

Only good experiences!

Only good experiences so far! Very friendly and trustworthy team. This is my second visit. This time they've repaired my Samsung A51 which had a broken screen. They replaced the screen and its working great. They asked if I wanted a genuine screen or not. I opted for non-genuine to keep down costs. I'll be back if I need any further repairs in the future. Keep up the honest work guys, it's a breath of fresh air!

7 stycznia 2024
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello James,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

I tried rice to save my phone from the…

I tried rice to save my phone from the rain drenched inability to charge. It was way too destroyed for that. I visited Terabyte Electronics who have often given me free advice. The phone is up and running perfectly all in an afternoon. Thank you so very much!

11 grudnia 2023
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Natascha,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

Honestly the best in town

Honestly the best in town. I've used them few times now for a cracked screen recently for my iphone 14 Pro. They always email back a quote and are fast with their service. Depending on how busy they are may affect your time but I've gone in with no appointments after work and my screen fixed in 30 minutes. Their price is absolutely
unbeatable too (email them for a quote)

14 września 2023
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Ifeoma,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

Excellent

Good service, good price, very quick turnaround (45min).

27 sierpnia 2023
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Philip,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 1 z 5

Worst Experience Ever - Stay Away from Terabyte Electronics Ltd

I cannot stress this enough - do not, under any circumstances, trust terabyte electronics with your precious electronics. The abhorrent treatment and horrendous service I received during my recent visit for a phone repair was nothing short of a nightmare.

I went to them to have both the front and back screens of my iPhone repaired. I was promised a professional and reliable service, but what I got was a catastrophe. After the repair, I discovered that they had not only done an inadequate job on the screens but, to add insult to injury, they had completely destroyed my back camera. Instead of owning up to their mistake, they had the audacity to demand extra payment for a fault they themselves committed. Unbelievable.

The level of incompetence displayed by the staff was mind-boggling. Their lack of professionalism and refusal to take responsibility for their actions left me dumbfounded. The customer experience I encountered was beyond disappointing; it was downright infuriating. The manager (Sammy) was dismissive, unhelpful, and showed a complete disregard for customer satisfaction. It was clear that their primary motivation was to extract as much money as possible from unsuspecting customers like myself.

The experience of entrusting my phone to Terabyte electronics has not only resulted in an enormous financial setback but has also caused undue stress and frustration. I feel taken advantage of, knowing that I paid a hefty sum for a repair that ended up causing more damage than before.

19 sierpnia 2023
Opinia niezależna
Logo Terabyte Electronics

Odpowiedź od Terabyte Electronics

Hi Emmanuel,

Thank for you one star rating and sorry for the inconvenience as you felt but your iphone 11 was badly damaged with the front screen and back glass of your iPhone 11 as we quoted you yesterday for that,We also mentioned clearly if any other part requires then we will come back to you. As repeatedly we trying to explain and you not willing understand or budge as your phone need replacement of rear camera which was £120/- and manage tried to help you by just putting cost price to £85/- as he quoted you over the phone and mentioned at least 3 times but when you came in you decide to pay £5/- less and also trying to tell the manager that he quoted you for £80/- Which is not correct. WE DONT DO THIS KIND BUSINESS PRACTICE. Our Manager offered you for cost price camera and free labour but you were just after blaming the technician about it being his mistake which is incorrect you are the user and you came in store with badly damaged phone and we are here to fix it in the correct manner IF YOUR PHONE ASKING FOR MORE PARTS THEN WE NOT LIABLE FOR IT,Also told you to bring your part and we will install for you for free this what we believe in customer service.

Have a good Weekend.

Kind Regards,

Terabyte Team.

Oceniono na 5 z 5

Excellent service to repair my gaming…

Excellent service to repair my gaming laptop. Thank you Sammy for being so up front about everything and putting my mind at ease.

10 sierpnia 2023
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Joseph,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

They fixed my iPhone 14 pro max within…

They fixed my iPhone 14 pro max within 2 days, service was amazing and very professional!! :)

10 sierpnia 2023
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Olivia,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again.

Oceniono na 5 z 5

Repaired my phone instantly

Repaired my phone instantly, great service! Even offered to add on the screen protected HIGHKY RECOMMEND

12 lipca 2023
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again

Oceniono na 5 z 5

Beatiful shop with amazing deals!!

9 czerwca 2023
Opinia niezależna
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Odpowiedź od Terabyte Electronics

Hello Josh,

Thank you very much for such a wonderful review, we are glad to know that you were satisfied with our service. we hope to see you again

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