So fun and exciting! Service was great and the children had so so much fun. No waiting around because I pre booked, and despite the tenpin Tuesday rush, everything was handled and under control! Would... Zobacz więcej
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The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle tabl... Zobacz więcej
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Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who... Zobacz więcej
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Absolutely brilliant, Soon as we arrived staff were super friendly and helpful. Made my Daughter feel extra special on her birthday with the t-shirt & goody bag and with the addition of the dance sect... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Tenpin Derby is easy reach from Derby city centre, Long Eaton, Burton upon Trent and across Derbyshire. With modern bowling lanes and lane lighting, we’re a favourite for families, groups and anyone looking for a fun night out in the East Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, low value weekday bowling deals — fun for kids big and small. Bowling in Derby, sorted.
Dane kontaktowe
Foresters Leisure Park, Derby, DE23 8AG, Derby, Zjednoczone Królestwo
- 0333 034 6100
4,5
Doskonała
153 recenzji
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HORRENDOUS: Discrimination, Physical Threats & Refusal of Refund
Our experience at Tenpin Derby on Feb 28th was nothing short of traumatic. We were subjected to blatant racial discrimination, being ignored for 15+ minutes while the "local crowd" was prioritized.
1. Physical Threats: Server Callum was extremely aggressive, actually asking us to "come outside" to settle the matter, openly indicating an intent to fight patrons. This is dangerous and entirely unprofessional.
2. Systematic Hostility: Bar staff Ayesha and Mikaela were outright rude, with Ayesha dismissively stating we’d be served "when we were served." Security (Fakhar) and the Manager (Zoe) failed to de-escalate. Instead, Zoe refused to refund our £36.60 and humiliated my group by forcing us to leave for no fault of our own. The ultimate confirmation of this toxic culture came from their own Security Guard, Fakhar. As a person of color himself, he admitted to us during the confrontation that this is simply how the staff behaves.
3. Discrimination & Gaslighting: They claimed we had only waited 2 minutes and refused to check CCTV. This is a clear pattern at this venue. We have been humiliated, racially discriminated against, and effectively robbed of our money. They didn't just take our money; they tried to strip us of our reputation in a public space. Tenpin Derby is a place where discrimination is an open secret acknowledged by its own staff.
This venue has a documented pattern of this behavior in other reviews (Google). My friend has initiated a bank chargeback and will be filing a formal report under the Equality Act 2010. Avoid this place if you expect basic professional standards.
28 lutego 2026
Opinia niezależna
Odpowiedź od Tenpin - Derby
Hi Siddhartha, thank you for taking the time to leave Tenpin Derby a rating and review. We're sorry to hear that you didn't have a positive experience during your recent visit. Customer service is important to us at Tenpin, and we'd love to have an opportunity to look into this further for you. Please could you send us the details of your visit via email to customer.feedback@tenpin.co.uk with the subject 'Review - Derby' where we will ensure this is passed onto the relevant teams to review and discuss further with you. Thank you and we look forward to hearing from you soon! Best wishes - Rosie
Excellent welcomed by name
Excellent welcome by name as staff know me and they were very attentive and could do enough to help us.
19 lutego 2026
Odpowiedź od Tenpin - Derby
Hello Kate, Thank you for taking your time to leave us a great 5* review! We are thrilled to hear that you all had a great time at our Tenpin in Derby. We will pass your lovely comments onto our team! We do hope to see you again very soon. Best Wishes - Kimberley
Party booking
We booked a party and to be honest it was a letdown. We had to ask when they wanted kids...and it was gone past party time. We then had to ask for the squash ready for when they came out. When the table became free we cleared it and wiped it with the spray....whilst a member of staff looked on! My son enjoyed it with his friends but i felt it lacked for a party the attention to detail or even a basic host. I appreciate it was half term but when you pay for a service i should have to be the one to keep asking for it
22 lutego 2026
Odpowiedź od Tenpin - Derby
Hello Jenny,
Thank you for taking the time to rate Tenpin Derby 2 stars. We appreciate you sharing your feedback. We're sorry the party didn't meet expectations, especially regarding the timing and assistance provided. We'll address your concerns to improve our party service. We value your comments and are glad your son and friends enjoyed their visit. All the best ~ Laura
Brilliant Staff
It was a brilliant evening the staff are amazing the manageress is very helpful.
21 lutego 2026
Odpowiedź od Tenpin - Derby
Hello Mrs Allen,
Thank you for taking the time to rate Tenpin Derby 5 stars. We're happy you had a brilliant evening! It's great to hear our team was amazing and helpful. We appreciate your 5-star review and hope to see you again soon! All the best ~ Laura
Good times
No issues only bit untidy due to glasses etc and spillages, however we had no probs with our visit.
20 lutego 2026
Odpowiedź od Tenpin - Derby
Hello Leander,
Thank you for taking the time to rate Tenpin Derby 4 stars. We appreciate your visit and are happy you had no problems. We'll address the tidiness issues and spillages to ensure a better experience for everyone. Thanks for the feedback! All the best ~ Laura
It was great for bowling and…
It was great for bowling and atmosphere, the only let down was the burger and chips, the burger was tasteless and stale and the chips were all hard.
19 lutego 2026
Odpowiedź od Tenpin - Derby
Hi there, thank you for taking the time to write a review! We're glad that you enjoyed the bowling at atmosphere at Tenpin Derby, but are sorry to hear that you didn't enjoy the food. We will ensure your feedback is passed onto our team for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Easy to book
15 lutego 2026
Odpowiedź od Tenpin - Derby
Hi Trudie
Thanks for the wonderful review. We are glad you found it easy to book and hope you enjoyed the visit. Hope to see you soon. Best wishes - Clare
atmosphere 100%
Love the atmosphere at ten pin bowling .BUT..booked a wrong booking to Hollywood bowling at the intu centre. Loved the email next morning with the bowling results .really pleasant and friendly staff.
At Tenpin bowling staff depending who's on are brilliant. The blonde with glasses.who was on when we booked she needs training .
17 lutego 2026
Odpowiedź od Tenpin - Derby
Hi Gail
We're glad you enjoyed the atmosphere and found our staff pleasant. We appreciate your feedback regarding the booking mix-up and the inconsistent service. We'll address the training concerns to ensure a better experience for everyone. Thank you for your review. Best wishes - Clare
Staff are great just not enough of them.
15 lutego 2026
Odpowiedź od Tenpin - Derby
Hi
We appreciate your feedback and are happy that you recognize our staff's efforts. We are working to improve staffing levels, and hope to see you soon. Best wishes - Clare
My kids had an amazing time would have…
My kids had an amazing time would have been nice to bowl together but was a lot of us
17 lutego 2026
Odpowiedź od Tenpin - Derby
Hi Ruth, thank you for the 4* review for Tenpin Derby! We are glad to hear that you had an amazing time with family, and we really appreciate your feedback which we will ensure is passed onto our team. We hope to welcome you back again soon! Best wishes - Adelaide
Lovely afternoon
Lovely afternoon. Lane ready at allocated time. Staff great.
So much nicer than Hollywood Bowl
16 lutego 2026
Odpowiedź od Tenpin - Derby
Hi Peter, thank you for leaving Tenpin Derby a fantastic 5* rating. We are thrilled to hear you enjoyed your visit to us recently and we hope to welcome you back another time for some more fun! Best wishes - Kaylee
Great facilities
Pre-booked, arrived early and was informed lane was ready so no hanging around. Facilities and premises had been spruced up since last visit and was very impressed.
16 lutego 2026
Odpowiedź od Tenpin - Derby
Hi Holly,
Thank you for your lovely 5* review at Tenpin Derby! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph
Great atmosphere again 😃
12 lutego 2026
Odpowiedź od Tenpin - Derby
Hello -lb,
Thank you for taking the time to rate Tenpin Derby 5 stars. We are delighted to hear that you enjoyed your visit and thought the atmosphere was great. We look forward to welcoming you back again soon.
All the best ~ Laura
Good fun and experience for my sons…
Good fun and experience for my sons 12th birthday. Lots to do as well as bowling. Played pool etc
7 lutego 2026
Odpowiedź od Tenpin - Derby
Hi Stu, thank you for the fab 4* review for Tenpin Derby! We're delighted to hear that you had a fun experience for your son's birthday and that you enjoyed our activities. We hope to welcome you back again soon! Best wishes - Adelaide
Honesr review …
There were 5 staff members talking behind the bar and no one serving. Waited 8 mins until I was able to get a diet coke. The area was clean and tidy
Yet our lane, the balls often got stuck causing a delay to the game.
15 lutego 2026
Odpowiedź od Tenpin - Derby
Hi, thanks for taking the time to leave a review of Tenpin Derby. We are sorry to hear that wait times for drinks were longer than usual and that the lanes caused some issues. We will ensure your feedback is passed on to the correct teams for future improvements.
Take care,
Kirsty
quick customer service and very…
quick customer service and very friendly. enjoyed my experience here
8 lutego 2026
Odpowiedź od Tenpin - Derby
Hi Jess, thanks for leaving a rating and review for Tenpin Derby! We appreciate your 5-star rating! We're glad you enjoyed your experience and that our quick customer service and friendly atmosphere made a positive impact. We can't wait to welcome you back again soon! Best wishes - Rosie
Odpowiedź od Tenpin - Derby
Hi George, thank you for taking the time to leave a lovely review of Tenpin Derby. We are pleased to hear you had an enjoyable experience and found our team to be friendly and helpful. Your kind words will be passed on. Hope to see you back again soon.
Take care,
Kirsty
Lovely and quiet on a Tuesday
Lovely and quiet on a Tuesday, although the camden hells lager was flat lucky half price
3 lutego 2026
Odpowiedź od Tenpin - Derby
Hi Kevin, thank you so much for the 5* rating and review of Tenpin Derby. We are pleased to hear you had a fun time and got to take advantage of our Tuesday offer. We will ensure your feedback is passed on to the correct team.
Take care,
Kirsty
The staff was amazing looked after us…
The staff was amazing looked after us the whole time I was there for my sons birthday , even treated my little girl to a bag of sweets for winning a game of bowling
6 lutego 2026
Odpowiedź od Tenpin - Derby
Hello Kelly, Thank you for taking your time to leave us a great 5* review. We are pleased to hear our team were helpful throughout. We do hope to see you again soon. Many Thanks - Kimberley
Disappointing
Far to busy
Food was very disappointing
Not enough seats had to wait 20 mins just to get a seat for food
Full of weed heads smoking by the doors
When its a family place
Will not be returning
7 lutego 2026
Odpowiedź od Tenpin - Derby
Hello Lee, We appreciate you taking the time to share your experience. We're sorry the restaurant was too busy, the food was disappointing. We'll address the issues you raised. We do hope to see you again soon for a much more enjoyable session. Many Thanks - Kim
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