3DPrima.co.uk Recenzje 

483
•
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Purchased a Eufymake E1 Laminator. FAST DELIVERY!! Brilliant machine. Small problem handled brilliantly by Sam at Customer Service. Bravo 3d Prima UK!!

Oceniono na 5 z 5

I bought a X2D printer from these guys and within a month it was throwing several faults. I contacted them with the fault codes and without any hesitation they offered an exchange. We drove to excha... Zobacz więcej

Oceniono na 5 z 5

Bought 4 Ender 3 pros and received them quickly. Really well packaged (Creality) and easy to assemble (Creality). The SD Card readers are very frail (Creality) and packed up within days. Technology... Zobacz więcej

Oceniono na 5 z 5

I bought a Snapmaker U1 from 3DPrima. It arrived in perfect condition. Unfortunately when I set it up it failed its initial calibration. We tried all the suggestions from the Snapmaker help vi... Zobacz więcej

Informacje dotyczące firmy

  1. Platforma sprzedażowa online
  2. Firma elektroniczna
  3. Sklep żelazny

Napisane przez firmę

Formerly known as Technology Outlet, we are now 3D Prima UK, the UK's largest and most committed 3D printing specialist. We stock a wide range of brands, from entry-level hobbyist machines to high-end business solutions. Our selection also includes 3D scanners, laser engravers, and more. To complement these products, we offer a vast range of 3D printing materials, accessories, and spare parts. 3D Prima UK is your one-stop shop for all things 3D printing! 🚀


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

483 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(483)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I ordered a 3d printer on Monday 26th…

I ordered a 3d printer on Monday 26th December. The website made no mention of them being closed all over the period, in fact offered me delivery by Wednesday if I ordered that day, then offered me a 5% discount to do so. As my parcel had not arrived on the Wednesday I asked when it would arrive (all communication by email as no-one answers a phone) and was told next day that "it has shipped so you can expect your parcel in the next couple of days. Next day, when it hadn't shown up on the DPD app I asked for the parcel consignment details which I received next day. As I write this on Tuesday 3rd of Jan the parcel STILL isn't with DPD so I have wasted a week waiting and am back to work tomorrow so won't be in to receive the parcel. Diabolical service with almost sarcastic (capital letters and huge fonts) replies from Natasha. Will not be using them again.

28 grudnia 2022
Opinia niezależna
Logo 3DPrima.co.uk

Odpowiedź od 3DPrima.co.uk

Hi Phil,

Sorry to hear about the issues surrounding your order over the Christmas period. We have reviewed this information and it appears that DPD failed to collect on the first day that we were open, combined with a mix-up of messages on the website about estimated delivery dates and warehouse operating days were the cause of this terrible experience, for which we are truly sorry.

We hope that you will give us another chance and consider us for your 3D Printing needs in the future.


Best Regards,

Sam

UK Operations Manager for Technology Outlet

Oceniono na 1 z 5

Disgusting company that scam on faulty items

Disgusting company and service that scam you when fault with item. Bought 3d printer arrived fast enough. But the condition was awful and very likely a ex display model due to how it was set up spend so much money and time trying to sort it out also the help they provided was basically none as what they were suggesting was complete rubbish. Then once they get item back they use every excuse possible to put the blame on user error and scam you out of 10% of what you paid for the faulty item. I got the item on sale 259 they are charging 270 used printer so not only are they making more they scam you out of 10% of what you paid even know it was under the 30 day and the item was faulty. They will come on here and say they helped which is lies all they done was provide a awful service then scam you out of money so dont listen to the rep. Buy elsewhere if in the UK advoid these scammers

23 grudnia 2022
Opinia niezależna
Logo 3DPrima.co.uk

Odpowiedź od 3DPrima.co.uk

Hi Dan,

Thank you for leaving this review. We still stand by our decisions that we took during this difficult time we had with your order. Looking at some of the posts that were made by yourself on public Facebook groups, it seems like a lot of the issues you were having were as we suspected and were perception/setup issues.

Furthermore, we never sell goods as new if the seal has been broken. That is why we have Refurbished, New Damaged Box and New Broken Seal listings at discounted rates to reflect this. You brought a new item, which was new.

Best Regards,

Sam

UK Operations Manager for Technology Outlet

Oceniono na 5 z 5

Next day delivery saved my hide!

Needed a replacement hotend kit for my Ender 3 Max ASAP to fulfil a 3D print commission on time and and was struggling to find any for sale in the UK that weren't affected by Royal Mail industrial action. Just as I was about to swallow my pride and ask a buddy if I could commission him to complete my commission I stumbled across Technology Outlet.

It cost a little bit more than what I was originally wanting to pay, but I bought it on Saturday opting to pay extra for next working day delivery. It was despatched Monday and I got it Tuesday morning just as expected via DPD. 30 minutes after opening the box I had a fully working printer again.

Definitely recommended!

29 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Myles went as ever the extra mile :-)

Myles went as ever the extra mile to make sure every base was covered. They are extremely professional in there approach and make you feel "safe" in there hands there not trying to sell you parts just because your stuck in fact very much more the opposite its more lets make sure first then you know when the issue resolved its the best for you. I would never go anywhere else, why would you when you get such amazing service.

14 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Best place to get superb service

You can tell a lot about a company when things go wrong not just right.

I have bought several items from technology outlet and have always had a very positive experience and this has continued when a 3d printer I purchased failed within 3 weeks.

Technology Outlet quickly responded to my enquiry and I cannot thank James Bell enough for the help received, really first class.

We went over everything that could cause the printer not to power up and finally concluded that the main processor board had failed. James quickly came up with the easiest solution of providing a new board as dismantling the printer and repacking to be returned is a task that I wasn’t looking forward to undertake.

I would highly recommend shopping with technology outlet not only for the great service but for the very competitive prices.

24 października 2022
Opinia niezależna
Oceniono na 5 z 5

The best 3d printer retailer.

One of the best, if not the best companies I've had the privilege of dealing with. Excellent pricing and product selection. Amazing delivery speeds and above all else their customer service is phenomenal. When you are dealing with something as specialised as 3d printers you want to know you're in good hands and with technology outlet you are in the best.

30 września 2022
Opinia niezależna
Oceniono na 5 z 5

Creality CR6-SE PID

Miles Lightfoot responded to my query within minutes.
With his help the problem was resolved within 15 minutes. I can honestly highly recommend Technology Outlet. Also if you buy a 3D printer from them you can be assured of outstanding hardware and customer support.

12 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Cant ask for more

I bought an ender 5 pro from these guys which received a sd card slot error, 15 mins and 3 emails later they are sending a replacement motherboard, A1 service, would deffinatley recomend

26 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

I am beyond happy with the customer…

I am beyond happy with the customer service provided. I had an issue with my printer and they sent me 2 parts replacement and provided absolutely amazing support the entire time throughout. Printer is back and running like new. So happy!!!

26 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

I've bought quite a few Creality 3D…

I've bought quite a few Creality 3D printers from Technology Outlet, the tech support from James is brilliant, I always try and buy from them rather than direct from the Creality as Technology Outlets support is so much better. Also good prices and fast delivery!

19 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

Absolutely over the moon with the…

Absolutely over the moon with the support received from these guys. Looks like the motherboard in my Ender 2 Pro has developed a fault but it's a weird one that I was struggling to diagnose. Very quick first response when I emailed them and subsequent responses have also been very fast.

They're now sending a new motherboard to sort the problem.

After-sales support of this standard is rare so it's been a really pleasant surprise to have such responsive answers to my questions. They sent Gcode, they sliced one of my own STLs and sent it back, the offered several suggestions to try and get me up and running again. Definitely above and beyond what I would expect.

Consequently, they'll get my business when I get a new printer in a month or so.

8 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

Printer took a few days to arrive but…

Printer took a few days to arrive but otherwise a perfect service and I’m really happy with the printer. I had an issue with a spool of filament, Myles and James ran through options with me and identified an issue with the filament. Replacement spool issued without argument which arrived the next day. Highly recommend.

4 lipca 2022
Opinia niezależna

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