TartyBikes Recenzje 

817
Wynik TrustScore: 5 na 5

5,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent customer service! The best place for your trials bikes needs, whether is be purchasing, guidance, support or looking for a specific item! Tartybikes I’ll put my trust in every time. A plea... Zobacz więcej

Oceniono na 5 z 5

TartyBikes have the best trials bicycle components, and their service after payment is top notch. I ordered a handlebar this time and I was wondering how it was going to survive the oversea trip. Tart... Zobacz więcej

Oceniono na 5 z 5

EXCELLENT SERVICE!!!! Commander au Canada ,pré assemblée en deux, expédier le 18 décembre ,reçu le 23 décembre dédouaner et déposer chez moi au Quebec .Vélo Inspired un oeuvre d'art sur deux roues. C... Zobacz więcej

Oceniono na 5 z 5

I had an issue with a bike that I purchased from Tarty Bikes that fell within its warranty period. After sending a pic of the problem to Ben, he immediately sent me a replacement part free of ch... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy

Informacje przekazane przez różne źródła zewnętrzne

TartyBikes is the world's leading online trials bike shop with a huge selection of trials bike products available including Onza, Monty, Koxx, Try-All, Echo, ZOO, Yaabaa and many other trials bike brands.


Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

817 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

5,0

Wszystkie recenzje

(817)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
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Oceniono na 1 z 5

Absolute shambles

Absolute shambles. Ordered a stem on the 24th. Apparently Royal Mail attempted delivery on the 28th and it was refused. No card left, not sent to the collections office.. and CCTV at the property shows no attempt was made. Tarty bikes said until they received the stem back they couldn’t do anything even though they knew it was on route. Now over a week since order, no stem, no refund, customer service level 0. What’s happened to this shop, used to be the absolute go to place. Evidently not anymore.

24 sierpnia 2023
Opinia niezależna
Logo TartyBikes

Odpowiedź od TartyBikes

Hi Dave,

I'm sorry to hear you are unhappy with the service you received.

We checked the tracking for your parcel when you contacted us, and as you mentioned, it showed the order had been refused and returned to sender on the 29th. We advised you that until we received the stem back, we would not be able to send out a replacement, as is company policy in cases such as this, and that we would resend the parcel free of charge once we receive it back, which you accepted.

As of today, we have yet to receive the stem back, and after talking to you this morning, advised that the quickest way to get a stem by the weekend would be to place a separate order and select Saturday delivery. We would then issue a full refund of the original order, including the postage, upon receipt of it. As a gesture of goodwill, we offered to cover the cost of the upgrade to Saturday shipping, so you effectively get the postage free of charge, which you refused and requested a full refund, once the stem is returned to us.

We feel the solutions we offered were more than fair, given the situation, and we are more than happy to assist you if you change your mind.

Kind regards

Charlie

Oceniono na 5 z 5

Tarty Bikes is ON IT and holds a good pace...

Doing business with Tarty Bikes has been a total pleasure. Friction-less online purchases and an impressive range of choices in high-end brakes, Hope in particular, make this a go-to source for me. If you are seriously enthusiastic about bicycles, the Tarty Bikes website is a very good place to hang out.

The user experience on their site is efficient, shipping is fast and includes excellent email updates and tracking, the latter being a priority if, like me, you live a long way from the UK (I'm in New Zealand).

You can tell that the crew at Tarty Bikes is extremely competent business-wise and that they they enjoy what they are doing. It doesn't get any better in the realm of online retailing in any online business sector, cycling included. This is a stand-out operation and the crew is the real deal.

I've been riding pro-level equipment since 1968 and can confidently say that these people are very good at what they do. Highly recommended, and I'm much obliged for their good service.

Andrew F.
South Island, NZ

19 lipca 2023
Opinia niezależna
Logo TartyBikes

Odpowiedź od TartyBikes

Thanks for the brilliant review, Andrew! Calling us a 'stand out operation' has really made our week! We're really pleased you found our service and selection of products excellent.

Oceniono na 5 z 5

The only place I order Hope parts and…

The only place I order Hope parts and brakes from. Full stop and I'm in Canada.
Great customer service, always able to answer any questions I have about inventory, shipping whatever

always trusted and my parts arrive in around a week

7 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Genuinely above and beyond

Genuinely some of the friendliest people I have ever dealt with to do with my bike. They will now be my go to. The service I have received has been incredible and they have gone above and beyond what I would have expected.

7 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Great shop

Great shop, very professional.
Got my bike builded fast, nothing to complain about.

1 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service for me as customer is important. Promptly understanding and communication to my notes in orders.

2 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Look nowhere else!

I find it extrememly hard to find parts for trials bikes (or anyone who knows what that is) in my city (Toronto). Having reached all the way out to Tarty Bikes, I was met with a level of customer service and expertise that I thought had long since died in the bike industry. Ben was extremely helpful in getting my atypical setup running perfectly with all of the fancy bits and pieces that I was hoping to find to finish my build. He even answered questions that I hadn't thought to ask, and saved me a number of headaches! I can't praise Tarty Bikes enough for what they do!

12 maja 2023
Opinia niezależna
Logo TartyBikes

Odpowiedź od TartyBikes

Thanks for the great review and kind words, Nick! It's great to hear you were happy with our service. We're always happy to have a chat online or over the phone to help you find the parts you need and answer your questions.

Oceniono na 5 z 5

Excellent service and communications as…

Excellent service and communications as always.
Tarty Bikes staff are quick to respond with useful information in a friendly manner. They know what they are talking about and work hard to provide a great customer experience. You can out source some of your product due diligence to Tarty Bikes, if they sell it then is probably a good product.

23 maja 2023
Opinia niezależna
Logo TartyBikes

Odpowiedź od TartyBikes

Thanks for the great review, Mike! We're pleased to hear you found our service excellent. All the products we sell have been carefully considered for their suitability, so if it's on our site then you can be confident it's a quality product that's up to the job!

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