EE Recenzje 

Apauled again, disabled lady mobile phone bill doubled I'm housebound with a broken arm ....left me on hold up to an hour nice lad said he would put me on a short hold to another department ....never happened I'm not been charged for the call.If this is how they treat vulnerable customers it's a disgrace.I have tesco simcard £ 8 a month but can't test it as trapped at home. I will be leaving EE contracted landline and internet to 2026.I will leave you as mobile customer 40 years no reception at home so thanks Jacob in hull for wasting another hour of my life for nothing like the lady last night did .....if you are thinking of joining EE please DONT. SEVERE ME CANCER still treated like dirt

Agreed to switch to EE from Virgin, sales person went through all my requirements and came up with a price that met all my criteria, it was £40 cheaper than Virgin, 4 times I got the sales guy to check it was correct , he stressed it was all as per my requirements.
Date for transfer and installation were agreed, fitted all to plan this morning but none of my sports channel requests were available? Called the help line to be told they are not included ?
I explained that the sales person had checked the requested services 4 times but Shari the EE employee said “ we can’t prove what was said or not said so they can’t do anything ?”
I asked what the sales persons ID was so they could check but she insisted the EE system doesn’t say who sold or instigated my order ? Really ? 🤔
She even told me that they don’t have sales people selling door to door despite their ID lanyards and iPad to order systems they secure.
She could only resolve by getting me to agree a new deal which was £9/month dearer ??
I refused her offer and contacted Virgin to reinstate my service which thankfully they have.
I have now cancelled the EE contract, asked them to take away all the installed wiring and boxes from my house and make good the walls etc, I have also instigated the return of all their equipment, I asked Shari to connect me to a manager but conveniently the line went down when she tried to transfer me 😡
I called back in and explained to Niamh the new point of contact and she absolutely debunked all that Shari had told me about external sales etc and the ability to identify who sold the system under false pretences.
Be warned , EE service to honour the deals made and then insinuate I was making it up ( basically telling lies then ?) .
Thanks to Virgin in their ability to reinstate my service .
My advice is “ Avoid EE “ I really hope EE contact me to explain this fiasco and why their employee was not aware of their selling services and even suggested I could have put the order on their system on my own iPad ?? she had never heard of such things as I described them to her ?

Would give less than 1 star if possible. By far the worst complaints procedure I’ve ever had to endure. Upgraded contract, previous one wasn’t settled so I’ve being paying for both for 11 months. Admitted to me being mid-sold but the compensation on offer was a quarter of the amount that has gone out of my bank in the last 11 months. Staff polite but well trained to not give an inch whilst knowing somebody had been robbed for almost the last year. Regulated by the FCA to protect customers, a load of rubbish!

Signal for all services is awful throughout Scotland, Edinburgh is patchy as is Kinghorn in fact everywhere is awful. Avoid EE if you want a mobile phone service. 4g and 5g are unavailable throughout the central belt of Scotland.

Do not buy mobile phones and mobile contracts from EE if you do you will spend more time waiting for internet than the time you actually get to use it, a bit like Freeview TV where the adverts are longer than the programs per hour. I have had continual stoppages all day today where it makes it impossible to read a newspaper without having to wait 10 to 15 minutes for the internet to come back on.
As my last review I had a usual generic reply from EE regarding my EE
broadband which I do not have, their mobile network is bad enough just shows they don't even read the reviews to what people are complaining about absolutely useless. God knows when 5G comes available near me what that would be like. When I was on 3g it was far better than 4g. I'm sorry I had to give it one star it would have been minus five if I could.

The signal in my area was affected for around a week. I have 2 phones from them. Mine and my daughter's. When finally signal went back to normal I decided to ring them and ask for some credit on my account as we were left with no reliable service for a qeek.They said I should have phoned when i had no signal. But I had messages from them to tell me why it wasnt working so why would I ring? I knew they were doing work. So for the future people make sure you ring them and keep ringing them so they can accept responsibility for no providing service you are paying.
Because of this I will be leaving when my daughter contract comes to an end

Was at the Oxford street location to get a replacement card. Spoke with several people and got different answers each time. The manager was the least helpful and was dressed very unprofessional. Was told passport may be a forgery and they would not take the UK Resident permit as valid ID. He was rude and unhelpful.

Just renewd my contract from sim only to getting a phone.with ee.so explained on phone just wanted a basic phone contract has I'm 66 yrs old so he said he could do one for 37 pounds month no add on just 37 pound so got my phone all well after I worked out to work it..lol.recived my first bill 64 pounds.what .? So phoned ee.come back with because the day in the month I got it.still don't under stand she said he should of explained it. To you . Give you option to leave it a week.my bill first one would've been just 37 pound.xx

Shocking customer service. Have just been hung up on trying to make a payment after 45 mins.

Set up new contract online never turned up rang was on the phone for nearly a 2 hours people kept transferring Before someone blind transferred didn’t even tell me they where transferring me then transferred me to a wrong number then transferred me again when I said I was angry as been on hold and blind transferred she laughed at me! And just blind transferred me yet again Not a good start

What went wrong was staying with EE when I moved house. I started with one tv/broadband package and ended up with them taking 3 direct debits per month for 3 tv packages. One for my old address and two for new. Eight hours on the phone they eventually close two of the tv package accounts only to try and take £1446 direct debit for cancellation of two accounts I never had. Still not resolved and having read other reviews it seems to be the norm. Avoid at all costs.

Absolute scam company, I cancelled in the 14 day cooling off period and they left my account open and kept trying to take money from me and the customer service is a disgrace, they are an absolute scam ,I would strongly recommend avoiding.

EE customer guides really don't know what they are doing. An old account in my name that has had my Husband down as user. It's his DD that pays the bill. Was told it was a simple process to transfer the account to his details in full as the account owner. This has turned out to not be the case. It has been a nightmare. Calls to various advisors who all say they can rectify the errors that have occurred. Still not resolved. At wits end. Terrible company.

If you like jumping through hoops to join massive queue of people to actually speak to someone. This is the network for u. I'll pass.

EE HAVE HAD A NEGATIVE AFFECT ON MY CREDIT SCORE DUE TO THERE INCOMPETENCE AND ITS COST ME MONEY TO CLOSE MY ACCOUNT WITH THEM BECAUSE THEY KEEP FAILING TO CLISE THE ACCOUNT AND CHARGE ME FOR AN ACCOUNT I CLOSED AND NO LONGER USE IF I WERE YOU I WOULD USE TESCO AS THERE CUSTOMER SERVICES ARE PROFESSIONAL AND PERSONAL

I went to woodgreen EE shop on woodgreen high road I was assist by ANISA her customer service was excellent. She is patient,warm,kind,helpful and listen to the customer's she is well supported by her assistant manager I’m very happy with the service thank you EE you got very good employees.

This company is in the same category as the likes of OVO and the rest of the scammers aloud to operate in this country now.
They persuade you ( lie to you) to take on an "improved" product and it turns out to be worse than what you had before, and when you try to contact them their "system" is down, and don't be conned by the people you just might eventually speak to, they all appear very nice, but they are liars as well

LIARS,by far one of the worse mobile phone companies.sell you a service they can't provide then b.s you when you ring and tell them your service is not working Again.oh your cell tower down 3 days later no there was nothing wrong with your tower don't know why they said that ,Because this is the bulls*it spinning company. So I have 6 months left on a contract for a phone that at best only get 12mb for what should be over 100mb .
BEEN WARNED Steer clear.

Unbelievable incompetence!

I swapped from BT to EE as BT told me EE were taking over their services. This has to the the worst experience of high level incompetence from day one in March 24 to today and I expect this will continue for the foreseeable future! Day 1, the engineer didn't set anything up correctly, I have had 2 more engineers out who eventually got me working, but now every time I turn my tablet on, it is connected without Internet! I have to reset the WiFi on the tablet several times per day. Evetytime I went out of the house, the signal on my phone dropped, I was continuously restarting my phone to get a signal. The WiFi in the bedroom drops on a regular basis even though I am in a bungalow, so the signal doesn't need to travel far. I was charged double on my first bill, I complained which had me on the phone to them for almost two hours, the second bill I was overcharged by almost £100, the latest bill they are trying to charge me for a digital phone which I don't have, EE know that, why can't they get it right! I have wasted almost 10 hours talking to them on the phone. I DO NOT RECCOMEND EE TO ANYBODY. IF I COULD RATE THEM AS 0 I WOULD!

If i could give EE a 0.5 i would. Absolutely terrible.
Its now been a month since we've had TV due to the fact the homemove team did not due there job. The homemove was never processed or picked up until we were in the new home. Skip 2 weeks later what a shock still have no tv or broadbrand! and now to find out the new address is actually incorrect on their system. Iv never known customer service like this… useless and liars. AVIOD AVIOD