Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... Zobacz więcej
Lokalizacja
Zmień lokalizacjęRavens Way, NN3 9UD Northampton, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... Zobacz więcej
Reakcja na opinię
I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... Zobacz więcej
Reakcja na opinię
Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Dane kontaktowe
Ravens Way, NN3 9UD, Northampton, England, Zjednoczone Królestwo
4,7
Doskonała
3 tys. recenzji
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Walked in drove out
Big Ollie and little Jonathan were fantastic amazing service !!!!
16 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you so much, George, for your fantastic review! We’re delighted to hear that Big Ollie and little Jonathan provided you with amazing service. It’s always our aim to ensure every customer feels valued and well looked after, and your kind words truly mean a lot to the team. We hope to welcome you back to Sytner Select Northampton in the future. Thanks once again for taking the time to share your experience with us.
Tye and Matt were absolutely amazing…
Tye and Matt were absolutely amazing from start to finish no pushy sales no pressure just normal people. Thanks guys you have been exceptional. Happy days 🙂
15 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Nigel. We’re delighted to hear that Tye and Matt provided such a positive experience without any pressure, just genuine and friendly service. It’s always our aim to make every customer feel comfortable and valued throughout their journey. Your feedback truly means a lot to the team. Wishing you many happy days ahead with your new vehicle. Thanks again for choosing Sytner Select Northampton – we really appreciate your support!
Had wonderful service today especially…
Had wonderful service today especially from rav quite satisfied on the whole made a complicated situation seem easy .
12 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Shirley, Thank you very much for your kind words. We are delighted to hear that Rav provided you with wonderful service and made a complicated situation feel much easier. It’s always our aim to ensure every customer feels satisfied and well supported throughout their experience. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Terrible service, misleading descriptions, car in shocking condition, wasted journey, rude staff and dramatic drop in standards since rebrand – avoid at all costs
I contacted Sytner Select Northampton on Saturday 9th May to enquire about a Mercedes CLS350d Estate they had for sale. I spoke to Colin and Gianni over the phone, arranged to view the car the same day, and was given no indication of any issues with the vehicle. We travelled for an hour to reach the dealership, arriving at 4:45pm.
On arrival, we told reception we had an appointment arranged with Colin and Gianni, and were asked to take a seat. After waiting 25 minutes with several sales staff visible and free, we went back to reception to ask what was happening. The person who responded turned out to be Colin, the manager, and he was abrupt and rude when asking who we were there to see – before simply saying someone would be with us shortly.
A sales advisor called Lloyd then came over and said he would bring the car round. We waited another 10–15 minutes, only for him to return with the wrong vehicle. We then had to wait again for the correct car to be brought over; by this point, we had been at the dealership for nearly 50 minutes.
When the car finally arrived, the condition was absolutely shocking – it was completely unprepped, and nothing like what we were led to expect. The issues included:
A cracked and damaged front splitter
The bonnet not closing correctly leading to us having to pull over on the test drive.
All four wheels heavily kerbed and corroded
Scratches, scuffs and paint loss on both rear arches and the rear bumper and noticeable over spray.
Heavy scratches on two of the doors
An interior covered in mud and dirt, with vents full of grime
Wing mirror being damaged and over spray.
We took the car for a test drive an hour after arriving , but the experience was just as poor – it felt severely underpowered, suggesting a mechanical problem, and there was a noticeable clunking noise coming from the front right side.
After the drive, we raised all these concerns and asked if there was any flexibility on the price, but were told there was absolutely no room for negotiation. It is extremely frustrating that Colin, as manager, failed to mention any of these major issues over the phone – effectively misleading us and wasting our time and travel.
It is worth noting that this site used to be The Car Shop, where we bought a BMW 540i and received outstanding service and quality. Since becoming Sytner Select, the standard has dropped drastically. Rude staff, disorganised processes, and vehicles being misrepresented and sold in an unfit state make this a place I would strongly advise avoiding. I have all the pictures of the vehicle for evidence and proof of the disgusting, lieing and time wasting tactics of Collin.
9 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Mustafa, We are very sorry to hear about your disappointing experience at Sytner Select Northampton. This is not the standard of service we aim to provide, and we apologise for any inconvenience caused. We take your concerns seriously and would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss this matter further. Your feedback is important to us, and we hope to address your concerns directly. Kind regards, Sytner Select Northampton
Amazing service
Great service from the moment we drove in the gate. Amy and Rooney looked after us and could not do enough for us. We drove away with a great car the same day and even put a deposit down for a second car at the same time. We would recommend them all day, every day!
8 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you so much for your wonderful review. We’re delighted to hear that Amy and Rooney provided such excellent service and that you were able to drive away with a fantastic car on the same day. It’s brilliant to know you felt so well looked after and confident enough to place a deposit on a second vehicle. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future.
Rav was very quick to respond to my…
Rav was very quick to respond to my enquiry about a Mercedes ML. He sent some good pictures and video and i then inspected it the following day. A good experience, no sales pressure and good friendly service from Rav. Very open and clear process. Thanks
8 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Neil. We’re delighted to hear that Rav provided a friendly and pressure-free experience, and that the process was clear and straightforward. It’s great to know the pictures and video helped with your decision before the inspection. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. Your feedback means a lot to us, and we hope you enjoy your Mercedes ML for many miles to come.
Very welcoming and friendly
Very welcoming and friendly! Helped close the deal and gave us a smooth deal as wanted - very happy
4 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Lottie, Thank you ever so much for your kind words. We’re delighted to hear that you found our team welcoming and friendly throughout your experience. It’s wonderful to know we could help you close the deal smoothly and meet your expectations. Your happiness means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to assisting you again in the future should the need arise. Best wishes from all of us at Sytner Select Northampton.
Geani-Sales
Geani was very professional without the “dodgy” second hand car dealer spiel!
Hopefully I won’t need to eat my words after the purchase 🤣😎
3 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you, Martin, for your fantastic review! We’re delighted to hear that Geani provided a professional and straightforward experience, steering clear of the usual “dodgy” second-hand car dealer spiel. It’s great to know you felt comfortable throughout the process. We hope the car continues to impress and that you won’t need to eat your words! Should you ever wish to share more feedback or simply say hello, we’d be very pleased to hear from you. Enjoy your new vehicle!
Great experience from start to finish…
Great experience from start to finish with Matt C and Ty. Made sure customer satisfaction was top priority during the process and even interacted with the kids. Super happy with the car and experience today.👏🏼👏🏼
2 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you so much, Kamil, for your fantastic review. We’re delighted to hear that Matt C and Ty made your experience enjoyable from start to finish and that customer satisfaction was clearly a priority. It’s lovely to know they even took the time to engage with your children. We’re thrilled you’re super happy with your new car and the overall experience. Your kind words mean a great deal to the team here at Sytner Select Northampton. Enjoy your new vehicle!
Really nice setup and a very smooth…
Really nice setup and a very smooth process. Ravi was incredibly helpful and didn’t mind when I gave it the boot on the test drive!
2 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Matthew. We’re delighted to hear that you found the setup enjoyable and the process smooth. Ravi will be pleased to know he was able to assist you so well during your visit. It’s great that you felt comfortable enough to really test the car on the drive! We truly appreciate your feedback and hope you continue to enjoy your new vehicle. Thanks again for choosing Sytner Select Northampton.
Perfect customer service rob who helped…
Perfect customer service rob who helped me find my dream car, defiantly recommend
2 maja 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Ollieg_. We’re delighted to hear that Rob was able to assist you in finding your dream car and that you had a positive experience with our team. Your recommendation means a great deal to us. It’s always our aim to provide excellent customer service and ensure every customer feels valued. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Thanks again for choosing Sytner Select Northampton.
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Simon, Thank you ever so much for your kind 5-star review. We are delighted to hear that our customer service met your expectations and that you had a positive experience with us at Sytner Select Northampton. Your feedback is truly appreciated and serves as a great encouragement to our entire team. We look forward to welcoming you back in the future and continuing to provide the high standard of service you deserve. Best wishes, The Sytner Select Northampton Team
Matthew has been very helpful and…
Matthew has been very helpful and explained everything step by step and answered all my questions and will definitely recommend this dealership to my work colleagues and other people
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Esther, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matthew was able to assist you so thoroughly and answer all your questions. It’s wonderful to know you feel confident recommending our dealership to your work colleagues and others. Your support means a great deal to us, and we truly appreciate your positive feedback. We look forward to welcoming you again in the future. Best wishes, Sytner Select Northampton Team
Apart from changing oil and oil filter
Apart from changing oil and oil filter, the mechanic checked other parts which need immediate attention or advised me to consider so in near future. Parts like rear diff bushes needs replacing and advised of leakage of breather pipe in front of the engine
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Mr Njala, Thank you for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are pleased to hear that our mechanic provided thorough advice regarding your vehicle’s maintenance needs, including the rear diff bushes and breather pipe. It is always our aim to ensure customers are well informed about their vehicle’s condition. We truly appreciate your feedback and look forward to assisting you again in the future. Kind regards, Sytner Select Northampton Team
Matt H and Bradley
Matt H and Bradley - wonderful guys with a very professional approach and lovely transaction - what a pleasure!!!
25 kwietnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Joanne, Thank you ever so much for your kind words. We are delighted to hear that Matt H and Bradley provided you with a professional and pleasant experience. It’s always wonderful to know that our team’s efforts are appreciated and that your transaction was a pleasure from start to finish. Your feedback truly means a lot to us, and we hope to continue delivering the same high standard of service in the future. Warm regards, The Sytner Select Northampton Team
Excellant customer service and honest…
Excellant customer service and honest discussion on car purchase options from Ty Prior.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Thank you, Duncan, for your kind words and for taking the time to share your experience. We are delighted to hear that Ty Prior provided excellent customer service and an honest discussion regarding your car purchase options. It is always our aim to ensure customers feel informed and valued throughout their journey with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your vehicle and look forward to welcoming you again in the future.
Welcoming friendly atmosphere
Welcoming friendly atmosphere. Lovely people that are happy to help with any questions. Sam and Arunas were amazing, gave us a warm welcome and got everything sorted quickly. Quick service and would definitely comeback for another vehicle
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Katie, Thank you ever so much for your kind words. We’re delighted to hear that Sam and Arunas provided a warm welcome and efficient service during your visit. It’s wonderful to know you felt comfortable and well looked after by our friendly team. Your positive feedback means a great deal to us, and we’re thrilled you would consider returning for another vehicle. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Had a great experience at Sytner Select…
Had a great experience at Sytner Select Northampton.
Was a pleasure to deal with Sam and Arunas.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Elgars, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Northampton. We are delighted to hear that your interactions with Sam and Arunas were so positive and that you found the process a pleasure. It is always our aim to provide excellent service and ensure our customers feel valued. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best wishes, The Sytner Select Northampton Team
I’d like to give positive feedback for…
I’d like to give positive feedback for Louise and Callum at synter select Northampton,
Louis is very supportive, friendly, and always takes the time to help. Callum is reliable, easy to talk to, and ensures everything runs smoothly.
Both have made my experience very positive.
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear Radya, Thank you very much for your kind words and positive feedback regarding Louise and Callum at Sytner Select Northampton. We are delighted to hear that their support and friendly approach made your experience so enjoyable. It is wonderful to know that Callum’s reliability and communication helped everything run smoothly for you. Your appreciation means a great deal to the team, and we are pleased to have contributed to such a positive experience. Kind regards, Sytner Select Northampton
Great staff and straight forward…
Great staff and straight forward service!
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Sytner Select Northampton
Dear K Pavey, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that you found our staff great and the service straightforward. It is always our aim to provide a friendly and efficient experience for all our customers. Your positive feedback is greatly appreciated and motivates us to maintain the high standards you have recognised. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.