Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... Zobacz więcej
Reakcja na opinię
This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... Zobacz więcej
Reakcja na opinię
Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Dane kontaktowe
120 Highlands Road,Shirley, B90 4NU, Solihull, Zjednoczone Królestwo
- 0121 439 0399
4,9
Doskonała
309 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good morning Graham, thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Attention to detail from the staff
Attention to detail from the staff, care taken of the vehicle during the service and transportation. Overall a great experience, thank you.
24 marca 2023
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Moran, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service and communication
Excellent service and communication, very pleased as always.
14 marca 2023
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning, Adam I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great after sales service.
The guys in their Service department are very helpful, always go above and beyond. Lovely receptionists too. Thank you!
Matt
8 marca 2023
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Matthew, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great customer experience
Great customer experience from start to finish, kept well informed on how the works where being carried out and what the final cost would be. Car was presented back to me professionally. Very happy customer
23 lutego 2023
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Kamlesh, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great service
Brought the car in for a service and was allocated another Maserati for use for the day. Team from receptionist to service personnel to sales people on the floor were very accommodating, as always, and I think they try hard to value the customer and build a familial atmosphere. Also sales were very helpful answering my queries on the new Grecale. Car was returned with excellent point check system and extremely clean. An enjoyable experience - more so because as the service was included in the purchase price of the car, I didn't have to pay!
20 stycznia 2023
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Griffin, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Perfect service experience
Everything from booking in to collection was perfect. We were met on our entry by name. A seamless booking in process followed. Updates on progress were regular including video. Car was immaculate on collection and a follow up call was received.
13 stycznia 2023
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Muskin, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Ferrari 812
Great service from team at Graypaul Birmingham and in particular Thomas Sparkes
24 grudnia 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mohammad, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
They collected the car and the driver…
They collected the car and the driver was very helpful and the same on its return.
The service staff were efficiant
16 grudnia 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Toft, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Helpful and pleasant staff
Helpful and pleasant staff, always kept updated on progress.
7 grudnia 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great service from start to finish
10 listopada 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Sonpal, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Delighted
From the initial enquiry through to collection, the whole process and experience has been nothing but exceptional.
I purchased my car after seeing it on one of their informative videos and had no qualms about buying it unseen after seeing their excellent reviews and speaking to a very professional Sales Advisor by the name of Frankie.
They collected my wife and I from our home and took us to the dealership on collection day.
A glass of (non alcoholic) bubbles awaited us upon arrival, followed by several cups of excellent coffee and light conversation before the ‘big reviel’!
Finally we got to see our car…. Prepared beautifully and faultless in every respect, freshly serviced and ready to go, we couldn’t have asked for more.
A gift hamper in the boot was a lovely touch and very much appreciated, attention to detail from start to finish… we couldn’t be happier with the car or choice of dealership that supplied it.
Special mention also to George and Neil whom I spoke to several times during the process and along with Frankie couldn’t have made the experience any better.
We will definitely use Graypaul again and wouldn’t hesitate recommending them to anyone in purchasing a Ferrari.
20 października 2022
Opinia niezależna
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning David, I’m delighted to read your kind words about Frankie and Graypaul Brmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood Managing Director
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon David, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
A wonderful first Ferrari experience
A wonderful first Ferrari experience. Richard handled everything perfectly and made sure the whole transaction was seamless. Highly recommend.
1 września 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Stevenson, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Friendly and helpful
Always friendly and helpful customer service. Video of the inspection, just on a service, was an unexpected bonus.
6 sierpnia 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Trevor, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Superb customer experience
Amazing customer experience, would highly reccoemnd this dealership. George in particular was fantastic, thank you for your help guys! Will be buying my next Ferrari from you guys.
4 sierpnia 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Afternoon Saj, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Lovely Set up and Welcome
Lovely Set up and Welcome - Receptionist and Team there really helpful
30 lipca 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Tim, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Stephen, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service
Excellent service. Taken to station for onward journey and picked up later to collect car. All the worrying logistics taken care of. Plus great cup of tea in showroom.
10 lipca 2022
Odpowiedź od Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Orme, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
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