Royal Swiss Auto Services Recenzje 

Very disappointing experience. Communication was poor, with repeated calls and messages unanswered and unnecessary delays. I was told my car had been serviced, checked and was fine to use, only to receive a serious gearbox warning the very next day.

The situation was made worse by cashier Naoufal El Kaddouri, who raised his voice at me when I requested my payment documentation. Overall, I expected much better service and customer treatment.

Official Complaint: Severe Unresolved Damage to Vehicle and Unacceptable Service
Dear Management / Customer Relations Team,
I am writing to express my deep dissatisfaction with the service and poor treatment I have received at Royal Swiss Auto Services (Musaffah branch).
My vehicle has been stranded and damaged at your facility for over a month, completely unresolved. On top of this unacceptable delay, I am being forced to pay daily parking fees for a situation caused entirely by your lack of proper handling and delay.
Furthermore, the customer service experience has been extremely unprofessional:
Mr. Mohamed (New Manager) and Hazem (Service Advisor): Both failed to offer a proper solution or handle my case with appropriate respect and professional standards. Their demeanor and handling of the issue were completely unacceptable.
Mr. Ahmed Gamal: Although he mentioned he was assisting me with this matter, no actual solution or progress has been made to date.
Leaving a customer’s vehicle in a damaged state for over a month with no tangible resolution or accountability is completely improper practice.
I demand an immediate intervention from upper management to resolve the issue with my vehicle, halt and waive any ongoing parking charges, and provide a clear plan of action today.

i would rate it less one star if i have the option - the employees are treating the customers as if they ate begging their support and they don't have the bare minimum of customer care principles ( talking to u while managing many others , don't care even to bare some attention to what u r saying , not picking calls although sitting on their tables , seeking supervisors support u even won't find) this is the worst service provided , quotations provided are even negotiated many times due to unreasonable costs , car got scratched while services and many many to say , the worst ever please never to buy a car under their service contract i will sell mine to avoid that hassle again

The worst car service for the past 14 years servicing cars in Dubai! And was my first experience with Royal Swiss.
I was servicing my Xiaomi YU7. They took my car for service, after they informed me that the service has been completed I collected the car. On a way home I received a notification that my car is due for service! I called to Swiss Auto, and specifically Shehab and Hassan on what exactly services been done, and upon checking they told me that no service has been done to my car at all! What a mess honestly. Now, none of them pick up my calls. Really, super bad service, Shehab and Hassan!!!

They kept my car for three days just to inspect it before selling me their warranty. After I paid for the warranty, they called me to say that the driveshaft cascade needed to be replaced. Their warranty explicitly covers the driveshaft, yet they argued that one of its essential components is excluded !!. I cancelled my warrantee with them, yet they did not refund me back, still waiting with no response.
Communication was equally terrible. Throughout the three-day inspection, I had to keep calling them myself because they never answered calls or provided any updates. I was left completely in the dark about the status of my vehicle.
The way they handled my car was just as disappointing. Instead of keeping it in a proper parking area, they left it outside on the street under a tree. When I finally got it back, it was covered with dust, dry leaves, and dirt, as if it had been abandoned.

From the lack of professionalism and poor communication to the questionable warranty coverage and careless treatment of customers' vehicles, this experience was extremely frustrating. I would not recommend this service to anyone.

The worst experience I have ever had with a company.

After purchasing a car maintenance plan based on a full inspection of my vehicle, they later claimed that a major component needed replacement and demanded an unreasonable additional payment. When I requested to cancel, they promised to deduct the inspection fee and refund my money within three working days. However, I have received neither the refund nor any response to my calls and WhatsApp messages.

This is completely unprofessional and unacceptable. I have retained all records and reserve my right to pursue the matter through the appropriate legal and consumer protection channels.

I strongly advise everyone to think twice before dealing with this company.

Please don’t take your car to this workshop even if they PAY you. Worse service workshop in the world 🌎

I am extremely disappointed with Royal Swizz Garage and the way they handled my BYD Leopard 3 service issue.

My vehicle is still under 5-year warranty with unlimited kilometers, but the service experience has been completely unprofessional and unacceptable.

After a normal service, my AC stopped working within a few days. I first visited the Dubai branch, but they refused to properly assist and simply redirected me to the Sharjah branch. When I went there, they kept my car for 2–3 days and then charged me AED 1000 for AC gas.

Shockingly, just 2 days later, the same AC problem returned again. This clearly shows the issue was never properly diagnosed or fixed.

When I returned for support, the Sharjah branch again refused responsibility and sent me back to Dubai. However, the Dubai branch then refused to repair the issue and tried to demand an additional AED 315.

What is completely unacceptable is the lack of coordination between branches, no proper accountability, and repeatedly sending the customer back and forth without solving the problem.

On top of this, the staff behavior was highly unprofessional. Staff members were shouting at customers instead of providing proper service or solutions. There was zero respect, zero responsibility, and no proper customer care.

Overall, this is one of the worst after-service experiences I have faced. I would not recommend this garage due to poor technical work, unfair repeated charges, and extremely bad customer service.

I had a very disappointing experience with Swiss Auto after purchasing a very expensive service contract and warranty for 3 years when buying my car from Asian.

I sent my 2024 zero-kilometer car for the first service and to check an issue with the screen. The car was dropped off at 10 AM for what should have been a simple oil change, yet they called me around 4 PM saying the car was not ready and they needed to keep it until the next day. The following day, they still delayed delivery until around 3 PM and even mentioned they might return the car without washing it, despite car wash being included in the contract.

The main reason I sent the car was because the screen freezes, Google Maps has issues, and the AC controls connected to the screen are not working properly. Shockingly, they refused to even inspect the issue unless I paid an additional AED 300 just for checking it.

I spoke with Hamza and explained that I already paid a large amount for the warranty and service contract, but apparently this only covers “major things” like the engine. Nobody explained this properly before selling the package. Honestly, if I have a brand-new 2024 car with zero kilometers, why would I mainly need coverage for the engine? The important thing is proper support and service for the actual issues happening with the car.

The staff were not cooperative, no proper support was provided, and no real effort was made to solve the screen issue. Keeping a car for almost 48 hours just for an oil change is unacceptable.

This was one of the worst service experiences I’ve had. I regret purchasing this contract and honestly would rather service my car elsewhere instead of dealing with this level of poor communication and support again.

I do not recommend Swiss Auto based on my experience.

I do not recommend dealing with this workshop at all. Stay away from them — they have no credibility.

I had a very disappointing experience with this garage. They promote service contracts and warranties, but in reality, the actual service provided is extremely poor.

There is no proper documentation—no job card, no service report, and no clear record of what work has been carried out on the vehicle. This is unacceptable for any professional workshop, especially one offering warranty services.

Basic service standards are also missing. The vehicle was not even properly cleaned or vacuumed after servicing, which shows a lack of attention to detail and customer care.

Overall, there is a serious lack of transparency, professionalism, and accountability. I would not recommend this garage to anyone looking for reliable vehicle servicing / warranty . specially with your luxury vehicles

The problem was pointed out directly when it was diagnosed that helped shorten the time.

Very bad experience with Royal Swiss Auto Services.

Charged AED 3,800 for a major service on my Jetour X70 Plus, which is almost 5 times higher than other garages. Service quality is poor and not worth the price.

Worst part — no invoice provided even after full payment and multiple follow-ups. Completely unprofessional.

Not recommended at all. Be careful.

My car has been with them for over 78 days and not yet fixed.no clear communication, nobody answers me. The engineer assigned to take care of my car reads the messages and never replies.
don't deal with them, you will regret it.

My experience working at Royal Swiss Auto was very bad .

I would strongly recommend that anyone considering employment there carefully verify all employment terms, visa arrangements, and exit procedures before joining. Ensure everything is clearly documented in writing and confirmed officially.

Based on my experience, internal communication and handling of employee matters did not meet professional expectations. It is important for job seekers to protect themselves by clarifying all conditions in advance.

Please do thorough due diligence before making a decision.

Really upsetting experience with Royal Swiss Auto Service, RAK.
My husband gave our BMW to them for repair. They kept the car for almost a month and took AED 11,000 from us, but the problem was still not fixed. After all that, they then asked for another AED 15,000 to continue the repair, which just didn’t make any sense.

We decided to take the car back and show it to a BMW specialist. He checked it and fixed the issue for 350 AED because it turned out to be just a minor fault and it was repaired by him in just 30mins

We feel completely taken advantage of — a massive waste of time, money, and trust. I honestly wouldn’t recommend this place to anyone.

My experience was extremely bad for Ras Al kaimah branch. They took the car for service and told me it will be completed same day. Nobody called me and they closed without informing me. I had to spend the evening Travelling In taxis. Next day they refused to deliver the car because I was not home, I had to travel very far to collect it. I raised a complaint and made 14 calls for escalation; they did not call me back. I feel really disappointed with the experience they give me and won’t use them again. Even today; they didn’t call me to apologise or resolve the complaint. I won’t recommend them.

Very disappointing experience with this service center. After sending the car in, it stayed there for many days without any contact from the agent who received it. We were the ones constantly calling and following up, yet he never once answered our calls. All communication had to go through customer service, where we registered multiple complaints — none of which were ever followed up.

It’s now been a week, and we still haven’t received the car report. To make things worse, the car was returned to us dirty and completely uncared for. For a company that charges so much, the lack of professionalism and customer service is unacceptable.

This company are by far the most unprofessional I have ever had the displeasure of dealing with, impossible to get a straight answer from as all they do is lie, I would highly recommend steering as far away from this company as possible as they are nothing but hassle.

Waiting and waiting but didn't deliver on time