surest.com Recenzje 

I've been waiting for claims that have been sent twice to Surest from Sutter Health to even being acknowledged that they have received them. Now that I am not a member I feel like the customer service managers are not figuring out where the claims are even at. My phone calls have been going on for 2 months now. Another claim from Sutter health seems to have been lost in Surest's Export port, whatever that means. Surest UHC was my companies group health plan so that's why I had them. Now I'm getting no where with my claims and it's very very stressful.

This is an absolutely horrid company. Every paycheck they take about half for the insurance, they cover nearly nothing and struggling to pay the 100 dollars on meds. Doctor visits cost between 30-100 something dollars. Every two weeks they take half my paycheck... the only company that was available for me at the time through work

Do not go with Surest, you will regret.

Worst healthcare plan I have ever been on. Horrible customer service. This plan is outright stealing from customers. They deny claims. Loose claims. Refuse to respond to appeals. Surest = Fraud!!!!

The monthly cost is lower than the old insurance I had, but the cost for copays or procedures are so high that you are much better off with the plan with the higher monthly cost. Not been a good experience. I will be switching back as soon as possible.

surest plain and simple is horrible in every way period

I was intrigued by Surest because of the transparency pricing, but recenly I noticed I was getting charged more than what I had saw. I thought I was tripping at first, so I paid.. but when this happened a 2nd time, I knew it was the system changint he pricing on me. They first keep things cheap, and then change the prices slowly higher so you get charged more. It went from $5 copay for an office visit, then to $50, and then went down to $25 without me even doing anything? Its so bizzare.. I cant wait to get on another health plan! This put a terrible taste in my mouth.

Don't make the switch to Surest, I switched last year to try it out through my employer, had nothing but issues. Needing prior approval for things I didn't need it for in the past, all the research is on your side (which can be good, but you'll be in for more than what you expect). I'll be switching back to a traditional health insurance. Surest is a "United Health Care" company, it seems this is their bottom of the barrel attempt to save money.

I'd give them a zero if I could. Simple out-of-network claim turned into (at last count) at least 10 phone calls. Was told claim processing takes 30 days. After 30 days, was told 45 days. Then it jumped to 90 days! Even the representatives cannot reach "Tier 2" supervisors. Currently on hold and it has been 45 mins. for this call...so far.

Why am i paying for this insurance and then paying out of pocket for everything. I will be dropping Surest and going to ACA as soon as open enrollment is active with my company. WORST insurance I've ever seen.

I’m a sole proprietor metal health professional. They seem to keep “losing” my claim submissions. I am owed over $1000 right now, and I am about to bill and terminate my clients on this plan. I can not afford to provide free care, and it takes hours to reach anyone at provider services, and they are not helpful.

WORST company ever. DO NOT SIGN UP FOR THIS PLAN under any circumstances. Website isn't available, app isn't available. The phone number is only available during business hours.

WORST PLAN EVER. I work for a company that focus's on rural health care but us as employees have to travel quite a distance to get care we can afford. I have nothing good to say for this (Except my labs have all been free) I work at a doc's office and was getting care at hospital across the parking lot. An MRI here now is $950 but if I drive an hour away, I can get it for $250. Not convenient to have to take pto to go get health care. I was seeing a doctor in the office that I work at where I only paid a $25 copay, now with this crappy insurance, it is $100. The pain clinic I seen here for severe spinal stenosis was a $50 copay previously and now it would cost me $135!! I hope our company offers better insurance next year. Do your research

I'm with a provider's office & the overseas agents are horrible! They literally have 2 claims of mine, received 1/30/25 & still aren't processed correctly. Saying medical notes are needed BUT they don't request them. Telling us the claim will process in 3-5 business days...here I am 14 business days later waiting on payment!

Surest - a United Healthcare Company.
They have the worst practices to delay paying the providers on time, specially if you as a provider are sending them a manual copy. Keep a color copy of the completed form you are mailing as they would say the NPI info is not in the right column or is not in the center of the column. Any excuse to delay your payment. Finally when you get hold of an agent , they would do you a "favor" by confirming your info is there, and take another 30 to 45 days processing it. It's frustrating that this has happened a couple of times.

I've been trying to find out my coverage for IVF for over 55 days, no one can tell me literally ANYTHING about it. I've had specialist assigned, the chat feature, multiple emails, calls, multiple people telling me they'd call me back no one does. The small info I have is wrong and they apologize. Its only Feb with this new company and it's already nothing but headaches. The staff doesn't even understand the coverage.

They just lie cheat and steal.there copay are way wrong 90% of the time.then u get a bill for double or triple what there site says.its need up costing us more out of pocket.its just a scam.between them and your employer.

Medication that used to cost me $10 copay is now $90, now I will need to try and figure how I can live without this medication. You are all disgusting thieves. Stay away from Surest at all costs!

I had authorization for a spinal surgery now a little over a month later I am told not covered because surgery needs to be activated. When the provider called was not told about this. I was told could win on appeal but would cost me 10k in additional premiums to cover the surgery on top of the 2500 I already paid in copay. Having additional premiums makes it so doesn't go as out of pocket so will not max it out at my 6700. I can't afford the 10k in premium and if had known would have not done surgery when I did and waited till 2025 since this is not on new benefits.

I started three weeks ago to get coverage for my back surgery. I work in the schools and knew the recovery time would be lengthly. My surgery was scheduled for June 7th. On May 24th I was told that my insurance through Surest was activated. The surgeon called the next day and said it was blocked. I was asked to wait three days for the claim to be activated. Three days later the surgeon called and said it was blocked. I called Surest they reassured me that that everything was fine. I called the surgeon. They said the cold was blocked. After several attempts to understand the situation and why I was being told one thing and the Surgeon another my case went to a higher review(This was due to the fact that Surest would not accept the codes the surgeon was giving.)This took until June 4th. On June 4th I was given an activation code and was told that I would be able to have the surgery. On the 5th the surgeon called and said the code was not activated. I called Surest and was guaranteed that I should be able to show up to the hospital. I was told there was no activation that needed to happen and that I should be good to go. On the fifth at 4:00 I received a message from my surgeon stating the surgery was not activated.At 5:00 I called Surest, I was firmly told that everything was fine, to get on the Surest Website, take a picture of my claim, send it to my Dr of what is being activated and I should be able to have my surgery. I did as I was directed. On the 6th at 10:30am the Surgeon called and said the insurance had not activated the claim yet. I told the surgeon that I was told I should be able to show up at the hospital and be good to go. They said they would call Surest. At 3:30 the surgeon said that they still have not activated the claim yet. After I was able to put both the insurance and the Surgeon on the same line, Surest put us on hold for 15-20 minutes came back and said that they were truly waiting for the claim to be activated and it would take 14 days. They said that they could try to get it to go through tomorrow on the 7th but the surgeon would not do the surgery without the insurance being activated. Due to this absolutely horrific error on Surest part, I know have to rescheduled my surgery a month out and will have to miss a month of school in which I should not have had to miss. I will miss a month worth of salary and the initial beginning of meeting my students. This is unacceptable. Surest needs to learn to communicate within their departments and not lie to their members about what is going on. I have worked with several insurance companies through my own work and working for others and I have never experienced such a lack of professionalism in processing claims, knowledge about codes and communication among departments. Stay away from Surest.

Those I did talk with were very kind but they did not have the knowledge to help me get to the surgery I desperately needed. I do not blame the workers I blame Management.

Their app basically just searches Google and comes up with a number. They "offer" "free" telehealth for "urgent care" or "mental health" services. Both are a lie. I was not only charged for both but *more* than if I DID NOT HAVE ANY INSURANCE. I tried going to "covered" "urgent care" services foe a huge copay. 5/6 could not confirm who Surest even was and couldn't determine if I had coverage--mostly because THEY'RE PRIVATE DOCTOR'S OFFICES who ONLY do on call services for ESTABLISHED PATIENTS. 1/6 said they keep trying to get de-listed from Surest because THEY DON'T ACCEPT THEIR INSURANCE DUE TO NEVER GETTING PAID. The telehealth services are a complete joke. The only one that I was actually able to see a provider on was Teladoc and they said I needed to go to the ER. Wanna guess what the cost of going to the ER is? More than if I had had a deductible: 100% out of pocket unless I'm admitted, then "only" $1,200 a day for a maximum of 30 days. I'm so glad foe the ACA unwinding and making sure that out of my $30k a year I'm paying $450 a month for unusable insurance because my employer is out of Virginia and doesn't have to offer d###.