SuperLogics Recenzje 751

Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Quick response, quick build as website promised. When it came in damaged, they rebuilt in 2 days. Great price. Local company.

Oceniono na 5 z 5

SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is... Zobacz więcej

Oceniono na 5 z 5

We were in a bad spot when our automation computer and backup completely failed at the same time. We reached out to super Logics and they were able to get us a computer that did everything we needed s... Zobacz więcej

Oceniono na 5 z 5

Excellent Job and pricing. Gave specs of server we required and SuperLogics did the rest.

Informacje dotyczące firmy

  1. Producent sprzętu komputerowego
  2. Sklep z akcesoriami komputerowymi

Informacje przekazane przez różne źródła zewnętrzne

SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.

Napisane przez firmę


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

751 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Device DOA

Although we received the device it was DOA, we have attempted to contact support twice now without a reply. Updated, needed to contact support via phone and they were able to get us up and running.

27 lutego 2025
Logo SuperLogics

Odpowiedź od SuperLogics

Hi Mike, Thank you for your review. We are very sorry about the system DOA. Our first recorded contact with you about this issue was yesterday, the day of this post (Eugene in tech support). I searched and didn't find any support tickets before yesterday and just got this from Matt J in support "no record of a ticket in our system for this customer, nor do I have any missed calls all the way back to February 12th that are from this customer." Your sales person Liam also had no knowledge of the issue until I shared the review with him. We look forward to getting it resolved asap. Thank you for your business and taking time to leave a review, Matt M

Oceniono na 5 z 5

My contact Rich Costantini is…

My contact Rich Costantini is outstanding. Helpful always, fast turn times Etc. Additionally, once had to use support team and they are also outstanding.

Very happy Customer
Brian N. Nover
Sr. System Engineer

16 sierpnia 2024
Oceniono na 3 z 5

Computer was badly assembled

Computer was badly assembled
For all the computers we ordered, one of the front fan is connected onto the PUMP connector, thus letting a fan going full speed all the time.
We also received computer with the ram installed in the wrong slots...

21 stycznia 2025
Logo SuperLogics

Odpowiedź od SuperLogics

Hi Simon,

Thank you for sharing feedback about your experience. After talking to support, there was no mention any chat or ticket or phone call for assistance. However, you reached out to support for assistance a year ago and posted to Trustpilot about this same issue. Please see last year’s reply as it pertains to the same issue: “The manual shows that Memory should be on DIMMA2. Burn in report shows that the memory was installed in DIMMA2. There is no history of Support confirming that the memory was in the wrong slot, it could simply be a misunderstanding of the manual. The memory is configured to the right slot.”

This time Burn-in test shows they were installed in the correct according to motherboard documentation, slots DIMMA2 and DIMMB2. Your systems, like all of our systems, are burned in over several hours. Your systems, like all systems we ship, did pass the burn in testing.

Thank you for your order,
Matt

Oceniono na 5 z 5

Superlogics, Give Your Salesman a Raise!

I called their a sales line and received an American salesman, who spoke perfect English, within the first three rings. The salesman was obsessed with wanting my money. He was willing to do anything to close that deal, and I cannot be happier. In that desire, his dedication and patience in helping me find what I wanted was the primary indication that I had found the right corporation to furnish my computer.

I am autistic, and I have trouble describing emotions and feelings. While I know more than the average user about computing (and am professionally certified), it was difficult for me to convey wants and needs. I didn't simply have a list of specs and numbers, I needed a wholly custom computer. Due to the volume of detail, I had trouble summarizing things in writing without writing a ten thousand word essay.

I told the salesman that I could not E-Mail him a specific product or range. To my amazement, he asked me to give him a list of exactly what specs I wanted. The salesman told me that HE, on his own time, would personally locate the computer that matches all of my requests.

The salesman did so in less than a hour, and then engaged in a back-and-forth E-Mail conversation, multiple times, where I asked him questions, clarified meanings, and so on. He then showed me that, if I wanted to spend more than the initial cost, I could adjust certain settings on his recommendation.

Needless to say, I got what I wanted.

(The product's only mistakes were that he promised me a product with seven COM serial ports. I got seven, but only one was external. The rest were internal, making them useless. The other mistake was that I asked for two PCIE ports and the rest to be PCI. I only got a single PCI port.)

Superlogics promised to build my computer in five days because I paid for expedition. They succeeded. The computer arrived late due to extreme weather, not due to Superlogics.

Here is another exciting thing I learned during my purchase: all Superlogics machines are ASSEMBLED IN AMERICA, BY AMERICAN HANDS. Superlogics machine are assembled here in the United States, in Massachutses. Obviously, they source the parts from all over, but the fact that they show such loyalty to their country as to hire here, in spite of our government's hateful overregulation, was a major reason why I chose them.

The computer I received, and am using to type this very review, came fully assembled and with all of the parts included. They sent me my "Windows XI" operating system on a DVD without me asking, which was extremely important to me because I use physical media to restore from a back up. (The W11 OS they sent did not have a key, but thankfully, they already installed the OS for me with their own key.)

Ten years from now, when my computer's motherboard fails and I cannot repair it, I know exactly where I will be getting my next computer. I am wholly satisfied with my experience with Superlogics, and I am proud to place my seal of approval on their service, product, and favorable outcome.

6 stycznia 2025
Oceniono na 3 z 5

What one of the computers dwork…

What one of the computers did not work when I got here. We ended up having a troubleshoot it and we had to replace the memory stick. We had one so we got it working however technically you owe us 32GB of memory. Since you ask.

21 stycznia 2025
Logo SuperLogics

Odpowiedź od SuperLogics

Hi Jeff,

Thank you for sharing feedback about your experience. After talking to support, they have no record of contact about any of the computers on your order. They looked for emails that may have been tied to the computers, the invoice number, and the serial numbers but have no records in their system.

The computers on this invoice, like all computers, are burned in over several hours. These computers, like all computers that ship, first must pass the burn in testing.

Please reach out to support@superlogics.com with any issues or if you would like to exchange memory sticks.

Thank you for your order,
Matt

Oceniono na 5 z 5

It’s been a pleasure working with Liam

SuperLogics is our go to vendor for our custom servers and I couldn't be happier with the experience! The server is top-notch and performs flawlessly. But what really stood out was the exceptional customer service I received from Liam. He is knowledgeable, friendly, and went above and beyond to ensure I got exactly what I needed. Highly recommend SuperLogics for all your custom server needs!

6 stycznia 2025
Oceniono na 5 z 5

My 2nd 4U Rackmount PC from SuperLogics

I bought my previous 4U Rackmount PC from SuperLogics and it had worked GREAT through many years—very reliable. So I purchased another one last month and again the team was extremely helpful designing the perfect PC for my music studio. Rich Costantini was very knowledgeable and quick to respond to my questions.

14 stycznia 2025

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